📣 James Herring Transitions Into Product Engineering Manager Role at Precision Bridge

We are pleased to spotlight James Herring as he steps into his new role as Product Engineering Manager at Precision Bridge. Having been a key part of the team for many years, James brings deep knowledge of Precision Bridge's automation solution alongside valuable experience working closely with customers on their migration projects.

James has been central to the latest developments of the Precision Bridge tool - focusing on architectural improvements to better scale the platform with new adaptors and capabilities, while simplifying and improving the UI/UX. In his new role as Product Engineering Manager, James will drive wider product engineering strategy and direction, as well as delivering the Precision Bridge AI roadmap - one of Precision Bridge's key focuses for 2026.

💬 "In the new AI era of software, Precision Bridge has demonstrated that product depth, track record and reliability remain highly valued among enterprise customers - especially when it comes to handling sensitive data. I'm excited to see how we can continue to leverage AI to increase our development cadence and offer new capabilities on this solid foundation, adding even more value for our customers." — James Herring, Product Engineering Manager

PB Newsletter: April 2026

Your April Update: Spring Milestones, Client Wins, and AI Under the Microscope

Spring is in full swing - and so are we. This month, we're spotlighting Nicholae Koch in his new Account Manager role, celebrating two fantastic client success stories with KT2i and T-Systems, and asking a question that's got the whole AI world talking.

Nicholae Koch Is Promoted To Account Manager At Precision Bridge

We are pleased to spotlight Nicholae Koch in his new role as Account Manager at Precision Bridge. In this role, Nicholae acts as an advocate for our partners and customers, supporting them from initial conversation through to project success.

Nicholae works closely not only with our partners and customers to identify where Precision Bridge can add value, but also with our technical team to ensure they get the most from our solutions. This includes engaging with a wide range of organisations - from global system integrators and consulting partners to enterprise customers.

💬 "Data migration is one of the most critical — and often underestimated — phases of any transformation project. What excites me about Precision Bridge is that we genuinely make that process faster, more reliable and less stressful for the people delivering it. My job is to make sure our partners and customers know we're in their corner from day one, and that they have everything they need to succeed." — Nicholae Koch, Account Manager.

KT2i Completes Cherwell Service Management to Ivanti Neurons Migration Leveraging Precision Bridge Solution

Kanchi Technologies 2i (KT2i) was engaged to migrate critical operational and financial data from Cherwell Service Management (CSM) to Ivanti Neurons for ITSM for a national real estate development company. With Cherwell approaching end-of-life, the enterprise client required a swift, reliable transition of all financial and asset data to their new platform.

Having delivered successful Cherwell to Ivanti migrations with Precision Bridge previously, KT2i selected the Precision Bridge Data Migration Automation Solution for its proven reliability, configuration consistency, and responsive support model.

"The Precision Bridge solution gave us a consistent, reliable foundation to work from. Its familiarity across migration scenarios meant our team could hit the ground running and focus entirely on delivering for our client — which we did, on time and without issue." - Paul Walker, Principal Consultant, Kanchi Technologies 2i

To read the full story, please click here.

T-Systems Surpasses Five Years of Continuous ServiceNow Data Archiving with Precision Bridge

What does five years of uninterrupted data archiving at enterprise scale actually look like? For T-Systems International, it looks like millions of records processed every single day, across 350 tables, with a sync frequency of every two minutes — and counting.

T-Systems International GmbH is one of Europe's leading IT managed service providers, using the ServiceNow ITSM platform to serve a large and demanding customer base. The challenge they faced was a familiar one: their customers needed to run reports and access application data regularly, but having users query the live ServiceNow production instance directly placed unnecessary load on the system and required additional licensing to accommodate multiple users.

To read the full story, please click here.

Tech Talk: Can You Solve the Puzzle That Broke Every AI Model?

A fascinating new test has put the world's leading AI models up against a simple challenge: solve a set of brand new puzzles they have never seen before, with no hints or preparation. The results were surprising — every major AI scored close to zero. Human testers solved them all.

What makes this more than just another AI story is the question it raises. Are today's AI systems actually intelligent, or are they just very good at pattern-matching from the vast amount of human-generated content they were trained on? The people building these systems are starting to ask the same thing — and the answer could shape the entire future of the technology.

To read the full blog post, please click here.

Upcoming Webinars

We continue our popular webinar series with the following:


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

📣 Nicholae Koch Is Promoted To Account Manager At Precision Bridge

We are pleased to spotlight Nicholae Koch in his new role as Account Manager at Precision Bridge. In this role, Nicholae acts as an advocate for our partners and customers, supporting them from initial conversation through to project success.

