PB Newsletter: April 2025

Precision Bridge Newsletter:
Embracing The Season of Renewal

As the season continues to shift, April offers a chance to pause and take stock - of what's growing and what's ahead.

Global Partnership Agreement with Capgemini

We are pleased to announce the signing of a global partnership agreement with Capgemini, a world-renowned leader in consulting, technology services, and digital transformation.

This strategic partnership recognises the strength of our longstanding collaboration built on a successful track record of delivering complex migration, archiving, and data replication projects.

Precision Bridge has been working with Capgemini since 2018, supporting both internal and client programmes across Europe and the United States. The agreement formalises a relationship that has consistently delivered results, leveraging Precision Bridge’s powerful automation technology to streamline and accelerate data transition efforts for Capgemini’s global client base.

“We are delighted to have reached this important milestone,” said Mark Herring, Co-founder and CEO of Precision Bridge. “This partnership reflects the success we’ve had working together over the past several years. We look forward to continuing to support Capgemini in delivering high-impact projects with greater speed and efficiency through the use of Precision Bridge technology.”

The partnership is expected to deepen collaboration on upcoming initiatives and expand the use of Precision Bridge’s solutions within Capgemini’s global delivery framework.

Precision Bridge 8.2 Is Here!

We have now released Precision Bridge 8.2, which includes the following enhancements:

Support for additional attachment support Use Cases

Several other use cases have been added for attachment support including:

  • All migrations targeting an Ivanti Server

  • All migrations targeting a Remedy Server

  • Attachment migration from RSA Archer to database.

Source Deletion support for Database to Database migration projects

It is now possible to configure a migration of data from one database to another, and delete the record from the source database following migration. This supports the Archiving use case.

Validation checks prior to deletion ensure that the records do actually exist on the target system before they are removed from the source.

Support for Jira Confluence as a Source

Migration of Knowledge articles into ServiceNow is now fully supported with an assignment function to transform both the embedded image links and links to other articles so that they will point to the correct image/article in the migrated ServiceNow article. A template has been created to support this use case.

Support for Salesforce Files as Attachments

More recent versions of Salesforce (and Remedyforce) support attaching documents as 'Files' to records. There is a many-many relationship between Files and their associated objects. Precision Bridge now supports both the older 'Attachments' and the newer 'Files' method of attaching a file to a record when migrating from Salesforce.

Tech Talk: AI 2027

Predicting the Impact of Artificial Superintelligence

Wil Artificial Superintelligence ever be achieved and if so what will be the effect on our business and personal lives? These are important questions with many different viewpoints. There are a lot of interesting papers being written on this subject. Click the link to find out more. 

Click here to read the full blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:
 


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

Final Thoughts

We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars. 


Tip 6: Planning The Scope of Migration

Whilst it is unlikely that you would want to migrate all the data from your current applications to your new one there are many good business reasons to ensure data continuity in the new system. Such reasons include maintaining customer history, existing knowledge, allowing for historical and trend reporting and maintaining asset data. In some cases archiving data is the best approach.

For example in the government, healthcare and finance sectors, there is usually regulation in place which means that you need to keep at least 7 years worth of data. In this case the best option is to archive off the old records to a separate data-warehouse or data-lake where it can still be accessed for audit purposes and you can be confident that you are complying with the regulations.

With respect to the remaining data, key data to consider for migration includes active foundation records (users, groups, locations, etc), knowledge articles, catalog items, asset data and contracts. Active/Open ITSM transaction records can either be closed down on the current system or migrated to the new one but be careful to take into account references to other ITSM records and in-flight workflow processes especially in relation to change requests and service requests.

TIP 6: Consider the criteria for record selection to be included in the migration and what to archive and when selecting a tool to assist in automating the process look for one that supports both migration and archiving.

PB Newsletter: March 2025

Precision Bridge Newsletter:
Welcoming in Spring

As we welcome the first days of Spring, it's a perfect time to reflect on the achievements and progress made throughout the first quarter of 2025. With Q1 behind us, we are excited to welcome the opportunities and challenges that lie ahead in Q2.

New Hires

We are excited to welcome Ella Simcox to the Precision Bridge team! Joining us as a Junior Business Administrator, Ella will be supporting our admin, marketing, and operations efforts. As the demand for data migration automation continues to grow rapidly, Ella’s role will help us enhance our ability to support more projects, partners, and customers in making the most of our data migration automation solution.

Tech Talk: Meet Ideogram 3.0 - stunning realism, creative designs, and consistent styles, all in one powerful model.

