Trusted Partnership Delivers Results: CGI's Latest ServiceNow Migration Success with Precision Bridge

CGI selected Precision Bridge based on their successful experience using our solution across several previous projects, valuing the combination of ease of use and responsive support.

Project Challenges

The migration presented several requirements that demanded both technical precision and operational flexibility:

• Data volumes encompassing several hundred thousand records across foundation data and catalog tickets required efficient processing and accurate field mapping

• The customer required a phased go-live approach with the migration of foundation data and catalog data first, followed by six months of daily ticket synchronization to maintain data currency during the transition period

• Complete migration of work notes, comments, and attachments across all records was essential to maintain operational continuity

• Critical timing requirements with no room for data gaps during the extended synchronization period.

How Precision Bridge Delivered Success

CGI leveraged Precision Bridge's comprehensive ServiceNow to ServiceNow templates to configure the migration rapidly. The initial setup and testing were completed in just under three days, enabling the team to focus on project-specific requirements rather than building migration logic from scratch.

The solution's scheduling capabilities proved particularly valuable for the extended synchronization phase. Daily automated migrations ran reliably for six months, ensuring ticket data remained synchronized between instances without manual intervention or gaps in data consistency.

Throughout the project, Precision Bridge's solution handled complex attachment migration seamlessly, addressing challenges that would have been difficult to resolve through manual scripting. CGI noted that attachment handling was a particular strength of the solution.

Outstanding Results

The migration was completed successfully with all foundation data, catalog tickets, and associated metadata transferred with full data integrity. The six-month synchronization phase ran smoothly with daily automated migrations maintaining data currency throughout the transition period.

CGI estimated that manually scripting the migration would have required several weeks of development effort and potentially left gaps in functionality. Using Precision Bridge reduced this to just two to three days of configuration time, representing significant time savings while ensuring complete data accuracy.

Future Collaboration

CGI continues to recommend Precision Bridge for migration projects, citing the solution's reliability and ease of use as key differentiators. With several years of successful collaboration across multiple projects, Precision Bridge remains CGI's preferred data automation migration solution.

For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.