Nicholae works closely not only with our partners and customers to identify where Precision Bridge can add value, but also with our technical team to ensure they get the most from our solutions. This includes engaging with a wide range of organisations - from global system integrators and consulting partners to enterprise customers.

💬 "Data migration is one of the most critical — and often underestimated — phases of any transformation project. What excites me about Precision Bridge is that we genuinely make that process faster, more reliable and less stressful for the people delivering it. My job is to make sure our partners and customers know we're in their corner from day one, and that they have everything they need to succeed." — Nicholae Koch, Account Manager

PB Newsletter: March 2026

Your March Update: Spring Forward with Precision Bridge

Spring is here - the days are getting longer, the energy is picking up, and things are moving fast at Precision Bridge. This month, we're welcoming Chris Jones into his new role, celebrating some exciting client wins, and exploring the latest from the world of AI. Read on to find out more.

Chris Jones Appointed as Service Delivery Manager

We are pleased to spotlight Chris Jones in his role as Service Delivery Manager at Precision Bridge. In this role, Chris leads the team responsible for ensuring customers and partners get the most out of the Precision Bridge Data Migration automation product — from initial configuration through to successful go-live.

Chris brings over two decades of ITSM experience to the role — from developing and consulting to supporting complex migrations across platforms including ServiceNow, BMC Helix, Jira, and beyond. Having worked across the Service Management ecosystem, Chris understands the technical and operational challenges that make data migration one of the most high-stakes phases of any Service Management transformation — and how Precision Bridge's automation technology not only significantly reduces the time and effort required but also the risk of missing or failing to accurately transform the data for customers and partners.

💬 "Our customers and partners trust Precision Bridge with some of their most critical data, and I take that seriously. The power of the automation technology means they can tackle even the most complex migration projects with confidence and precision — and my role is to make sure every team using our product has everything they need to succeed." — Chris Jones, Service Delivery Manager.

Client Win: Global IT and Business Consulting Firm Selects Precision Bridge

A global IT and business consulting services firm, has selected our Data Migration Automation solution to deliver a large-scale migration from Figuro Oracle Database to a custom ServiceNow application. The project involves migrating over 12 million records, including 2.5 million records with attached images and files, from 179 source tables. A subsequent phase will address migration from an MS Access database to further consolidate the client’s service management capabilities.

To read the full story, please click here.

Success Story: Over 1M Tickets Migrated

A global systems integrator was tasked with migrating over one million tickets from a legacy consumer protection and complaints management system to ServiceNow Customer Service Management (CSM). The project required extensive data transformation from a customized Java application with MySQL database to a structured ServiceNow environment.

The client selected Precision Bridge's Data Migration Automation Solution based on ServiceNow's direct recommendation.

To read the full story, please click here.

Tech Talk: AI Helps Design the World's First Personalised Cancer Vaccine for a Dog

What happens when a data scientist refuses to accept a terminal diagnosis for his dog? In this case, a world first.

When Sydney data scientist Paul Conyngham was told his rescue dog Rosie had months to live due to cancer, he refused to accept it. With no biology background but 17 years in machine learning, he turned to AI tools including ChatGPT and Google DeepMind's AlphaFold to identify mutated proteins and design something that had never existed before: a personalised cancer vaccine for a dog.

The results were remarkable. Within two months of handing his AI-assisted formula to researchers at UNSW's RNA Institute, the vaccine had pushed back approximately 75% of Rosie's cancer - with Rosie soon jumping fences to chase rabbits. While this is a single case without controlled trials, the researchers involved believe the approach could one day extend to human patients. It's a fascinating early glimpse at what AI-assisted medicine might look like in the not-so-distant future.

To read the full blog post, please click here.

Upcoming Webinars

We continue our popular webinar series with the following:


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

📣 Chris Jones Appointed as Service Delivery Manager

We are pleased to spotlight Chris Jones in his role as Service Delivery Manager at Precision Bridge. In this role, Chris leads the team responsible for ensuring customers and partners get the most out of the Precision Bridge Data Migration automation product — from initial configuration through to successful go-live.

Chris brings over two decades of ITSM experience to the role — from developing and consulting to supporting complex migrations across platforms including ServiceNow, BMC Helix, Jira, and beyond. Having worked across the Service Management ecosystem, Chris understands the technical and operational challenges that make data migration one of the most high-stakes phases of any Service Management transformation — and how Precision Bridge's automation technology not only significantly reduces the time and effort required but also the risk of missing or failing to accurately transform the data for customers and partners.

