Large-Scale ServiceNow Instance Modernization Completed 65% Ahead of Schedule Using Precision Bridge
A leading global systems integrator was tasked with leading a comprehensive migration from a legacy ServiceNow instance to a modern Greenfield environment for a major enterprise client.
The project scope included migrating Foundation data, CMDB, HR Cases, Incident, Problem, Change, Knowledge, and a custom application - totaling approximately 3 million records plus associated attachments.
With tight project timelines and evolving requirements, the systems integrator made the use of Precision Bridge for this project a pre-requisite based on their previous successful experience with a Remedy-to-ServiceNow migration.
Project Challenges
The migration presented several complex requirements that demanded both technical precision and operational flexibility:
Legacy system complexity requiring migration from an outdated ServiceNow instance to a completely fresh environment
Substantial data volumes encompassing 3 million records across multiple applications and modules
Last-minute scope changes when ITSM applications were added as a requirement late in the project
Critical timing constraints with a narrow maintenance window for final cutover
Complex CMDB structures involving extended tables requiring careful configuration planning.
How Precision Bridge Delivered Success
Precision Bridge's comprehensive template library enabled rapid project setup and configuration. When additional ITSM applications were unexpectedly added to the scope at the last minute, the ServiceNow integrator was able to configure these requirements quickly using existing templates, preventing project delays.
The platform's delta migration capabilities proved particularly valuable, allowing the bulk of records to be migrated ahead of time with incremental updates closer to go-live. This approach significantly reduced the final cutover window and minimized business disruption.
New reporting capabilities for mapping configurations provided enhanced visibility and control throughout the migration process, enabling proactive issue identification and resolution. The architect particularly valued this functionality compared to previous tools he had used on other projects.
Outstanding Results
The migration was completed successfully and ahead of schedule. The final cutover took just 6 hours - 65% faster than the allocated 17-hour maintenance window. All 3 million records were migrated with full data integrity across Foundation, CMDB, HR Cases, Incident, Problem, Change, Knowledge, and custom applications.
The project's success was attributed to Precision Bridge's robust platform capabilities, comprehensive template library, and exceptional support throughout the engagement. The architect noted the superior level of support compared to previous migration tools, emphasizing the responsiveness and expertise of the Precision Bridge team.
"Precision Bridge delivered exceptional results for our 3 million record ServiceNow migration. We completed the final cutover in just 6 hours instead of the planned 17, with full data integrity maintained throughout. The platform's capabilities and outstanding support have made Precision Bridge our preferred solution for ServiceNow migrations." - Project Manager, Leading Global Systems Integrator.
Future Collaboration
The ServiceNow systems integrator was delighted with the results and will be utilising Precision Bridge on future migration projects. The combination of proven technology, flexible configuration options, and outstanding support has positioned Precision Bridge as their preferred solution for ServiceNow migrations.
For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.