PB Newsletter: October 2024

Precision Bridge Newsletter:
October Outlook - Gearing up for continued innovation

As the days grow shorter and the chill of autumn settles in, the crisp air brings fresh energy, and with it, we turn our focus toward finishing the year strong. Just as the trees shed their leaves to prepare for new growth, we're gearing up for continued innovation and success in the months ahead.

Precision Bridge 8.1 is Here! 

We are delighted to announce that we have now released Precision Bridge 8.1, which includes the following enhancements:

Attachment Archiving

Archive ServiceNow attachments to file systems or AWS buckets during instance migration where the reduction of storage is required. A record is automatically added to track archived attachments in a custom table.

Source Deletion for ServiceNow Migrations

The deleting of source data after migration is now supported for archiving including the archiving attachments.

Ivanti Knowledge Article Attachments

Attachments can now be directly populated into Ivanti knowledge articles.

Reverse Project Utility

Projects to reverse a previous migration project can now be automatically generated to restore archived data. 

Zendesk to Jira Migration Templates

New templates are available to support the migration of foundation and ticket data from Zendesk to Jira Service Management.

BMC Remedy Attachment Migration

It is now possible to archive BMC Remedy attachments into a database where storage reduction is required.

Remedy to Remedy Mapping Generation

Quickly generate form mappings between Remedy servers using the wizard.

Configurable HTTP Client Timeouts

Set custom timeouts for HTTP requests to mitigate connection issues during large migrations.

New or Updated Templates

New templates are now available for CSV to Jira Foundation and CSV to Jira Incidents.

Advice for Users Upgrading from Precision Bridge 7.0 or Earlier

The "Use Server ID's Key Mapping" option was removed in Precision Bridge 7.1. If your project uses this option, it will default to "No Key Mappings" in 7.1 or later. To avoid duplicate records, select an alternative key mapping (e.g., Key Field Mappings) before running the project in 8.1.

All other projects built with Precision Bridge 7.0 and above will work in 8.1 without changes.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

New Partnership:

We are thrilled to announce our new global partnership with DXC. DXC Technology helps companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. 
"We are delighted to be a DXC global partner and are already engaged in a number of large data migration projects around the world with DXC" - Mark Herring, CEO, Precision Bridge

Upcoming Webinars 

We continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of webinars available on-demand.

New Hires:

We are delighted to welcome Iulia Niculescu to the Precision Bridge team! Iulia joins as an Associate Consultant to provide both pre and post sales consulting to partners and customers. The need for data migration automation continues to increase rapidly and Iulia will help us support more projects, more partners and more customers capitalise on our data migration automation solutions. 

Final Thoughts 

In the coming months, we'll be introducing feedback forms following project completions, webinars, and other key activities. We would very much appreciate if you would take the short amount of time (a few minutes) to complete these forms, as your feedback is invaluable to us. It will help us continue our mission to be customer-driven company and continuously refine our products and services to better meet your needs. We also want to take this opportunity to thank everyone for their continued support of Precision Bridge, as we help organisations migrate data quickly, easily and cost effectively!

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: September 2024

Precision Bridge Newsletter:
September Shades - Bridging Success as Autumn unfolds

As summer fades into memory, we welcome the crisp air and vibrant colours of autumn. September brings a season of change, and just as the leaves turn, we're shifting gears and preparing for the opportunities ahead. While the long days of sunshine may be behind us, this time of year invites reflection and renewal, setting the stage for continued growth.

New Partners:

We are thrilled to announce the addition of two new partners to our team...

ANS Digital Transformation are are continually evolving their portfolio to meet the changing demands of Communication Service Providers, integrating TM Forum best practices and AI-driven solutions. They empower CSPs to transition into the Digital Service Providers of tomorrow. 

Contegix provides DevSecOps solutions to optimize and support organisations' toolsets and processes, like Agile and ITSM. Experts in compliance, they offer a FedRAMP-compliant Platform as a Service and management of secure deployments on AWS.

Tech Talk: 

GPT-4 changed the game, GPT-Next might rewrite the rulebook, but are we prepared for AI systems that are 100 times more powerful than today's models?