💬 "Our customers and partners trust Precision Bridge with some of their most critical data, and I take that seriously. The power of the automation technology means they can tackle even the most complex migration projects with confidence and precision — and my role is to make sure every team using our product has everything they need to succeed." — Chris Jones, Service Delivery Manager

PB Newsletter: February 2026

Your February Update: Exciting Changes, New Wins, and the AI Revolution

February has flown by - and so have we. This month, we welcomed Jess Connell into her new role as Partner Manager, celebrated a landmark client win, and explored how AI agents are reshaping the future of service management. Let's dive in.

Jess Connell Steps Into New Role as Partner Manager

We are pleased to announce that Jess Connell has been appointed as Partner Manager at Precision Bridge, effective immediately. In this role, Jess will lead partner development, strengthening our relationships and building business with our vendor, integrator and consulting partners.

Jess brings valuable experience and deep knowledge of our migration automation solutions, having worked closely with partners and customers to deliver successful outcomes. She will focus on developing partnerships that deliver meaningful value and help organizations navigate complex data migration challenges with confidence.

💬 "Our partners are at the heart of everything we do, and I'm proud to be driving our partner development - building relationships across the Service Management ecosystem that deliver real value. Having seen first-hand how our migration automation technology simplifies even the most complex projects, I know what we can achieve when we work together, and I'm excited for what we can achieve next." — Jess Connell, Partner Manager.

Client Win: Global Communications Provider Migrates to ServiceNow with Precision Bridge

A global business communications technology provider has selected our Data Migration Automation product to automate the migration of a large volume of Configuration Items (CIs) and Knowledge Articles from HP Service Management to ServiceNow. The selection follows a successful trial that confirmed Precision Bridge's ability to deliver their specific migration requirements, with the project scheduled for completion by the end of February 2026.

The client required a solution capable of migrating a substantial volume of Configuration Items whilst preserving the complex relationships between CIs - a critical requirement for maintaining operational visibility and service continuity. The interconnected nature of these relationships makes manual migration approaches impractical and prone to error.

To read the full story, please click here.

Success Story: KT2i Achieves Seamless BMC Remedyforce to Ivanti Neurons Migration

The global IT and engineering consulting firm, Kanchi Technologies 2i (KT2i), was tasked with migrating critical service desk data from BMC Remedyforce to Ivanti Neurons for ITSM for their enterprise client. With BMC Remedyforce approaching end-of-life and licensing concerns, the client needed to transition six months of operational data to their new Ivanti platform quickly and efficiently.

Having previously used Precision Bridge successfully for Cherwell to Ivanti migrations, KT2i selected our solution again based on their positive experience with the product, the responsive support model, and proven reliability.

💬 "Quick and efficient support throughout the project helped us resolve challenges as they emerged. The platform's consistency across different migration scenarios meant we could focus on the data rather than learning new tools." - Paul Walker, Principal Consultant, Kanchi Technologies 2i

To read the full story, please click here.

Blog Post: AI Agents Now Have Their Own Social Network

The AI revolution just took an unexpected turn. Moltbot—an open-source AI personal assistant that autonomously manages calendars, emails, shopping, and messaging.

Now there is Moltbook, a social platform where approximately 150,000 AI agents post, share information, and communicate like humans on Facebook. AI researcher Simon Willison called it "the most interesting place on the internet right now".

To read the full blog post, please click here.

Upcoming Webinars

We continue our popular webinar series with the following:


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

📣 Jess Connell Steps Into New Role as Partner Manager

We are pleased to announce that Jess Connell has been appointed as Partner Manager at Precision Bridge, effective immediately. In this role, Jess will lead partner development, strengthening our relationships and building business with our vendor, integrator and consulting partners.

Jess brings valuable experience and deep knowledge of our migration automation solutions, having worked closely with partners and customers to deliver successful outcomes. She will focus on developing partnerships that deliver meaningful value and help organizations navigate complex data migration challenges with confidence.

💬 "Our partners are at the heart of everything we do, and I'm proud to be driving our partner development - building relationships across the Service Management ecosystem that deliver real value. Having seen first-hand how our migration automation technology simplifies even the most complex projects, I know what we can achieve when we work together, and I'm excited for what we can achieve next." — Jess Connell, Partner Manager

PB Newsletter: January 2026

Your January Update: New Year, New Leadership, and Fresh Innovation

As we step into 2026, Precision Bridge begins a new chapter with fresh leadership and continued commitment to enterprise excellence. This month, we're excited to share significant organizational developments, ground-breaking customer successes with Atlassian and US Government projects, and insights on how AI is transforming service management. January's newsletter highlights the innovations and partnerships that will shape our journey ahead.

