BMC Remedy®->ServiceNow migration project

CASE STUDY: ERNST AND YOUNG

Use Case: Legacy System Migration to ServiceNow

EY recently completed the migration of BMC Remedy application data to ServiceNow in 5 weeks using Precision Bridge.

Estimated Time Saved: 1584 man hours

Project Summary: Ernst & Young LLP India, recently selected Precision Bridge to support the migration from BMC Remedy to ServiceNow for one of their customers.  The project included the migration of ITSM data from a BMC Remedy 6.3 on-premise application to a ServiceNow instance including over 1.5 million incidents, 2 million change requests, and a large number of problems and service request records. Each set of records included a large number of attachments of various types that needed to be included in the migration.  The project also included migration of the CMDB including CI relationships.

One of the reasons for selecting Precision Bridge was that they already had a pre-built adaptor for Remedy to ServiceNow migrations and this was used to accelerate the migration and transformation of data into the correct format for ServiceNow without loss of data integrity.  Precision Bridge connected directly to the source Remedy server and target ServiceNow instance providing a seamless gateway between the two environments without the need to export, format or re-load any records manually.

As a result they were able to complete the project is less than 5 weeks including a significant number of large record attachments.

Following the success of this project, Ernst and Young are now considering the use of Precision Bridge to support a range of other migration projects for their customers, including ServiceNow Instance consolidation.

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