The CEO of OpenAI Japan has just teased its latest innovation—GPT-Next, an AI model that will be 100 times more powerful than GPT-4, with a release expected by the end of 2024.

At the KDDI Summit in Tokyo, OpenAI Japan's CEO, Tadao Nagasaki, revealed that GPT-Next would offer a 100x boost in computational power while using similar resources, thanks to architectural advancements. The project is also a precursor to an even more advanced AI model, codenamed "Orion," which is planned for release in 2025.

Click here to read the full blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

ITSMF Challenge Cup

Last year our entry at the itSMF Challenge Cup was filled with memorable moments, plenty of fun, and valuable learning experiences that helped us grow both as individuals and as a team. We’re looking forward to building on that momentum this year, especially with the fresh perspectives and talents our new team members bring. 

Final Thoughts 

We round off this Newsletter with the second extract from our ITSM Migration Hints and Tips Guide - free when you register for a Data Migration Webinar.

Analysis of Data Migration Requirements:

But it sounds straightforward enough, right? Just export the data from our previous system and import it into the next, no problem. However, this is where significant issues can start especially for those that actually have to carry out the migration project and also those responsible for managing and delivering the project because it is rarely this simple. One of the key questions is what data should we carry over. A migration can be an opportunity to clean house and archive data that is no longer valuable but unless this has been carefully considered you can get an all or nothing approach. You may also take the opportunity to migrate data from other systems at the same time.

TIP 2: Ensure that the existing data is appraised in terms of why it should be migrated or archived.


To get the full guide, please register for a Data Migration Webinar here

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: August 2024

Precision Bridge Newsletter:
Basking in the British Heatwave...

As we look back on the summer months, we've experienced a particularly warm season here in the UK, marked by what we call a heatwave. For many, it might seem amusing that temperatures reaching 25 degrees Celsius (77 Fahrenheit) qualify as a heatwave in our part of the world, but for us, it’s a significant shift from the norm.

New Partners:

We are thrilled to announce the addition of two new partners to our team...

With an 80-strong network of consultants and an internal development and IP team, KTSL have successfully delivered over 1000 projects for customers.  With resources based in the UK, Ireland and India, as well as consulting partners across the globe, KTSL can deliver when and wherever needed.

Nimble Evolution provides training and innovative solutions for Atlassian tools like Jira, Confluence, and Bitbucket. As a Platinum Solution Partner in Brazil and the US, Nimble Evolution specializes in DevOps, Cloud, and ITSM, driving growth, optimizing workflows, and enhancing team performance.

Tech Talk: First fully automated robotic dental surgery completed 

An AI-driven robotics system, dubbed a ‘robot dentist’, has completed its first fully-automated dental procedure on a human.

Designed by Perceptive, the robotics system aims to complete restorative procedures ‘an order of magnitude faster and more accurately than any human’.


Dr Chris Ciriello - CEO and founder of Perceptive says: “We’re excited to successfully complete the world’s first fully automated robotic dental procedure. This medical breakthrough enhances precision and efficiency of dental procedures, and democratises access to better dental care, for improved patient experience and clinical outcomes.”

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our ITSM Archiving Guide - free when you register for a Data Archiving Webinar.

Existing tools that already incorporate pre-built wizards to create archive database tables and archive projects based on the source application tables are likely to be far more reliable and versatile than any home grown solution. Precision Bridge offers specific functionality designed to support ITSM archive projects for a range of ITSM vendor platforms. With the Precision Bridge archive generation wizard, it can take a matter of minutes to build the tables in the database and construct the mappings ready for your first archiving job to be executed.

To get the full guide, please register for a Data Archiving Webinar here

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: July 2024

Precision Bridge Newsletter:
A flying start to summer

As we leap into summer, sunhats at the ready, lets reflect on what has been happening this month...

Customer Selection Story: Capgemini

A Leading Energy provider synchronizes Service Management CMDB data using Precision Bridge.

