CASE STUDY: IRONBOW

Use Case: ServiceNow Instance Migration, customised to greenfield;

Precision Bridge was selected to automate and accelerate the migration to the new platform and rationalise the record categorization.

Estimated Time Saved: 528 hours*

Project Summary:

Iron Bow had a heavily customized legacy instance which was becoming difficult to update so decided that moving to a fresh instance on New York was the best option.  The project included the migration of over 130,000 cases and 18,000 incidents as well as a large number of requests with related tasks.  It also included some data-conversion as some of the categorization was changed from the old records to the new.

Precision Bridge was chosen due to the tight project deadlines and the need for an accurate and reliable transition.  In particular the data integrity of relationships, journal entries, audit logs and attachments which needed to be included in the migration.

Customer Feedback:

”The project was started mid-April with the bulk of the migrations completed by the go-live at the end of May.  We estimate that using Precision Bridge saved us at least 2-3 months of effort compared to a traditional manual migration approach”

J.C. Grooms, ITSM Administrator, Iron Bow Technologies

*Based on 3 man months at 176 hours per month