Global Technology Manufacturer accelerates ManageEngine to Jira Service Management Migration using Precision Bridge
A global technology manufacturer was tasked with migrating Change and Request data from an on-premise ManageEngine environment to a modern Jira Service Management platform. With records requiring not only to be transferred from Jira to Service Management but the data to be transformed as part of the migration. The project demanded a highly flexible and reliable solution that could adapt to evolving requirements mid-migration.
The customer selected Precision Bridge’s Data Migration Automation Solution for its reputation in handling complex data sets across diverse platforms. The ability to manage data transformation rules at scale, ensure complete relationship integrity, and support on-premises deployments made Precision Bridge the ideal choice.
Challenges
Key challenges for this migration included:
Maintaining complex data relationships between custom Change and Request types
Transforming legacy field structures to match Jira Service Management’s configuration
Minimising operational disruption while the data migration was taking place
The complexity of the data meant that automation was vital
The customer also required flexibility to adjust mapping logic mid-project to reflect changing requirements, making configuration agility a crucial success factor.
How Precision Bridge Helped Address Challenges
The Precision Bridge data migration automation product made the migration fast and efficient being built specifically for scalable, high-integrity ITSM data projects. The out-of-the-box templates provided many of the standard field mappings, enabling the customer to focus on refining project-specific transformations.
As migration requirements evolved, Precision Bridge’s platform allowed for rapid reconfiguration without the need for any custom development or extended professional services. The team provided responsive support and timely product enhancements, keeping the project on track and aligned with operational priorities.
Working entirely within the customer’s on-premises environment, Precision Bridge supported the requirements for strict data controls while supporting efficient and accurate processing of the full dataset. The final migration was executed with minimal disruption, delivering a complete and validated set of Change and Request records into Jira Service Management, with full relationship and structural integrity.
For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.