PB Newsletter: August 2024

Precision Bridge Newsletter:
Basking in the British Heatwave...

As we look back on the summer months, we've experienced a particularly warm season here in the UK, marked by what we call a heatwave. For many, it might seem amusing that temperatures reaching 25 degrees Celsius (77 Fahrenheit) qualify as a heatwave in our part of the world, but for us, it’s a significant shift from the norm.

New Partners:

We are thrilled to announce the addition of two new partners to our team...

With an 80-strong network of consultants and an internal development and IP team, KTSL have successfully delivered over 1000 projects for customers.  With resources based in the UK, Ireland and India, as well as consulting partners across the globe, KTSL can deliver when and wherever needed.

Nimble Evolution provides training and innovative solutions for Atlassian tools like Jira, Confluence, and Bitbucket. As a Platinum Solution Partner in Brazil and the US, Nimble Evolution specializes in DevOps, Cloud, and ITSM, driving growth, optimizing workflows, and enhancing team performance.

Tech Talk: First fully automated robotic dental surgery completed 

An AI-driven robotics system, dubbed a ‘robot dentist’, has completed its first fully-automated dental procedure on a human.

Designed by Perceptive, the robotics system aims to complete restorative procedures ‘an order of magnitude faster and more accurately than any human’.


Dr Chris Ciriello - CEO and founder of Perceptive says: “We’re excited to successfully complete the world’s first fully automated robotic dental procedure. This medical breakthrough enhances precision and efficiency of dental procedures, and democratises access to better dental care, for improved patient experience and clinical outcomes.”

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our ITSM Archiving Guide - free when you register for a Data Archiving Webinar.

Existing tools that already incorporate pre-built wizards to create archive database tables and archive projects based on the source application tables are likely to be far more reliable and versatile than any home grown solution. Precision Bridge offers specific functionality designed to support ITSM archive projects for a range of ITSM vendor platforms. With the Precision Bridge archive generation wizard, it can take a matter of minutes to build the tables in the database and construct the mappings ready for your first archiving job to be executed.

To get the full guide, please register for a Data Archiving Webinar here

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: July 2024

Precision Bridge Newsletter:
A flying start to summer

As we leap into summer, sunhats at the ready, lets reflect on what has been happening this month...

Customer Selection Story: Capgemini

A Leading Energy provider synchronizes Service Management CMDB data using Precision Bridge.

We are delighted to announce the completion of another important project with one of our leading partners, Capgemini. Capgemini leveraged Precision Bridge to implement a solution to synchronize CMDB data between two ServiceNow systems for one of their customers, a leading energy provider. Over 390 tables and related data are now being continuously synchronized between the two ServiceNow instances using Precision Bridge Data Synchronization.

Click here to read the full story.

Tech Talk: Introducing Apple Intelligence, the personal intelligence system that puts the powerful generative models at the core of Iphone, Ipad and Mac.

Apple has announced "Apple Intelligence" for iPhones, iPads and Mac which will be tightly integrated with their ecosystem to leverage the power of generative AI whilst maintaining high levels of privacy for Apple users.

Tim Cook, Apple's CEO says: "Our unique approach combines generative AI with a user’s personal context to deliver truly helpful intelligence. And it can access that information in a completely private and secure way to help users do the things that matter most to them. This is AI as only Apple can deliver it, and we can’t wait for users to experience what it can do."

Click here to read more...

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with one of our Hints from our ITSM Migration Hints & Tips on avoiding the pitfalls Guide - free when you register for a Data Migration Webinar.

Planning for Data Migration

Here we have the first problem. Sometimes data migration is not considered until all the other project planning is done and at the end of the planning it is highlighted that data will need to be migrated for reasons such as to ensure retention of customer history, existing knowledge, allowing for historical and trend reporting and maintaining asset data.

TIP 1: Ensure to include the analysis of which data needs to be migrated at the start of the migration planning exercise during the initial workshops.

To get the remainder of this guide, please register for a Data Migration Webinar here.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: June 2024

Precision Bridge Newsletter:
Closing off on Q2

As we begin to wrap up on Q2, and get ready for the next few months of summer, lets reflect on what has been happening this month...

