April 2021: Precision Bridge announces release of HPSM->ServiceNow Adaptor

Precision Bridge today announced the full release of its HPSM->ServiceNow adaptor following increased demand from customers and partners. This adaptor accelerates the migration of application data from both on premise and cloud-based HPSM installations to ServiceNow without the need for lengthy export/import processes, spreadsheets or development of any kind. It works by connecting directly to the HPSM and ServiceNow environments through the API and exposing the underlying data-structures to a user-friendly, configurable mapping interface.

The adaptor comes with a selection of pre-built migration templates to support OOTB migration of ITSM application data including users, groups, companies, locations, incidents, problems and change requests.

In line with previous adaptors, the Precision Bridge HPSM adaptor exposes all customisations within HPSM thereby allowing both customised applications and custom applications to be migrated to ServiceNow without loss of critical data.

Full support for data transformations including string, date-time and arithmetic conversion functions are supplemented by the use of temporary variables to handle complex multi-step conversions where necessary.

All Precision Bridge migration projects can be saved, copied and re-used across multiple environments without the need for re-development.

For more information on the Precision Bridge HPSM adaptor, visit our product page or watch the recorded demonstration using the button below.

March 2021: Global leader in the design and manufacturing of automotive products selects Precision Bridge

A global leader in the design, manufacturing and marketing of automative products recently selected Precision Bridge to address their migration requirements.

In particular, there was an urgent requirement to consolidate two ServiceNow instances into one. One of the instances was originally cloned from the other but they had diverged from that point as they were used by different business groups. Merging them back into one required careful consolidation of the ITSM applications which had been used on both.

Precision Bridge was chosen due to its pre-built set of ITSM migration templates and its flexibility in managing the merging of data across two platforms without the need for exporting and re-loading the data. Options for defining primary keys, offsetting and/or changing the prefix for transaction records and powerful selection criteria to control record selection were all benefits that Precision Bridge was able to bring to the table.

For more information on this article or on consolidating instances, contact info@precisionbridge.net

Or you can view our product page on instance migration here

March 2021: US Semi-Conductor Manufacturer selects Precision Bridge

A US semi-conductor manufacturer and global leader in materials engineering recently selected Precision Bridge to address their data migration requirements.

In particular, the customer had a number of legacy BMC Remedy applications that they needed to migrate to ServiceNow. Some of these applications were custom built and others where based on OOTB ITSM applications. They needed a tool with the flexibility to extract data from each application, format and deliver to the required ServiceNow environment in a reliable and repeatable fashion.

Following an initial trial period, Precision Bridge was selected because it clearly demonstrated an ability to address these requirements and using a purely manual approach had been deemed too slow and prone to human error.

Following delivery of product training to some key personnel, Precision Bridge will be utilised over the next couple of months to complete the transition to ServiceNow’s Case and Knowledge applications enabling users to access all ITSM data from a single vendor platform.

For more information on this article, contact news@precisionbridge.net

For more information on Precision Bridge Remedy Migrator, visit this page

Feb 2021: Multinational Systems Integrator selects Precision Bridge

A multinational systems integrator recently selected Precision Bridge to accelerate the migration from their customer’s legacy ITSM application to ServiceNow.

With a tight deadline to work to and a significant volume of data to migrate from a diverse set of application tables, using a purely manual extraction and delivery approach would not have worked.

Precision Bridge was an obvious choice due to the existing adaptor to connect ServiceNow to the legacy platform and the suite of pre-built migration templates that can be used to support the migration of foundation data, transaction data as well as service request process flows and related definitions.

This project is yet another example of how Precision Bridge can de-risk, automate and accelerate the migration to the ServiceNow platform without the usual issues related to maintaining data integrity across different ITSM vendor platforms.

For more information on this article, contact news@precisionbridge.net

Jan 2021: National Telecoms Operator selects Precision Bridge

A national European telecoms operator recently selected Precision Bridge to address their ServiceNow archiving requirements. In particular Precision Bridge will be used to archive selected data to an on-premise database where it can be used address reporting and audit requirements in order to comply with the latest EU legislation.