One of the first applications of GenAI was image creation but at the beginning it was pretty clunky and difficult to direct the image creation to what you actually wanted. However, development of better models have significantly accelerated progress and Ideogram 3.0 is an example of how far this application of GenAI has come.

Ideogram 3.0 pushes the boundaries of generative media through significant advancements in image-prompt alignment, photorealism, and text rendering quality. In human evaluations, Ideogram 3.0 consistently outperforms other text-to-image models, scoring highest in ELO rating over a set of diverse prompts that probe a wide variety of capabilities, subjects, styles, use cases, and composition difficulty.

Click here to read the full blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

Final Thoughts

We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars. 


Tip 5: Planning for Customizations

Of course if your system is heavily customized this will inevitably mean more complexity in terms of migration especially if you want to effectively move the customisations onto the new system. This adds work both in the customisations themselves and can also add more complexity in the data transformations. Not only that but some customizations can significantly affect performance and so if avoided can mean a better experience for users. In some cases this complexity can be reduced by moving to more out of the box functionality where appropriate.

There are two types of issues to be addressed here: customizations applied to out-of-the-box (OOTB) applications and custom applications. Customizations applied to OOTB applications can include custom fields, views, business rules, choice-list values, data-policies, UI actions, ACLs and more. In most cases these customizations will have been added incrementally over several years and the original purpose may no longer be clear. Furthermore, the people involved in requesting the changes and those responsible for implementing them may have moved on. The same applies to custom applications.

In general, if you are moving to a greenfield instance, the best practice approach is not to take any of the customizations across. If end-users still need custom features/functionality they can request this as an enhancement to the new instance which can then be reviewed in isolation. In this case it is best to check first whether the requirement can be met with OOTB functionality which may not have been available in previous releases of the vendor applications. For custom applications, consider if new OOTB applications or plug-ins are available that provide similar functionality. It should be much easier to maintain these going forward than the original custom application.

TIP 5: Analyze how much customization has been applied to the current system and investigate whether it is possible to move from bespoke applications to out of the box applications on the new system.

PB Newsletter: February 2025

Precision Bridge Newsletter:
Kickstarting new opportunities...

As February rolls in, we're looking ahead to brighter days and the start of spring! With new opportunities on the horizon, we are is excited for what’s to come. 

Customer Success Story: CGI 

Success Story: CGI migrates over 150 managed services customers to a new Service Management platform leveraging Precision Bridge Data Migration Automation.

This project involved migrating an extensive Remedy ITSM system used by multiple teams for supporting over 150 outsourced customers. The Remedy platform had been deeply embedded in business processes for many years, with its retirement marking a significant shift to ServiceNow.

“The Precision Bridge tool saved us an immense amount of time, particularly in managing our complex catalogs and CMDB migration. Every time we encountered an issue, the team resolved it the same day, keeping us on track. The solution was invaluable and saved us a huge amount of manual effort. We’re very pleased with the outcome and the support we received throughout the project.” - Tony Kavanagh, Director of Business Consulting - CGI

Click here to read the full story.

Tech Talk: Claude Plays Pokemon

Some things come to us nearly instantly: “what day is it today?” Others take much more mental stamina, like solving a cryptic crossword or debugging a complex piece of code. We can choose to apply more or less cognitive effort depending on the task at hand.

Now, Claude has that same flexibility. With the new Claude 3.7 Sonnet, users can toggle “extended thinking mode” on or off, directing the model to think more deeply about trickier questions1. And developers can even set a “thinking budget” to control precisely how long Claude spends on a problem.

Playing Pokémon—specifically, the Game Boy classic Pokémon Red—is just such a task. We equipped Claude with basic memory, screen pixel input, and function calls to press buttons and navigate around the screen, allowing it to play Pokémon continuously beyond its usual context limits, sustaining gameplay through tens of thousands of interactions.


Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

Final Thoughts

We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars. 

Source and Target System Expertise

Another key consideration is moving to new data structures and processes in the new system. This can be true even when moving to a new instance with the same ITSM vendor. Many times the existing system has been customized or may be on a previous release. There can also be a desire to move from bespoke applications to out of the box applications for processes such as Incident Management or Change Management. Of course when moving to a new vendor there will most likely be significant changes to be reviewed. One problem is finding expertise that spans different releases, versions or vendor solutions.
 

