Case Study: Global IT Services Partner accelerates BMC Remedyforce to ServiceNow Migration Project
A global IT services partner needed to migrate their complex ticket data from BMC Remedyforce into ServiceNow. With a fixed go-live date and no room for slippage, they required a fast, dependable solution that could handle complex attachment structures and large data volumes.
Although the customer had worked with Precision Bridge previously, this was their first time leveraging the Precision Bridge Data Migration Automation Solution for a BMC Remedyforce to ServiceNow use case.
Challenges
The migration posed several hurdles:
Complex attachment formats, particularly with Salesforce-based structures, risked data loss or corruption.
Rigid timelines left little room for trial and error.
High-volume ticket data required accurate field mapping and seamless handling of associated metadata.
How Precision Bridge Helped Address the Challenges
The partner led the migration using the Precision Bridge platform and early in the project took advantage of enhanced support for migrating Salesforce-based attachments to ensure the best approach was used to ensure an efficient migration process.
During the project the partner requested several product enhancements specific to the project which Precision Bridge was able to deliver rapidly with no impact to the project timescales. These product enhancements, especially around Salesforce file migrations, ensured complete attachment migration for future retrieval with each associated record.
Communication was consistent and straightforward via the Precision Bridge support portal, enabling real-time collaboration without delays. The customer's confidence grew as the project remained not just on track, but ahead of schedule.
The outcome? The migration was completed four days early, with complete data migration accuracy and integrity and 100% attachment success. This experience underscored the power of a truly agile data migration automation product backed by responsive expert support.
“This project ran like clockwork. The enhancements from Precision Bridge ensured we stayed on track from day one. The result was flawless data and a delivery timeline that beat our deadline by four days.”
— Project Manager, Global IT Services Partner
Future Collaboration
Encouraged by this successful delivery, our partner is already planning to use Precision Bridge for additional projects. The platform’s flexibility, combined with proactive support, made a strong case for continued collaboration. Precision Bridge’s agility helped the partner go from "risk of delay" to "delivery ahead of schedule"—a key differentiator in time-sensitive environments.
For more information on how Precision Bridge can assist with your Migration, Archiving or Replication/Synchronization needs, please contact us.