Important news from Precision Bridge

After several years of exceptional leadership and dedication, our CEO Mark Herring will be stepping back from day-to-day operations due to health reasons. Mark has been instrumental in building Precision Bridge into the trusted data migration automation partner you know today, and we are deeply grateful for his contributions.

We are pleased to announce that James Warriner, previously our COO, will assume the role of CEO, effective immediately. James brings extensive experience in enterprise software and a deep understanding of our customers' migration challenges, and is committed to maintaining the high standards of service and innovation that define Precision Bridge.

Mark will continue to support Precision Bridge in an advisory capacity as a director, ensuring continuity and providing strategic guidance as we move forward.

💬 "I'm honoured to take on this role and grateful for Mark's continued guidance. Our focus remains unchanged: delivering reliable, enterprise-grade data migration automation that reduces risk and accelerates project timelines for our customers. I look forward to strengthening our partnerships and continuing to serve the mission-critical migration needs of enterprise organizations worldwide." — James Warriner, CEO.

Success Story: Leading Atlassian Systems Integrator Completes Large-Scale Confluence Migration with Precision Bridge

A leading Atlassian Platinum Solution Partner successfully migrated over 200,000 pages from a legacy knowledge management system to Confluence Data Center for their client. Despite facing a fixed deadline and a complex dataset involving multiple namespaces, embedded images, attachments, and intricate page hierarchies, Precision Bridge provided a flexible and reliable solution that met their extensive data transformation requirements.

To read the full story, please click here.

Success Story: US Government Organisation Selects Precision Bridge for Strategic Ivanti ITSM Data Archiving

We are delighted to announce that a US Government Organisation has selected the Precision Bridge Data Migration Automation Platform to address critical performance and scalability challenges in their Ivanti ITSM environment through a phased archiving initiative.

Challenges

The organisation's Ivanti ITSM instance has accumulated increasing volumes of historical data, creating performance degradation and maintenance complexity. The organization requires a solution that can relieve the production environment from the burden of hundreds of thousands of closed tickets while maintaining complete access to archived data for audit and analytical purposes. The solution needs to ensure data reliability across all related records and provide a controlled, repeatable framework for ongoing data lifecycle management.

To read the full story, please click here.

Blog Post: Why Yesterday’s Tickets Power Tomorrow’s AI: The Critical Role of Historical Data in Service Management

Picture a cook trying to create an award-winning dish with no knowledge of flavor combinations, cooking techniques, or recipes developed over centuries. The result would be mediocre at best. That's the challenge many of us face when adopting AI in service management without leveraging our historical data.

In the recent past, the focus was purely on moving processes online. Data was captured, but the idea of machines learning from this information was a future concept, not a current priority. Fast forward to today, and that same data has become the secret recipe for AI success.

The organisations best positioned to benefit from AI are those that have preserved their historical data and, more importantly, understand how to leverage it. For AI to work optimally, it requires context, patterns, and history to make informed decisions and generate valuable outcomes.

Just as cooks rely on years of culinary knowledge to create exceptional dishes, AI systems need historical data to deliver remarkable results.

To read the full blog post, please click here.

Upcoming Webinars

We continue our popular webinar series with the following:


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

📢 Important news from Precision Bridge

After several years of exceptional leadership and dedication, our CEO Mark Herring will be stepping back from day-to-day operations due to health reasons. Mark has been instrumental in building Precision Bridge into the trusted data migration automation partner you know today, and we are deeply grateful for his contributions.

We are pleased to announce that James Warriner, previously our COO, will assume the role of CEO, effective immediately. James brings extensive experience in enterprise software and a deep understanding of our customers' migration challenges, and is committed to maintaining the high standards of service and innovation that define Precision Bridge.

Mark will continue to support Precision Bridge in an advisory capacity as a director, ensuring continuity and providing strategic guidance as we move forward.

💬 "I'm honoured to take on this role and grateful for Mark's continued guidance. Our focus remains unchanged: delivering reliable, enterprise-grade data migration automation that reduces risk and accelerates project timelines for our customers. I look forward to strengthening our partnerships and continuing to serve the mission-critical migration needs of enterprise organizations worldwide." — James Warriner, CEO.

PB Newsletter: November 2025

🔥Your November Update: Major Migrations and Quantum Computing Breakthroughs

As we head into the final stretch of 2025, enterprises are accelerating their digital transformation goals. This month, discover how organizations are executing complex multi-million record migrations with unprecedented efficiency, while quantum computing moves from theory to real-world financial applications. November's newsletter is packed with innovations that are reshaping the industry.