New Partnership with Cognizant:

Precision Bridge is delighted to announce our partnership with Cognizant. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant focuses on IoT, AI, software engineering and cloud - the technologies that are changing the nature of business and provides local services through a global presence.

Customer Selection Story: T4S

The Department of Transportation for a US state leveraged Precision Bridge Data Migration Automation to migrate the legacy data to a new platform.

Precision Bridge’s partner, T4S Partners, are combining their expertise with Precision Bridge’s data migration automation solution to migrate a US State Department of Transport's existing Service Management data onto a new ITSM Platform.

Paul Walker at T4S Partners commented ‘’Not only was the data migration provided by Precision Bridge critical to getting the project underway quickly and efficiently, the support, responsiveness and flexibility of the Precision Bridge team made sure we could make the best use of their solution for our project.”

Click here to read the full story.

Tech Talk: Klarna AI Assistant handles two-thirds of customer service chats in its first month 

In case you missed it the first time around, here is an article about a conversational AI chatbot that has made a significant impact on an organisation's business, within its first month of launcing.

“This AI breakthrough in customer interaction means superior experiences for our customers at better prices, more interesting challenges for our employees, and better returns for our investors.” - Sebastian Siemiatkowski, co-founder and CEO of Klarna.

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: AI, Service Management and the Data Imperative

One of the primary applications of AI in Service Management is at the point of contact with customers and employees. AI-powered chatbots and virtual assistants are increasingly used to provide first-level support. These tools can handle a large volume of routine inquiries without human intervention, thereby reducing wait times and freeing up human agents to tackle more complex issues. These AI systems learn from interactions to improve their responses and recommendations over time, ensuring that the customer experience continuously improves.

Click here to read the full post

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: May 2024

Precision Bridge Newsletter:
Speeding through Spring

It has been a busy start to Q2 2024. Let's take a step back and reflect on what has been happening these last few months...

New Partnership with IBM:

Precision Bridge is delighted to announce our partnership with IBM. IBM integrates technology and expertise, providing infrastructure, software (including market-leading Red Hat) and consulting services for clients as they pursue the digital transformation of the world’s mission-critical businesses.

Tech Talk: Gen AI

GPT-4o represents a significant advancement in natural human-computer interaction, capable of processing inputs that include text, audio, images, and video, and generating outputs in the form of text, audio, and images. Sam Altman (CEO of ChatGPT) states that using GPT-4o, it is the "First time it felt like being in a science fiction movie".

Click here to read his blog post
 

Precision Bridge Latest Release

Just a reminder about the latest Precision Bridge Release 8.0, which was released in March 2024 and includes the following enhancements:

  • Support for Migration of ITSM and CMDB data from BMC Remedy into Jira Service Management.

  • Performance Improvements to the deletion of records when using Precision Bridge to archive ServiceNow data.

  • Ability to write Precision Bridge migration reports to a ServiceNow instance

  • Ability to write field mapping information in a Precision Bridge project to a reporting database.

  • Licencing changes. For subscription licences, individual source and target connections are now licenced. For trial licences there is no restriction on use.

We will shortly be announcing Release 8.1, so stay tuned for new details.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: Simplifying Data Management for Service Management Systems: Intelligent Automation

There is a lot to think about when setting up a Service Management system and it does not stop when it is up and running. Even if you have used the latest data migration automation solution to make sure you have all your valuable data on your new system in exactly the right formats and exactly the right locations with all the references and links working, you still have ongoing data management activities to consider.

Click here to read the full post

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: April 2024

Precision Bridge Newsletter:
Heading into Spring

As we put away our winter jackets and start leaping towards spring, we reflect on what has been going on in the world of Precision Bridge this last month.

New Partnership with XType:

Precision Bridge are delighted to announce our partnership with xtype. xtype provides natively running products on the ServiceNow platform to improve operational efficiency, accelerate timelines without compromising quality, and adhere to compliance standards. xtype products improve instance visibility, remove cloning issues, offer full audit trails, and integrate security and quality.

How Data can be utilised with AI

Data migration is the essential bridge that connects AI systems with the information they need to operate effectively. Without data, AI cannot learn, analyze, or make informed decisions. Data migration consolidates information from various sources into a unified platform, ensuring AI has access to quality data for optimal performance.

