Seamless Data Migration from Legacy HPSM to ServiceNow – Achieved with Zero Data Loss

A leading global IT services provider approached Precision Bridge to assist with the complex migration of their archived ITSM data from HPSM to ServiceNow. With thousands of historical records across various modules for Incidents, Problem, Change, and Service Requests, the client needed a solution that would preserve full data integrity and handle multiple attachment formats. Previous internal attempts have proven challenging, time-consuming due to limited knowledge of the legacy system and its web services.

Precision Bridge delivered a tailored one-month migration project, setting up access to HPSM’s web services and ensuring seamless data retrieval. Our team provided close support to the client’s developer, helping configure their environment and build out custom projects on the Precision Bridge platform. Notably, the tool efficiently transferred over 200,000 records, including a variety of attachment types, while excluding comments and work notes as per the client’s request. 

This automation saved substantial time compared to a manual approach and ensured no data was lost in the transition.

The data migration was completed on time with 100% data retrieval and archiving success. The client reported that the instructions and platform were exceptionally easy to follow, especially compared to previous efforts. The process was described as smooth, fast, and transformative in terms of effort saved. Following this success, the client began exploring further engagements with Precision Bridge, including future migrations and upgrades from ITSM Standard to ITSM Pro Plus.

“We had a very great experience with Precision Bridge. The communication from the whole team was excellent—truly the best we’ve experienced. The tool was easy to use and saved an immense amount of manual work. We’re now looking at using Precision Bridge again for future projects.” – Project Manager, Leading Global IT Services Provider.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.

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