We are delighted to announce the completion of another important project with one of our leading partners, Capgemini. Capgemini leveraged Precision Bridge to implement a solution to synchronize CMDB data between two ServiceNow systems for one of their customers, a leading energy provider. Over 390 tables and related data are now being continuously synchronized between the two ServiceNow instances using Precision Bridge Data Synchronization.

Click here to read the full story.

Tech Talk: Introducing Apple Intelligence, the personal intelligence system that puts the powerful generative models at the core of Iphone, Ipad and Mac.

Apple has announced "Apple Intelligence" for iPhones, iPads and Mac which will be tightly integrated with their ecosystem to leverage the power of generative AI whilst maintaining high levels of privacy for Apple users.

Tim Cook, Apple's CEO says: "Our unique approach combines generative AI with a user’s personal context to deliver truly helpful intelligence. And it can access that information in a completely private and secure way to help users do the things that matter most to them. This is AI as only Apple can deliver it, and we can’t wait for users to experience what it can do."

Click here to read more...

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with one of our Hints from our ITSM Migration Hints & Tips on avoiding the pitfalls Guide - free when you register for a Data Migration Webinar.

Planning for Data Migration

Here we have the first problem. Sometimes data migration is not considered until all the other project planning is done and at the end of the planning it is highlighted that data will need to be migrated for reasons such as to ensure retention of customer history, existing knowledge, allowing for historical and trend reporting and maintaining asset data.

TIP 1: Ensure to include the analysis of which data needs to be migrated at the start of the migration planning exercise during the initial workshops.

To get the remainder of this guide, please register for a Data Migration Webinar here.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: June 2024

Precision Bridge Newsletter:
Closing off on Q2

As we begin to wrap up on Q2, and get ready for the next few months of summer, lets reflect on what has been happening this month...

New Partnership with Cognizant:

Precision Bridge is delighted to announce our partnership with Cognizant. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant focuses on IoT, AI, software engineering and cloud - the technologies that are changing the nature of business and provides local services through a global presence.

Customer Selection Story: T4S

The Department of Transportation for a US state leveraged Precision Bridge Data Migration Automation to migrate the legacy data to a new platform.

Precision Bridge’s partner, T4S Partners, are combining their expertise with Precision Bridge’s data migration automation solution to migrate a US State Department of Transport's existing Service Management data onto a new ITSM Platform.

Paul Walker at T4S Partners commented ‘’Not only was the data migration provided by Precision Bridge critical to getting the project underway quickly and efficiently, the support, responsiveness and flexibility of the Precision Bridge team made sure we could make the best use of their solution for our project.”

Click here to read the full story.

Tech Talk: Klarna AI Assistant handles two-thirds of customer service chats in its first month 

In case you missed it the first time around, here is an article about a conversational AI chatbot that has made a significant impact on an organisation's business, within its first month of launcing.

“This AI breakthrough in customer interaction means superior experiences for our customers at better prices, more interesting challenges for our employees, and better returns for our investors.” - Sebastian Siemiatkowski, co-founder and CEO of Klarna.

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: AI, Service Management and the Data Imperative

One of the primary applications of AI in Service Management is at the point of contact with customers and employees. AI-powered chatbots and virtual assistants are increasingly used to provide first-level support. These tools can handle a large volume of routine inquiries without human intervention, thereby reducing wait times and freeing up human agents to tackle more complex issues. These AI systems learn from interactions to improve their responses and recommendations over time, ensuring that the customer experience continuously improves.

Click here to read the full post

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: May 2024

Precision Bridge Newsletter:
Speeding through Spring

It has been a busy start to Q2 2024. Let's take a step back and reflect on what has been happening these last few months...

New Partnership with IBM:

Precision Bridge is delighted to announce our partnership with IBM. IBM integrates technology and expertise, providing infrastructure, software (including market-leading Red Hat) and consulting services for clients as they pursue the digital transformation of the world’s mission-critical businesses.

Tech Talk: Gen AI

GPT-4o represents a significant advancement in natural human-computer interaction, capable of processing inputs that include text, audio, images, and video, and generating outputs in the form of text, audio, and images. Sam Altman (CEO of ChatGPT) states that using GPT-4o, it is the "First time it felt like being in a science fiction movie".

