There is plenty to think about when setting up a Service Management system, and this does not stop when it is up and running. Even if you have used the latest data migration automation solution to make sure you have all your valuable data on your new system in exactly the right formats and exactly the right locations with all the references and links working, you still have ongoing data management activities to consider.
One area is data replication. Backup is one obvious use case for data replication but there are several others. Other common use cases for data replication are reporting and analytics. This can be required where there is a need to bring together data in a centralized location, such as a data warehouse, data lake or lake house, so that reporting across multiple applications can be achieved from one location. Additionally, many systems charge per user and there can be situations where data can be replicated to other systems for access for a subset of users, reducing the licensing requirement and costs.
Many times, there is a need to replicate information to different systems. An example is when sharing CI information with an MSP who is providing support services. In this case, CI information will be replicated from the customer system to the MSP system. There may then be a regular update, such as per hour,r to reflect any changes. Other reasons include different platforms being used by different teams, mobile versions of software holding local versions of data or multiple systems being used for performance or resilience. In some cases, there will be a need to synchronize data in both directions as there may be updates on both systems.
Finally, there is archiving. There is no doubt that in a modern Service Management system, you want to keep as much data live as possible, and this means many organisations avoid archiving data so they have the maximum amount of information to power AI and personalisation initiatives. However, there may be times when it is necessary to archive data due to performance, storage limits and or the costs of storage. Sometimes this may mean archiving large attachments and creating links to them for future reference.
Traditional Approaches
The challenge to manual and DIY approaches to replication, synchronization and archiving is that they often require a great deal of setup time, and there is a risk of introducing errors which may be detected early or, worse still, detected only when live. The reality is that a manual and labour-intensive set-up for these systems can take much more time than originally envisaged, which also means more support,t especially if changes are needed in the future. A time-consuming mapping exercise must be planned, executed, checked, and tested (and re-tested, and re-re-tested…!) until you have a level of confidence that it’s correct.
As a result, a task that can at first seem simple and quick can be much more complex, take much longer and still can cause problems when it goes live.
So what is the alternative?
Intelligent Automation with Precision Bridge
Precision Bridge has been built with the specific Service Management platforms it supports in mind. This means it incorporates intelligence about the platforms, making both the set up and support of replication, synchronization and archiving much easier, simpler and quicker.
Functionality such as auto form creation and field mapping, templates and validation make Precision Bridge a cut above the rest in terms of speed of deployment.
By leveraging this intelligence, you can spend more time maximising the value of your Service Management system rather on Data Management activities.
Want to learn more? Contact Precision Bridge at info@precisionbridge.net or find out more at www.precisionbridge.net