Data migration not only enhances the accessibility and quality of data but also accelerates AI development and fosters data-driven decision-making. By centralizing data, organizations can unlock new opportunities for AI-driven innovation, from optimizing operations to personalizing customer experiences.

To learn more about how Precision Bridge can integrate with AI, please contact us.

Gen AI Webinar: Winner of the feedback completion

Firstly, a massive thank you to all who attended our Gen AI Webinar, and entered the feedback survey. 
We are delighted to announce that the winner of the $25 Amazon Gift card is Rohan from BDO Solutions. 

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with our latest cartoon in the series, which we hope makes you smile.


PB Newsletter: March 2024

Precision Bridge Newsletter:
Rounding up Q1 and Looking Forward

As we wrap up the first quarter and set our sights on the second quarter, we look forward to showcasing our achievements and forthcoming projects. Let's explore the latest news in the world of Precision Bridge this month.

Exciting new discount

Attention all new customers! We're excited to extend a warm welcome with an exclusive promotion just for you. For a limited time, you can enjoy 5% discount on your orders. This special offer is our way of saying thank you for choosing us. But act fast – this promotion is only valid for orders placed before the end of March. To take advantage of this offer, please contact us. 

Client Success Story:
A Global Automobile Manufacturer

One of the largest global automobile manufacturers has selected Precision Bridge to automate the migration of close to 1 billion records from their existing on-premise ServiceNow system using an Oracle Database to a new cloud-based instance of ServiceNow utilizing MariaDB. 

Access the full story: Global automobile manufacturer selects Precision Bridge to migrate 1 billion service management records

Precision Bridge 8.0 Latest Release

The latest release of Precision Bridge 8.0 is available now. This release includes the following enhancements:

  • Support for Migration of ITSM and CMDB data from BMC Remedy into Jira Service Management.

  • Performance Improvements to the deletion of records when using Precision Bridge to archive ServiceNow data.

  • Ability to write Precision Bridge migration reports to a ServiceNow instance

  • Ability to write field mapping information in a Precision Bridge project to a reporting database.

  • Licencing changes. For subscription licences, individual source and target connections are now licenced. For trial licences there is no restriction on use.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

Upcoming Webinars for Q1 2024

We will continue our popular webinar series in Q1 2024 with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: Data Validation: A critical process that is often overlooked when migrating data.

With the focus on digital transformation, customer/employee experience and AI, data is getting more attention than ever. This makes it even more surprising that one of the most overlooked processes when migrating data is validation! But, difficult to believe or not, it is the case and one of several reasons that, as Gartner research has shown, 83% of data migration projects either fail outright or fail to meet time and budget expectations.

Click here to access the full blog.

PB Newsletter: February 2024

As we progress swiftly through the first quarter of 2024, we reflect upon our achievements thus far and eagerly anticipate the forthcoming developments at Precision Bridge. Grateful for the unwavering support of our customers and partners, we are poised to capitalize on opportunities ahead, ensuring continued growth and success throughout the remainder of Q1 and the entirety of the year.

Here’s the latest from the world of Precision Bridge:

Client Success Story:
A Leading Global Systems Integrator

A Global Systems Integrator recently selected Precision Bridge to address their requirements for two separate migration projects. The first project involved transitioning ITSM application data from a heavily customized ServiceNow Instance to a Greenfield instance for one of their customers, while the second project involved the migration of Service Catalog and related data from their BMC Remedy platform to ServiceNow for multiple customers.


Access the full story: Precision Bridge selected by Global Systems Integrator for two strategic Service Management migration projects

Latest Blog Post

We are excited to share our latest blog post titled "Leveraging AI for Coding: Is there more you can be doing? Where do you draw the line?." In this article, we delve into the potential avenues for enhancing productivity and fostering software innovation through the integration of ChatGPT and other generative AI technologies. Dive into the full post by clicking the link here: Read full blog

Tech Talk

At Precision Bridge, our enthusiasm for AI and its transformative influence on our world is unyielding. We're intrigued to learn about BMW's adoption of robotics to enhance their car production processes.