Success Story: Leading Saudi-based Systems Integrator Successfully Migrates 40+ Million Records

A leading Saudi-based systems integrator, was tasked with executing a complex, high-volume data migration project for a major enterprise customer moving between ServiceNow instances. The project involved migrating over 40 million records, including critical task data and associated attachments, while maintaining complete data integrity and meeting tight customer timescales. Previous migration attempts using alternative tools had resulted in significant issues, making reliability and accuracy paramount for this engagement.

The systems integrator selected Precision Bridge based on its proven track record with large-scale ServiceNow migrations, comprehensive template library, and reputation for handling complex data structures. The decision was further reinforced by Precision Bridge's responsive support model and ability to deliver migrations within demanding timescales.

To read the full story, please click here.

Success Story: Global IT Systems Integrator Completes Large-Scale ServiceNow to ServiceNow Migration Using Precision Bridge

We are delighted to announce that one of our strategic partners, a global IT services integrator, has successfully completed a major ServiceNow to ServiceNow migration project for a major American utility and power company. This important project required the migration of a substantial volume of ITSM, HR, and Procure-to-Pay (P2P) data between ServiceNow instances as part of a Brownfield to Greenfield consolidation project. This included the migration of 2.85 million records plus 15 million audit records, along with 2.3 million attachments, while maintaining complete data integrity and relationship structures across multiple complex modules.

Having previously used Precision Bridge on other projects, our partner selected the Precision Bridge Data Migration Automation platform for its proven ability to handle large-scale ServiceNow migrations with minimal disruption.

To read the full story, please click here.

Tech Talk - HSBC and IBM Pioneer Quantum-Enabled Algorithmic Trading in Financial Markets

HSBC and IBM have achieved a significant milestone by demonstrating the world's first known quantum-enabled algorithmic trading system. Using IBM's quantum computing platform, HSBC successfully developed and tested quantum algorithms capable of processing complex market data and executing trades with capabilities that extend beyond classical computing systems. The demonstration focused on portfolio optimization and trade execution in volatile market conditions, showing that quantum algorithms could identify optimal trading strategies by simultaneously evaluating vast combinations of market variables - a task that becomes exponentially more difficult for traditional systems as complexity increases.

This breakthrough signals that quantum computing has moved beyond theoretical research into real-world financial applications. Beyond algorithmic trading, quantum computing could revolutionize fraud detection, credit risk assessment, derivatives pricing, and regulatory compliance across the banking sector. For financial services leaders, the message is clear: quantum computing represents a competitive differentiator that will increasingly separate market leaders from followers. Organizations must begin building quantum literacy, exploring partnerships with quantum technology providers, and identifying use cases where quantum advantages can deliver measurable business value. The technology is no longer a distant possibility but an emerging reality demanding strategic attention today.

To read the full blog post, please click here.

Upcoming Webinars

We continue our popular webinar series with the following:


See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.

Final Thoughts

We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars.

Tip 12:  Workflow/Process Migration

The migration of workflow can be broken down into two categories: workflow definitions and contextual workflow. If you are migrating between the different instances of the same ITSM vendor platform (e.g. ServiceNow), it may be desirable to migrate the workflow definitions if you want users to follow the same processes. However, you should bear in mind that most workflow definitions are provided out-of-the-box based on ITIL standards and many of the workflow processes on your current system will have been customized. These customizations may refer to custom fields that you don’t want to introduce onto your new instance.

Migration of contextual workflow is much more complex and in most cases this cannot be done without a large investment in development effort or by making use of a third-party tool like Precision Bridge. Of course, this is only necessary for active records such as change requests where the in-flight workflow is partially complete.

In this case the corresponding workflow definition should be migrated first and the same issues relating to customizations should be taken into account before attempting to migrate the contextual workflow.

The alternative is to simply run the active records through to completion on the current system even beyond the point that the new instance goes into production although bear in mind that some requests can take several months to complete. In this case you may wish to replicate/ synchronize data between the old and new systems and selecting a migration tool that also includes this functionality can be very helpful to cover this situation.

If you are migrating from a different ITSM vendor platform the effort and cost required to migrate contextual workflow is considered to be extremely high because the data structures for storing workflow are completely different across these platforms. In some cases it might be possible to use a third-party tool to migrate the workflow definitions depending on the source and target vendor platforms in use.

TIP 12:  Allocate time to review the workflow to determine what is required and the approach and tools you will use to ensure any required workflow transfer is carried out efficiently and effectively.

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