TIP 4: If there are potential changes in data structures and processes in the new instance then be sure to involve experts in both the “from” and “to” instances early in the planning process. If you do not have these in house then engage an external ITSM services provider, integrator or consultant with the relevant skills and experience.

PB Newsletter: January 2025

Precision Bridge Newsletter:
A Happy New Year from all of the team.

On behalf of the Precision Bridge team, we wish all our readers a Happy New Year and hope that you have had a wonderful start to 2025. 

🌟 Celebrating Growth and Looking Ahead 🌟

As we step into the New Year, we are thrilled to reflect on an incredible 2024! Last year, we achieved over 50% revenue growth, a milestone that would not have been possible without our amazing partners and customers. Your trust and support has led us to where we are, and we are deeply grateful to all of you.

2025 is about building on our joint successes with partners and customers so that we can help more organizations ensure they have their data where they need it to capitalize on AI and the drive to providing more personalized services to customers and employees. 

Stay tuned for updates, and exciting opportunities to partner with us! Here’s to a year of growth, success, and the exciting journey ahead! 

Customer Success Story: A Leading Systems Integrator

Success Story: Leading Systems Integrator completes ServiceNow migration for National Telecoms Operator using Precision Bridge

This important project required the migration of over 250 million records from multiple key business areas into a single ServiceNow instance. The data migrated including Foundation Data, Incidents, Problems, Changes, Service Requests, CIs, Knowledge, Reports, PA Dashboards and more.  

This large-scale migration was made more challenging by not only migrating the main records but also all the related records such as tasks, journal entries, embedded links, embedded images and file attachments.

Click here to read the full story.

New Partner: HadronGBS 

Precision Bridge are delighted to announce our partnership with HadronGBS. "Hadron GBS is a global business solutions provider that thrives on agility and innovation. Specialized in a wide array of modules, such as ITSM, HRSD, IRM, DevOps, ITOM, and custom applications, we deliver cutting-edge solutions, ESM Services, and enhanced governance. We offer comprehensive solutions that empower today's ever-evolving business landscape."

New Partner: Agineo 

Precision Bridge are also thrilled to announce we have partnered with Agineo. "As the largest ServiceNow Elite Partner in the German-speaking area, agineo offers over 30 years of experience in the digitalization of business processes. With a focus on Enterprise Service Management (ESM), agineo helps automate and optimize IT and management processes using ServiceNow solutions."

Tech Talk: Are Self Driving cars finally coming?

“Britain stands at the threshold of an automotive revolution and this new law is a milestone moment for our self-driving industry, which has the potential to change the way we travel forever. ” declared Transport Secretary, Mark Harper. "While this doesn’t take away people’s ability to choose to drive themselves, our landmark legislation means self-driving vehicles can be rolled out on British roads as soon as 2026, in a real boost to both safety and our economy"

Self-driving vehicles could be on British roads by 2026, after the government’s world-leading Automated Vehicles Act became law earlier last year in the United Kingdom. 

The law will require self-driving vehicles to achieve a level of safety at least as high as careful and competent human drivers, as well as meeting rigorous safety checks before being allowed onto roads. Therefore, in the future deaths and injuries from drink driving, speeding, tiredness and inattention could be drastically reduced.   


Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: November 2024

Precision Bridge Newsletter:
A frosty beginning to wrap up the month.

The leaves have all fallen, and we have even experienced snowfall in the UK, which is a rarity! 

New Partner: DXC 

Precision Bridge are delighted to announce our partnership with DXC. DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

"This global partnership brings together the expertise of DXC with the data migration automation solutions of Precision Bridge to provide fast, robust data migration for enterprise organization looking to leverage GenAI to create better customer and employee experiences and increase productivity."  
James Warriner, COO, Precision Bridge

Customer Success Story: Nasstar

Nasstar successfully completed a complex migration of three separate ServiceNow instances into a single consolidated instance using Precision Bridge. 

We are thrilled to announce the completion of another important project with one of our leading partners, Nasstar. This migration was crucial to unifying multiple ServiceNow instances and streamlining operations for both Customer Service Management and ITSM functions. The goal was to ensure a smooth and efficient transition of data while meeting a tight project deadline of 3 months.

Click here to read the full story.

Tech Talk: Are Robots finally coming?

“This is not science fiction,” declared Jensen Huang, boss of chip giant Nvidia, in June, referring to the use of AI to instruct robots to carry out real world tasks. “The next wave of AI is physical AI. AI that understands the laws of physics, AI that can work among us.”