Click here to read his blog post
 

Precision Bridge Latest Release

Just a reminder about the latest Precision Bridge Release 8.0, which was released in March 2024 and includes the following enhancements:

  • Support for Migration of ITSM and CMDB data from BMC Remedy into Jira Service Management.

  • Performance Improvements to the deletion of records when using Precision Bridge to archive ServiceNow data.

  • Ability to write Precision Bridge migration reports to a ServiceNow instance

  • Ability to write field mapping information in a Precision Bridge project to a reporting database.

  • Licencing changes. For subscription licences, individual source and target connections are now licenced. For trial licences there is no restriction on use.

We will shortly be announcing Release 8.1, so stay tuned for new details.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: Simplifying Data Management for Service Management Systems: Intelligent Automation

There is a lot to think about when setting up a Service Management system and it does not stop when it is up and running. Even if you have used the latest data migration automation solution to make sure you have all your valuable data on your new system in exactly the right formats and exactly the right locations with all the references and links working, you still have ongoing data management activities to consider.

Click here to read the full post

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: April 2024

Precision Bridge Newsletter:
Heading into Spring

As we put away our winter jackets and start leaping towards spring, we reflect on what has been going on in the world of Precision Bridge this last month.

New Partnership with XType:

Precision Bridge are delighted to announce our partnership with xtype. xtype provides natively running products on the ServiceNow platform to improve operational efficiency, accelerate timelines without compromising quality, and adhere to compliance standards. xtype products improve instance visibility, remove cloning issues, offer full audit trails, and integrate security and quality.

How Data can be utilised with AI

Data migration is the essential bridge that connects AI systems with the information they need to operate effectively. Without data, AI cannot learn, analyze, or make informed decisions. Data migration consolidates information from various sources into a unified platform, ensuring AI has access to quality data for optimal performance.

Data migration not only enhances the accessibility and quality of data but also accelerates AI development and fosters data-driven decision-making. By centralizing data, organizations can unlock new opportunities for AI-driven innovation, from optimizing operations to personalizing customer experiences.

To learn more about how Precision Bridge can integrate with AI, please contact us.

Gen AI Webinar: Winner of the feedback completion

Firstly, a massive thank you to all who attended our Gen AI Webinar, and entered the feedback survey. 
We are delighted to announce that the winner of the $25 Amazon Gift card is Rohan from BDO Solutions. 

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with our latest cartoon in the series, which we hope makes you smile.


PB Newsletter: March 2024

Precision Bridge Newsletter:
Rounding up Q1 and Looking Forward

As we wrap up the first quarter and set our sights on the second quarter, we look forward to showcasing our achievements and forthcoming projects. Let's explore the latest news in the world of Precision Bridge this month.

Exciting new discount

Attention all new customers! We're excited to extend a warm welcome with an exclusive promotion just for you. For a limited time, you can enjoy 5% discount on your orders. This special offer is our way of saying thank you for choosing us. But act fast – this promotion is only valid for orders placed before the end of March. To take advantage of this offer, please contact us. 

Client Success Story:
A Global Automobile Manufacturer

One of the largest global automobile manufacturers has selected Precision Bridge to automate the migration of close to 1 billion records from their existing on-premise ServiceNow system using an Oracle Database to a new cloud-based instance of ServiceNow utilizing MariaDB. 

Access the full story: Global automobile manufacturer selects Precision Bridge to migrate 1 billion service management records

Precision Bridge 8.0 Latest Release

The latest release of Precision Bridge 8.0 is available now. This release includes the following enhancements:

  • Support for Migration of ITSM and CMDB data from BMC Remedy into Jira Service Management.

  • Performance Improvements to the deletion of records when using Precision Bridge to archive ServiceNow data.

  • Ability to write Precision Bridge migration reports to a ServiceNow instance

  • Ability to write field mapping information in a Precision Bridge project to a reporting database.

  • Licencing changes. For subscription licences, individual source and target connections are now licenced. For trial licences there is no restriction on use.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

Upcoming Webinars for Q1 2024

We will continue our popular webinar series in Q1 2024 with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: Data Validation: A critical process that is often overlooked when migrating data.

