Over 1M Tickets Migrated: Global Systems Integrator Completes Legacy System Migration to ServiceNow Migration using Precision Bridge Solution

A global systems integrator was tasked with migrating over one million tickets from a legacy consumer protection and complaints management system to ServiceNow Customer Service Management (CSM). The project required extensive data transformation from a customized Java application with MySQL database to a structured ServiceNow environment.

The client selected Precision Bridge's Data Migration Automation Solution based on ServiceNow's direct recommendation.

Project Background

The migration presented several significant requirements:

Complex data structure transformation from a non-structured legacy system to ServiceNow's structured environment.

Extensive data volumes requiring migration of one million tickets plus associated comments, activities, and attachments.

Multiple transformation layers needed across the migration pipeline to ensure data compatibility.


Delivering the Migration

Precision Bridge's Data Migration Automation Solution provided the foundation for managing the extensive data transformation requirements. The platform enabled multiple transformation layers to work together effectively, ensuring complete data compatibility with ServiceNow's structure.

The client configured and executed the migration using Precision Bridge's platform, successfully processing the substantial dataset of one million tickets and associated records. Throughout the project, Precision Bridge's support team provided responsive assistance, particularly during the critical go-live period.

The volume and complexity of data combined with the timescales required to deliver the total transformation project ruled out manual migration and any custom automation, making the Precision Bridge purpose built solution essential.

A Successful Partnership

The client confirmed they would definitely use Precision Bridge again for future migration projects, highlighting the positive experience with both the platform and support team.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.

 Website Usage       Privacy Policy

Copyright 2015-2025 Service Management Integrations Limited. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. SAP is the registered trademark of SAP SE.  BMC, Remedy, Helix and Remedyforce are registered trademarks of BMC Software Inc.  SQL Server, Sharepoint and associated logos are trademarks of Microsoft.  Oracle and Java are registered trademarks of Oracle and/or its affiliates. Salesforce is the trademark of Salesforce.com Inc. Precision Bridge is not offered, sponsored or endorsed by Salesforce. Jira is the registered trademark of Atlassian. RSA Archer is the registered trademark of RSA. Cherwell is the registered trademark of Cherwell Software LLC. Other names may be trademarks of their respective owners.