In many ways, this robotics revolution seems long overdue. For decades, people have envisioned living alongside humanoid domestic droids capable of doing their mundane chores.

But after years of slow progress, researchers now appear to be on the cusp of the dramatic advances required to create a new generation of automatons. AI has powered a number of recent research breakthroughs that have brought complex tasks that had previously separated humans from robots within reach.


Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with one of our Hints from our ITSM Migration Hints & Tips on avoiding the pitfalls Guide - free when you register for a Data Migration Webinar.
 

Regulation and Compliance Planning

There is significant regulation around the retention of data and, in some cases, being able to rapidly provide copies of stored data. For companies that handle sensitive data governed by GDPR, HIPAA, PCI, or other standards, regulatory compliance is a top priority. In many cases, especially in the government, financial and health care sectors, there are regulations that require the retention of at least 7 years worth of data.
 

TIP 3: Make sure you understand how to preserve key compliance data points, custom fields, relationships and record attachments during the planning process.
 

To get the remainder of this guide, please register for a Data Migration Webinar here.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: October 2024

Precision Bridge Newsletter:
October Outlook - Gearing up for continued innovation

As the days grow shorter and the chill of autumn settles in, the crisp air brings fresh energy, and with it, we turn our focus toward finishing the year strong. Just as the trees shed their leaves to prepare for new growth, we're gearing up for continued innovation and success in the months ahead.

Precision Bridge 8.1 is Here! 

We are delighted to announce that we have now released Precision Bridge 8.1, which includes the following enhancements:

Attachment Archiving

Archive ServiceNow attachments to file systems or AWS buckets during instance migration where the reduction of storage is required. A record is automatically added to track archived attachments in a custom table.

Source Deletion for ServiceNow Migrations

The deleting of source data after migration is now supported for archiving including the archiving attachments.

Ivanti Knowledge Article Attachments

Attachments can now be directly populated into Ivanti knowledge articles.

Reverse Project Utility

Projects to reverse a previous migration project can now be automatically generated to restore archived data. 

Zendesk to Jira Migration Templates

New templates are available to support the migration of foundation and ticket data from Zendesk to Jira Service Management.

BMC Remedy Attachment Migration

It is now possible to archive BMC Remedy attachments into a database where storage reduction is required.

Remedy to Remedy Mapping Generation

Quickly generate form mappings between Remedy servers using the wizard.

Configurable HTTP Client Timeouts

Set custom timeouts for HTTP requests to mitigate connection issues during large migrations.

New or Updated Templates

New templates are now available for CSV to Jira Foundation and CSV to Jira Incidents.

Advice for Users Upgrading from Precision Bridge 7.0 or Earlier

The "Use Server ID's Key Mapping" option was removed in Precision Bridge 7.1. If your project uses this option, it will default to "No Key Mappings" in 7.1 or later. To avoid duplicate records, select an alternative key mapping (e.g., Key Field Mappings) before running the project in 8.1.

All other projects built with Precision Bridge 7.0 and above will work in 8.1 without changes.

Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.

New Partnership:

We are thrilled to announce our new global partnership with DXC. DXC Technology helps companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. 
"We are delighted to be a DXC global partner and are already engaged in a number of large data migration projects around the world with DXC" - Mark Herring, CEO, Precision Bridge

Upcoming Webinars 

We continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of webinars available on-demand.

New Hires:

We are delighted to welcome Iulia Niculescu to the Precision Bridge team! Iulia joins as an Associate Consultant to provide both pre and post sales consulting to partners and customers. The need for data migration automation continues to increase rapidly and Iulia will help us support more projects, more partners and more customers capitalise on our data migration automation solutions. 

Final Thoughts 

In the coming months, we'll be introducing feedback forms following project completions, webinars, and other key activities. We would very much appreciate if you would take the short amount of time (a few minutes) to complete these forms, as your feedback is invaluable to us. It will help us continue our mission to be customer-driven company and continuously refine our products and services to better meet your needs. We also want to take this opportunity to thank everyone for their continued support of Precision Bridge, as we help organisations migrate data quickly, easily and cost effectively!

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: September 2024

Precision Bridge Newsletter:
September Shades - Bridging Success as Autumn unfolds

As summer fades into memory, we welcome the crisp air and vibrant colours of autumn. September brings a season of change, and just as the leaves turn, we're shifting gears and preparing for the opportunities ahead. While the long days of sunshine may be behind us, this time of year invites reflection and renewal, setting the stage for continued growth.

New Partners:

We are thrilled to announce the addition of two new partners to our team...

