Global Business Communications Provider Selects Precision Bridge to Migrate 50,000 Configuration Items from HP Service Management to ServiceNow

A global business communications technology provider has selected our Data Migration Automation product to automate the migration of 50,000 Configuration Items (CIs) and 1,100 Knowledge articles from HP Service Management to ServiceNow. The selection follows a successful trial that confirmed Precision Bridge's ability to deliver their specific migration requirements, with the project scheduled for completion by the end of February 2026.

The client required a solution capable of migrating a substantial volume of Configuration Items whilst preserving the complex relationships between CIs - a critical requirement for maintaining operational visibility and service continuity. The interconnected nature of these relationships makes manual migration approaches impractical and prone to error.

The Precision Bridge Data Migration Automation Solution delivers the reliability and precision needed to handle complex CI relationship mapping without compromising data integrity. Our automated approach ensures that all CI relationships are accurately preserved and replicated in ServiceNow, maintaining the critical dependencies that support the client’s service management operations.

"We're proud to have been selected by this leading global business communications technology provider, following a thorough evaluation of our platform's capabilities. This project showcases our strength in preserving complex CI relationships - a critical requirement that automation handles far more reliably than manual approaches." - James Warriner, CEO, Precision Bridge.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.