Kanchi Technologies 2i Achieves Seamless BMC Remedyforce to Ivanti Neurons for ITSM Migration with Precision Bridge
The global IT and engineering consulting firm, Kanchi Technologies 2i (KT2i), was tasked with migrating critical service desk data from BMC Remedyforce to Ivanti Neurons for ITSM for their enterprise client. With BMC Remedyforce approaching end-of-life and licensing concerns, the client needed to transition six months of operational data to their new Ivanti platform quickly and efficiently.
Having previously used Precision Bridge successfully for Cherwell to Ivanti migrations, KT2i selected our solution again based on their positive experience with the product, the responsive support model, and proven reliability.
Challenges
The migration project included a number of important requirements:
Attachment handling complexity with duplicate file names requiring systematic resolution to prevent data loss
Tight project timelines requiring efficient execution within a two-month window
Migration of diverse data types including requests, incidents, journals, emails, and audit history
Maintaining data integrity across approximately 8,000 records plus 3,000 associated attachments
Ensuring seamless transition with minimal disruption to ongoing service desk operations
How Precision Bridge Helped Address Challenges
Drawing on their existing Precision Bridge expertise, KT2i's team configured the migration efficiently while addressing the unique requirements of the Remedyforce data structures. The platform's consistent interface meant the team could focus on understanding the data rather than developing the migration approach, significantly reducing the implementation timeline.
The platform's straightforward data extraction and loading capabilities proved particularly valuable for handling Salesforce-based data structures. The team successfully migrated over 3,000 requests, 5,000 incidents, journals, emails, and audit history records, along with approximately 3,000 attachments, all within the allocated two-month license period.
KT2i's familiarity with Precision Bridge enabled them to distribute workload effectively across team members, with each focusing on specific business objects. This efficient approach, combined with the platform's reliability and responsive support, ensured project completion on schedule.
"Quick and efficient support throughout the project helped us resolve challenges as they emerged. The platform's consistency across different migration scenarios meant we could focus on the data rather than learning new tools." - Paul Walker, Principal Consultant, Kanchi Technologies 2i
Future Collaboration
The success of this migration has reinforced KT2i's confidence in Precision Bridge as their preferred migration solution. With their expansion into ServiceNow migrations and ongoing ITSM transformation projects, KT2i continues to identify opportunities for collaboration. The responsive partnership approach and platform reliability have established Precision Bridge as their trusted solution for enterprise data migrations across multiple platforms.
For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.