ANS Digital Transformation are are continually evolving their portfolio to meet the changing demands of Communication Service Providers, integrating TM Forum best practices and AI-driven solutions. They empower CSPs to transition into the Digital Service Providers of tomorrow. 

Contegix provides DevSecOps solutions to optimize and support organisations' toolsets and processes, like Agile and ITSM. Experts in compliance, they offer a FedRAMP-compliant Platform as a Service and management of secure deployments on AWS.

Tech Talk: 

GPT-4 changed the game, GPT-Next might rewrite the rulebook, but are we prepared for AI systems that are 100 times more powerful than today's models?

The CEO of OpenAI Japan has just teased its latest innovation—GPT-Next, an AI model that will be 100 times more powerful than GPT-4, with a release expected by the end of 2024.

At the KDDI Summit in Tokyo, OpenAI Japan's CEO, Tadao Nagasaki, revealed that GPT-Next would offer a 100x boost in computational power while using similar resources, thanks to architectural advancements. The project is also a precursor to an even more advanced AI model, codenamed "Orion," which is planned for release in 2025.

Click here to read the full blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

ITSMF Challenge Cup

Last year our entry at the itSMF Challenge Cup was filled with memorable moments, plenty of fun, and valuable learning experiences that helped us grow both as individuals and as a team. We’re looking forward to building on that momentum this year, especially with the fresh perspectives and talents our new team members bring. 

Final Thoughts 

We round off this Newsletter with the second extract from our ITSM Migration Hints and Tips Guide - free when you register for a Data Migration Webinar.

Analysis of Data Migration Requirements:

But it sounds straightforward enough, right? Just export the data from our previous system and import it into the next, no problem. However, this is where significant issues can start especially for those that actually have to carry out the migration project and also those responsible for managing and delivering the project because it is rarely this simple. One of the key questions is what data should we carry over. A migration can be an opportunity to clean house and archive data that is no longer valuable but unless this has been carefully considered you can get an all or nothing approach. You may also take the opportunity to migrate data from other systems at the same time.

TIP 2: Ensure that the existing data is appraised in terms of why it should be migrated or archived.


To get the full guide, please register for a Data Migration Webinar here

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: August 2024

Precision Bridge Newsletter:
Basking in the British Heatwave...

As we look back on the summer months, we've experienced a particularly warm season here in the UK, marked by what we call a heatwave. For many, it might seem amusing that temperatures reaching 25 degrees Celsius (77 Fahrenheit) qualify as a heatwave in our part of the world, but for us, it’s a significant shift from the norm.

New Partners:

We are thrilled to announce the addition of two new partners to our team...

With an 80-strong network of consultants and an internal development and IP team, KTSL have successfully delivered over 1000 projects for customers.  With resources based in the UK, Ireland and India, as well as consulting partners across the globe, KTSL can deliver when and wherever needed.

Nimble Evolution provides training and innovative solutions for Atlassian tools like Jira, Confluence, and Bitbucket. As a Platinum Solution Partner in Brazil and the US, Nimble Evolution specializes in DevOps, Cloud, and ITSM, driving growth, optimizing workflows, and enhancing team performance.

Tech Talk: First fully automated robotic dental surgery completed 

An AI-driven robotics system, dubbed a ‘robot dentist’, has completed its first fully-automated dental procedure on a human.

Designed by Perceptive, the robotics system aims to complete restorative procedures ‘an order of magnitude faster and more accurately than any human’.


Dr Chris Ciriello - CEO and founder of Perceptive says: “We’re excited to successfully complete the world’s first fully automated robotic dental procedure. This medical breakthrough enhances precision and efficiency of dental procedures, and democratises access to better dental care, for improved patient experience and clinical outcomes.”

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our ITSM Archiving Guide - free when you register for a Data Archiving Webinar.

Existing tools that already incorporate pre-built wizards to create archive database tables and archive projects based on the source application tables are likely to be far more reliable and versatile than any home grown solution. Precision Bridge offers specific functionality designed to support ITSM archive projects for a range of ITSM vendor platforms. With the Precision Bridge archive generation wizard, it can take a matter of minutes to build the tables in the database and construct the mappings ready for your first archiving job to be executed.

To get the full guide, please register for a Data Archiving Webinar here

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: July 2024

Precision Bridge Newsletter:
A flying start to summer

As we leap into summer, sunhats at the ready, lets reflect on what has been happening this month...

