Kanchi Technologies 2i Completes Cherwell Service Management to Ivanti Neurons Migration Leveraging Precision Bridge Solution

Kanchi Technologies 2i (KT2i) was engaged to migrate critical operational and financial data from Cherwell Service Management (CSM) to Ivanti Neurons for ITSM for a national real estate development company. With Cherwell approaching end-of-life, the enterprise client required a swift, reliable transition of all financial and asset data to their new platform.

Having delivered successful Cherwell to Ivanti migrations with Precision Bridge previously, KT2i selected the Precision Bridge Data Migration Automation Solution for its proven reliability, configuration consistency, and responsive support model.

Key Project Considerations

The migration presented a number of key requirements:

• Contract management attachment handling with duplicate file names requiring systematic resolution to ensure complete data preservation

• Efficient execution within a two-month project window

• Migration of diverse data types including contracts, assets, and related CI mapping

• Maintaining data integrity across approximately 14,000 records and 4,000 financial records linked throughout the CMDB

• Ensuring continuity of ongoing service desk and financial operations throughout the transition

Delivering the Solution

Drawing on their established expertise with the Precision Bridge Data Migration Automation Solution, KT2i's team were able to significantly streamline the migration. By directing their focus toward the specific data structures and business requirements of the project and utilizing the automation capabilities of the Precision Bridge solution they ensured the migration was both efficient and able to meet the 100% of the customers requirements.

The solution's consistent interface and straightforward data extraction and loading capabilities proved particularly effective for handling Cherwell-based data structures. The team distributed workload across members by business object, enabling them to work with the Precision Bridge solution in parallel and efficiently use the two-month project window.

The migration was completed on schedule, delivering over 13,000 assets, 1,600 contracts, 4,000 financial records, 35,000 purchase orders, and 45,000 journals, emails, and audit history records, along with approximately 1,000 attachments — all with full data integrity and seamless continuity of the client's operations throughout.

Future Collaboration

The success of this project reinforced KT2i's confidence in the Precision Bridge Data Migration Automation Solution as their preferred choice for enterprise ITSM migrations. With an expanding portfolio that now includes ServiceNow migrations, KT2i continues to identify new opportunities to leverage Precision Bridge across their client base.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us at info@precisionbridge.net.