Precision BRIDGE 4.1 PRODUCT DOWNLOADS

Use the buttons below to download Precision Bridge 4.1 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the Precision Bridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Open the DMG file, then use CTRL-Open to open the file called PrecisionBridge.jar

 

Whats new in release 4.1

Enhancements to BMC Remedy -> ServiceNow migrations to facilitate:

  1. Migration of Service Request Definitions to ServiceNow Order Guides including Q&A dialogue, approvals and user criteria for component catalog items.

  2. Migration of Process Definition Templates (PDTs) to ServiceNow workflow including component steps and conditions.

  3. Migration of Remedy Service Requests to ServiceNow Requests

  4. Improvements to CMDB Migration including support for migration of Computer Systems with related components to ServiceNow equivalent.

  5. Improvements to Change Request migration to include migration of Change Templates and Change Template Tasks to ServiceNow equivalent.

Enhancements to ServiceNow -> ServiceNow migrations:

  1. Improvements to cross platform migration of contextual workflow for Requests, Requested Items, Incidents, Problems and Changes.

  2. Improvements to HR Case migration from the HR global to HR scoped application.

  3. New keywords (USER and USERSYSID) and FIRST_WITH_VALUE function to extend the range of data conversion options available.


ITSM BRIDGE 4.0 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 4.0 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.


Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Open the DMG file, then use CTRL-Open to open the file called RunITSMBridge.jar

whats new in release 4.0

  1. Advanced scheduling functionality to allow multiple projects to be scheduled to run at a pre-defined date/time with configurable dependencies;

  2. New Instance Comparison Analysis and Reporting to view differences in data models for any table;

  3. New Execution view to separate design activities from scheduling executions and reporting;

  4. New enhanced reporting UI with both summary and detailed reports showing number of creates/updates/skips/warnings/errors for every table mapping and for the project as a whole;

  5. Improved performance for loading and viewing project definitions;

  6. Auto-highlighting of missing tables in red in the mapping list;

  7. New migration templates for migrating reports, business rules, client scripts and notifications between ServiceNow instances.

ITSM BRIDGE 3.10 PRODUCT DOWNLOADS

Use the buttons below to download ITSM Bridge 3.10 for trial or production use, (requires Java runtime version 8 update 181 or later) based on your desktop operating system.

Recommended minimum desktop configuration: 64-bit with 8GB RAM.  For very large data migrations we recommend 16GB RAM or 32GB depending on the volume of data, number of large attachments and parallel migration runs.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.

 

Installation Instructions for Apple Mac users (OS X Yosemite 10.10.5 or later)

Unzip the file, then use CTRL-Open to open the file called RunITSMBridge.jar

 

Whats NEW IN RELEASE 3.10

  1. New migration template for migrating Service Requests with related items, catalog tasks, approvals, recurring prices etc between ServiceNow instances;

  2. Updates to existing migration templates (incident, problem, change, requests) to support migration of related in-flight workflow between ServiceNow instances. This means that for any records with partly completed workflow, following migration, the workflow can continue from the point that it left-off on the originating instance. This saves significant effort from not having to re-create tickets or manually close down workflow prior to migration.

  3. Minor improvements to ITSM Bridge User Interface to highlight invalid form and field references and ignore them if required during execution.

  4. New migration templates for migrating Change Requests, Portfolios, Programs, Projects and Demands with associated records from one ServiceNow instance to another. The Change Request template includes migration of Change Proposals, Change Templates, Change Tasks, Approvals, Journal Entries, Audit Logs, Change Conflicts, CIs Affected, Impacted Services and IMAC Requests.

  5. New migration template for migrating Incidents using the old state model (pre-Helsinki) to the new Incident State Model including the On-Hold and On-Hold Reason fields.