Customer Selection Story: Capgemini

A Leading Energy provider synchronizes Service Management CMDB data using Precision Bridge.

We are delighted to announce the completion of another important project with one of our leading partners, Capgemini. Capgemini leveraged Precision Bridge to implement a solution to synchronize CMDB data between two ServiceNow systems for one of their customers, a leading energy provider. Over 390 tables and related data are now being continuously synchronized between the two ServiceNow instances using Precision Bridge Data Synchronization.

Click here to read the full story.

Tech Talk: Introducing Apple Intelligence, the personal intelligence system that puts the powerful generative models at the core of Iphone, Ipad and Mac.

Apple has announced "Apple Intelligence" for iPhones, iPads and Mac which will be tightly integrated with their ecosystem to leverage the power of generative AI whilst maintaining high levels of privacy for Apple users.

Tim Cook, Apple's CEO says: "Our unique approach combines generative AI with a user’s personal context to deliver truly helpful intelligence. And it can access that information in a completely private and secure way to help users do the things that matter most to them. This is AI as only Apple can deliver it, and we can’t wait for users to experience what it can do."

Click here to read more...

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with one of our Hints from our ITSM Migration Hints & Tips on avoiding the pitfalls Guide - free when you register for a Data Migration Webinar.

Planning for Data Migration

Here we have the first problem. Sometimes data migration is not considered until all the other project planning is done and at the end of the planning it is highlighted that data will need to be migrated for reasons such as to ensure retention of customer history, existing knowledge, allowing for historical and trend reporting and maintaining asset data.

TIP 1: Ensure to include the analysis of which data needs to be migrated at the start of the migration planning exercise during the initial workshops.

To get the remainder of this guide, please register for a Data Migration Webinar here.

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

PB Newsletter: June 2024

Precision Bridge Newsletter:
Closing off on Q2

As we begin to wrap up on Q2, and get ready for the next few months of summer, lets reflect on what has been happening this month...

New Partnership with Cognizant:

Precision Bridge is delighted to announce our partnership with Cognizant. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant focuses on IoT, AI, software engineering and cloud - the technologies that are changing the nature of business and provides local services through a global presence.

Customer Selection Story: T4S

The Department of Transportation for a US state leveraged Precision Bridge Data Migration Automation to migrate the legacy data to a new platform.

Precision Bridge’s partner, T4S Partners, are combining their expertise with Precision Bridge’s data migration automation solution to migrate a US State Department of Transport's existing Service Management data onto a new ITSM Platform.

Paul Walker at T4S Partners commented ‘’Not only was the data migration provided by Precision Bridge critical to getting the project underway quickly and efficiently, the support, responsiveness and flexibility of the Precision Bridge team made sure we could make the best use of their solution for our project.”

Click here to read the full story.

Tech Talk: Klarna AI Assistant handles two-thirds of customer service chats in its first month 

In case you missed it the first time around, here is an article about a conversational AI chatbot that has made a significant impact on an organisation's business, within its first month of launcing.

“This AI breakthrough in customer interaction means superior experiences for our customers at better prices, more interesting challenges for our employees, and better returns for our investors.” - Sebastian Siemiatkowski, co-founder and CEO of Klarna.

Click here to read the blog post

Upcoming Webinars 

We will continue our popular webinar series with the following:

See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.

Final Thoughts

We round off this Newsletter with an extract from our latest blog post: AI, Service Management and the Data Imperative

One of the primary applications of AI in Service Management is at the point of contact with customers and employees. AI-powered chatbots and virtual assistants are increasingly used to provide first-level support. These tools can handle a large volume of routine inquiries without human intervention, thereby reducing wait times and freeing up human agents to tackle more complex issues. These AI systems learn from interactions to improve their responses and recommendations over time, ensuring that the customer experience continuously improves.

Click here to read the full post

If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.

 Website Usage       Privacy Policy

Copyright 2015-2025 Service Management Integrations Limited. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. SAP is the registered trademark of SAP SE.  BMC, Remedy, Helix and Remedyforce are registered trademarks of BMC Software Inc.  SQL Server, Sharepoint and associated logos are trademarks of Microsoft.  Oracle and Java are registered trademarks of Oracle and/or its affiliates. Salesforce is the trademark of Salesforce.com Inc. Precision Bridge is not offered, sponsored or endorsed by Salesforce. Jira is the registered trademark of Atlassian. RSA Archer is the registered trademark of RSA. Cherwell is the registered trademark of Cherwell Software LLC. Other names may be trademarks of their respective owners.