Customers Praise Precision Bridge for Accuracy, Support, and Ease of Use
At Precision Bridge, customer satisfaction is a key focus.. Following our latest client survey, we are pleased to share some standout results that reflect the value our solutions bring to the important transformation projects delivered by our partners and customers. From our outstanding support, to precision in data handling, this feedback highlights exactly why organisations continue to trust us with their migration and archiving needs.
We also want to thank all of our customers and partners for their feedback and to be assured that far from sitting on our laurels, we continue to strive to improve our products, especially in those areas we have had suggestions from our partners and customers or in areas where they have found migrations challenging.
What Our Clients Are Saying
Outstanding Support
Support is often the difference between frustration and success. Over 70% rated our support as “Outstanding”, with the remaining 30% stating they were “Very Satisfied.” A key element of our support, which continues to set us apart, is our hands-on guidance. Execution Speed Satisfaction
When you are migrating large volumes of data, speed matters, and we are delighted to report that 100% of respondents were satisfied with our execution speed.
Ease of Use
We are continuing to work on adding more automation, improving our templates and improving our user interface, and this appears to be yielding results. 99% said we either met or exceeded their expectations in terms of ease of use.
Defining Record Sets & Migrating Attachments
Record sets and attachment migration are critical elements of a migration and are make-or-break for many Service Management migrations:
86% found our help with defining record sets extremely valuable
100% were highly satisfied with our support in migrating attachments
Template Coverage
The pre-built templates provided with Precision Bridge help significantly accelerate migration projects, reduce errors and improve accuracy. 86% of respondents said our coverage helped “A great deal” or “A lot.”
Low Monitoring Needs
Automating data migration means significantly reduced risk of something going wrong, especially if you have followed best practice in terms of pre-production testing. Our partners and customers are clearly experiencing the benefits.. 71% felt they needed to monitor the migration only minimally, confident in the quality of automation and execution.
What This Means for You
These results speak to what we’ve always prioritised: secure, accurate, and expertly supported data migrations tailored to Service Management systems. Our focus on reliability, clarity, and value-driven support continues to deliver strong results for our clients.
If you're planning a Service Management migration or want to discuss how our Data Migration Automation tool can help, contact us today.