Their latest initiative involves employing robots to aid in the production of batteries for electric vehicles at their nearby manufacturing facility. The recent announcement suggests that a fleet of general-purpose AI humanoid robots will soon be deployed at the facility. These robots will leverage their agile movements, physical strength, and decision-making capabilities to expedite battery and car production processes, wherever their robotic assistance is required.

You can read more here: BMW Group is making logistics robots faster and smarter

Upcoming Events

We will continue our popular webinar series in 2024 with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with our latest cartoon in the series, in hope it will make you smile!

PB Newsletter: January 2024

First, a big thank you to all our partners and customers who have helped us grow our business and drive new innovative product releases in FY23. The demand for data migration, archiving, replication, and synchronization continues to increase. 2023 was exciting and we are looking forward to an even better 2024!

Here’s the latest from the world of Precision Bridge:

Blog Digest: Precision Bridge Insights

Why Migrating Doesn't Have To Mean Leaving Your Data Behind Anymore
There was a time when migrating to a new system meant leaving your data behind. The simple truth was that it was difficult to move the data to a new system and hence the costs we high and the reliability was low. Often, integrators were reluctant...[Read More]

When is a Service Management “Fresh Start” not so Fresh?
There are many reasons why organizations change their Service Management system. In this article, we discuss why it’s best practice to take your data with you to your new Service Management system and how to do it faster and save money at the same time...[Read More]

Top Questions to Review with Your Migration Team
Before implementing any IT project, it is important that it has been carefully planned and this is just as true for a Service Management Migration Project. In this article, we discuss a few key questions to review with your migration team before starting work on a Service Management migration project....[Read More]
 

Client Success Story: 
A Leading UK Media Company

A leading media company based in the UK recently embarked on a comprehensive migration project aimed at consolidating their ITSM data from various legacy platforms, including BMC Remedy, Zendesk, Jira, and another existing ServiceNow instance. The initiative is part of a broader project orchestrated by a global systems integrator to enhance the efficiency and efficacy of the company's IT operations.

Access the full story: Streamlining ITSM Data Migration for a Leading UK Media Company

Upcoming Events

We will continue our popular webinar series in 2024 with the following:

See our webinars page for more information and to register. All attendees will receive a copy of our best practice guides which includes 20 tips on how to address specific issues related to ITSM projects.

Visit On Demand Webinars for a list of on-demand webinars.

PB Newsletter: December 2023

It doesn’t seem that long ago that we were bringing you the last end-of-year newsletter, but here we are again! It’s been an exciting year for Precision Bridge, and we have you to thank for it.

Here’s the latest from the world of Precision Bridge:

Precision Bridge 7.4 December 2023 Release

The first Precision Bridge 7.4 release is now available. This release includes the following enhancements:

  • Support for running multiple form mappings in parallel, reducing execution time by 40% or more by maximizing use of server resources. Learn more about this exciting new feature.

  • New home for multi-threading options and other performance-related options, now on the Performance Tuning tab in Execution Options.

  • Support for Ivanti data archiving and replication, as well as Ivanti-to-Ivanti attachment migration.

  • Extended OAUTH2 support for ServiceNow connections, including the use of Microsoft Identity Platform as an OAUTH2 Authentication server for Service Now connections.

  • New Remedy to ServiceNow migration template to accelerate and simplify the migration of service catalogues.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

itSMF Presentation:
"Your ITSM Data Where You Want It"

James and Mark, respectively the COO and CEO of Precision Bridge, gave a presentation at this year’s itSMF UK conference, entitled “Your ITSM Data Where You Want it.” It’s a one-hour tour of the motivations, challenges, the “fresh start” problem, migration planning, and more. You can watch the recording with Mark Herring, CEO and James Warriner, COO presenting below: 

Many thanks to everyone at itSMF for organizing such an excellent event and it was great to meet so many people at the event both old friends and new.

See the full presentation on YouTube.

To learn more about how Precision Bridge automates data migration, archiving, replication and synchronization you can register for our live or on-demand webinars by clicking here.

