CASE STUDY: WELLSTAR HEALTH

Use Case: ServiceNow Instance Migration customised to greenfield;

Precision Bridge was selected to automate and accelerate the migration to the new platform while leaving the customisations behind.

Estimated Time Saved: 2112 hours*

Customer Feedback:

“We had a heavily customised instance that had been in use for several years and wanted to migrate to a new platform with a clean slate.  In particular we needed to migrate incident, request, change and CMDB records. Initially we put together a team of six people to manually export and import the 700,000 incident records.  However we soon found that more work was required to migrate the corresponding journal entries, SLAs, SW Licensing, CMDB and attachment records so after a few weeks we looked for an alternative approach.

Precision Bridge was selected because it automated and accelerated the end-end migration process without the need to export/import any data.  Most of the mappings and transforms for incident, requests and changes were pre-built into the supporting migration templates further reducing the overall effort and ensuring that data integrity was maintained across platforms.  The full migration of over 2,000,000 records using Precision Bridge took around 3 weeks from start to finish including design, deployment and testing”

Jesse Oquendo, ServiceNow manager, Wellstar Health

*Based on 12 man months at 176 hours per month