Seamless Data Migration from Legacy HPSM to ServiceNow – Fully Automated

A leading global IT services provider approached Precision Bridge to assist with the complex migration of their large existing set of data into custom tables in ServiceNow. With thousands of historical records across various modules for Incidents, Problem, Change, and Service Requests, the client needed a solution that would preserve full data integrity and handle multiple attachment formats. Previous internal attempts have proven extremely challenging and time-consuming due to limited knowledge of the legacy system and its web services.

Using Precision Bridge’s data migration automation tool, the migration was achieved within a one-month project including setting up access to HPSM’s web services and ensuring seamless data retrieval. Precision Bridge provided support to the client’s team, helping configure their environment and build out custom projects on the Precision Bridge platform. The Precision Bridge solution efficiently transferred over 200,000 records, including a variety of attachment types and other data ensuring everything was delivered to the new system as specified.

This automation saved substantial time compared to a manual approach and ensured that all data was transformed to be in the correct format, structure and location within the new ServiceNow system.

The data migration was completed on time with 100% data retrieval and migration success. The client feedback confirmed that the instructions and platform were exceptionally easy to follow making the whole process considerably easier than their previous manual efforts. The process was described as smooth, fast, and transformative in terms of effort saved. Following this success, the client has started to review the engagement of Precision Bridge in future projects including migrations and upgrades from ITSM Standard to ITSM Pro Plus.

“We had a very great experience with Precision Bridge. The communication from the whole team was excellent—truly the best we’ve experienced. The tool was easy to use and saved an immense amount of manual work. We’re now looking at using Precision Bridge again for future projects.” – Project Manager, Leading Global IT Services Provider.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.

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