Client Success Story:
A Leading Global Financial Institution

A leading global financial institution recently selected Precision Bridge to address their ServiceNow instance consolidation project following the acquisition of another company. The project involved the migration of data from two existing ServiceNow instances onto a new greenfield instance. In particular, the project involved the migration of incidents, problems, change requests, service requests, requested items and related objects including workflow, HR Case and HR Lifecycle records.

Access the full story: Customer Instance Consolidation Project for a Leading Global Financial Institution.


New Partner: Think Tank

Precision Bridge are delighted to announce our new partnership with Think Tank. Empower your business with hyper-automated digital user experiences with Think Tank. Using Ivanti's game-changing self-healing technology, Think Tank acts as your strategic IT partner in empowering your business' digital ecosystem.

We are a partner first company with the vast majority of projects sourced and delivered by our partner community. Our purpose is to enable our partners so that they never have to tell their customers that they cannot move their data because it is too expensive or would take too long. As a result, our partners deliver more Data Migration, Archiving, Replication and Synchronization projects which not only means more revenue and profit but also delighted customers.

If you are interested in joining the Precision Bridge Partner Program please email us at partners@precisionbridge.net or visit Our Partners page.

Tech Talk: the Coming "AI Crisis"

At Precision Bridge, we think about data. A lot. So it piqued our interest to learn that in the next couple of years, the world may run out of quality data on which to train AI’s algorithms. As AI models (such as ChatGPT) become larger and more complex, the amount of data needed to train them increases as well. And although this world is awash in data and generating it at an ever-accelerating pace, the amount of high-quality data available for training may still run short.

Will AI progress come to a screeching halt? Will we have to rely on “synthetic data” generated by (you guessed it) AI algorithms? Or will we rely on “human data farms” staffed by anonymous (and low-paid) “taskers” like the ones currently employed to annotate AI training data?

Or, perhaps, AI technology will be improved so that it doesn’t require so much data to train the models. You know, the way we humans learn…that’s the goal of AI research anyway, right?

Upcoming Events

We will continue our popular webinar series in 2024 with the following:

See our webinars page for more information and to register. All attendees will receive a copy of our ITSM Migration Best Practice Guide which includes 20 tips on how to address specific issues related to migration projects.

Final Thoughts

On that note, we leave you with this month’s cartoon: 

PB Newsletter: November 2023

Your monthly dose of news and updates from around the world of Precision Bridge! There’s a lot going on in the Precision Bridge community this fall! Here are some highlights:

Latest Precision Bridge Version Released

The latest release of Precision Bridge is available. The October 2023 release includes these enhancements:

  • Support for OAUTH2 authentication for ServiceNow connections

  • Support for migrating CMDB relationships in Jira

  • Additional support for Cherwell to Jira migration, including attachments, knowledge base articles, and CMDB

  • Support for JSON file generation to update migrated Jira Issue tickets

  • Several new or updated templates

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

New Partner: Windward

We are delighted to announce that Windward has joined our partner program. Windward delivers real-world IT Operations solutions that help their clients find flow. They do this work not just as technologists, but as strategists with purpose. And they have lived by this dedication to real impact from the very beginning.


Learn more about our growing Partner Program.
 

itSMF Article

Check out the recently published article on itSMF UK, where Mark Herring offers a light-hearted view of legacy data migration: A night on the Data Crisis Hotline.

An excerpt from the article...

"It was 7 p.m. on a Friday. I was on call, but it was a holiday weekend so I expected a quiet evening. I had just settled in to binge-watch my favourite show—The IT Crowd—and less than five minutes into the first episode the phone rang. I drew a heavy sigh and waited for the second ring..."

Read the full article: A night on the Data Crisis Hotline.

itSMF Challenge Cup

Precision Bridge was delighted to take part in of the itSMF Challenge Cup Service Management simulation session run by SXP last month. We had a rocky start when we selected a non-optimal strategy at the beginning but managed to claw our way up to bronze position. We all had great fun, and a big thanks to the itSMF UK and SXP for organizing this great event.

Upcoming Events

The Precision Bridge webinar series continues with multiple webinars on ITSM best practices and interactive demonstrations. Check back on our Webinars page to see the full list of upcoming events.

Final Thoughts: AI and Your Data

We wrap up this month’s newsletter with our newest cartoon from our data migration series which we hope will bring a smile to your face:

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