With the focus on digital transformation, customer/employee experience and AI, data is getting more attention than ever. This makes it even more surprising that one of the most overlooked processes when migrating data is validation! But, difficult to believe or not, it is the case and one of several reasons that, as Gartner research has shown, 83% of data migration projects either fail outright or fail to meet time and budget expectations.

Click here to access the full blog.

PB Newsletter: February 2024

As we progress swiftly through the first quarter of 2024, we reflect upon our achievements thus far and eagerly anticipate the forthcoming developments at Precision Bridge. Grateful for the unwavering support of our customers and partners, we are poised to capitalize on opportunities ahead, ensuring continued growth and success throughout the remainder of Q1 and the entirety of the year.

Here’s the latest from the world of Precision Bridge:

Client Success Story:
A Leading Global Systems Integrator

A Global Systems Integrator recently selected Precision Bridge to address their requirements for two separate migration projects. The first project involved transitioning ITSM application data from a heavily customized ServiceNow Instance to a Greenfield instance for one of their customers, while the second project involved the migration of Service Catalog and related data from their BMC Remedy platform to ServiceNow for multiple customers.


Access the full story: Precision Bridge selected by Global Systems Integrator for two strategic Service Management migration projects

Latest Blog Post

We are excited to share our latest blog post titled "Leveraging AI for Coding: Is there more you can be doing? Where do you draw the line?." In this article, we delve into the potential avenues for enhancing productivity and fostering software innovation through the integration of ChatGPT and other generative AI technologies. Dive into the full post by clicking the link here: Read full blog

Tech Talk

At Precision Bridge, our enthusiasm for AI and its transformative influence on our world is unyielding. We're intrigued to learn about BMW's adoption of robotics to enhance their car production processes.

Their latest initiative involves employing robots to aid in the production of batteries for electric vehicles at their nearby manufacturing facility. The recent announcement suggests that a fleet of general-purpose AI humanoid robots will soon be deployed at the facility. These robots will leverage their agile movements, physical strength, and decision-making capabilities to expedite battery and car production processes, wherever their robotic assistance is required.

You can read more here: BMW Group is making logistics robots faster and smarter

Upcoming Events

We will continue our popular webinar series in 2024 with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with our latest cartoon in the series, in hope it will make you smile!

PB Newsletter: January 2024

First, a big thank you to all our partners and customers who have helped us grow our business and drive new innovative product releases in FY23. The demand for data migration, archiving, replication, and synchronization continues to increase. 2023 was exciting and we are looking forward to an even better 2024!

Here’s the latest from the world of Precision Bridge:

Blog Digest: Precision Bridge Insights

Why Migrating Doesn't Have To Mean Leaving Your Data Behind Anymore
There was a time when migrating to a new system meant leaving your data behind. The simple truth was that it was difficult to move the data to a new system and hence the costs we high and the reliability was low. Often, integrators were reluctant...[Read More]

When is a Service Management “Fresh Start” not so Fresh?
There are many reasons why organizations change their Service Management system. In this article, we discuss why it’s best practice to take your data with you to your new Service Management system and how to do it faster and save money at the same time...[Read More]

Top Questions to Review with Your Migration Team
Before implementing any IT project, it is important that it has been carefully planned and this is just as true for a Service Management Migration Project. In this article, we discuss a few key questions to review with your migration team before starting work on a Service Management migration project....[Read More]
 

Client Success Story: 
A Leading UK Media Company

A leading media company based in the UK recently embarked on a comprehensive migration project aimed at consolidating their ITSM data from various legacy platforms, including BMC Remedy, Zendesk, Jira, and another existing ServiceNow instance. The initiative is part of a broader project orchestrated by a global systems integrator to enhance the efficiency and efficacy of the company's IT operations.

Access the full story: Streamlining ITSM Data Migration for a Leading UK Media Company

Upcoming Events

We will continue our popular webinar series in 2024 with the following:

See our webinars page for more information and to register. All attendees will receive a copy of our best practice guides which includes 20 tips on how to address specific issues related to ITSM projects.

Visit On Demand Webinars for a list of on-demand webinars.

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