Some of the key considerations when selecting Precision Bridge included the ability to selectively archive any set of tables and any range of data records, auto-creation of replicated database tables on-demand, archiving of audit history showing how records had been modified over time, archiving of attachments and the option to selectively delete source records from ServiceNow subject to successful archive completion.

Mark Herring, Co-Founder of Precision Bridge commented: “I am delighted that this operator have selected Precision Bridge to address their archiving requirements. It demonstrates a growing demand for sharing of data between cloud-based applications and on-premise systems for auditing and business intelligence”.

For more information on Precision Bridge Data Archiving visit our Data Archiving page or contact info@precisionbridge.net

Dec 2020: Precision Bridge 5.3 Released

Precision Bridge 5.3 is now available with extended support for archiving or replicating data from your ServiceNow instance to a local SQL Server or Oracle database. Can be used to support BI reporting, audit compliance or integration with on-premise applications.

Precision Bridge Data Archiver has now been extended to support dynamic data extraction and replication to Oracle databases*. This latest version includes the option to auto-create database tables to mirror the same structure as ServiceNow, options to include both display and source values for reference and choice fields, record attachments, option to include replication of indexes, separation of currency fields into decimal and character target fields for easier reporting, and the option to selectively delete source records and related audit records from ServiceNow.

Can be used as a one-off export or as a periodic replication sync with configurable frequency.

For more information or to take a free trial contact info@precisionbridge,net

*Oracle 12c release 2 or later.

Nov 2020: Global IT services and consulting company selects Precision Bridge

A global IT services and consulting company recently selected Precision Bridge to address their ServiceNow archiving and auditing requirements. In particular, Precision Bridge will be used to archive specific data-sets to an off-line database to satisfy regulatory requirements for auditing of transaction data.

Some of the critical requirements that Precision Bridge was able to demonstrate included automatic table generation, archiving of records from selected tables, filtering of records based on last modified date, customer, status or other criteria, optional deletion of source records, extraction and storage of record attachments, replication of table indexing and the ability to audit the full life-cycle of assets and their related transactions.

Mark Herring, co-founder of Precision Bridge commented: “At a time when auditing of customer’s data is becoming increasingly important to satisfy new regulation in Europe and the US, we are delighted that this global IT services company have selected Precision Bridge to address this requirement and we look forward to working with them over the coming months as the product is rolled-out”.

For more information on Precision Bridge data archiving, see the Precision Bridge Data Archiving Page, or contact info@precisionbridge.net

Oct 2020: New Jira-ServiceNow migration adaptor launched.

We are pleased to announce the launch of the Precision Bridge Jira®->ServiceNow® migration adaptor.

This adaptor can be used to automate and accelerate the migration of Jira Service Desk® data to the corresponding ServiceNow applications.

In particular, incident, problem, change, service request and CSM data as well as related sub-tasks, comments and work notes can be selectively migrated to the ITSM and CSM applications in ServiceNow without the need for any data exports/imports, scripting or development of any kind. Migration can be completed as a one-off or as a regular data-sync using Precision Bridge scheduling.

This rapid data delivery approach is based on the tried-and-tested Precision Bridge architecture used to migrate millions of records from legacy systems. All mappings used on migration projects can be saved and re-used across multiple source/target end-points thereby further accelerating the time to delivery.

For more information contact info@precisionbridge.net

Oct 2020: Leading US Service Provider selects Precision Bridge

A leading managed service provider (MSP) in the United States recently selected Precision Bridge to automate and accelerate their migration to a new ServiceNow instance.

The MSP have been using ServiceNow ITSM applications for a number of years during which time their applications have become heavily customised so they wanted to start from a clean slate on a new instance.  They also had a comprehensive domain separation configuration that was in need of revision so moving to a new instance was a golden opportunity to review and re-configure the domain configuration to accommodate their customer’s requirements.  In addition, the MSP also have a number of integrations including e-bonded interfaces to 3rd-party systems which need to be transferred to the new instance.

Due to the complexity and volume of data to be migrated and the time available, using a purely manual approach was not an option.  Precision Bridge provided the best alternative by providing pre-built migration templates and pre-configured mappings for handling complex relationships, attachments and journal entries whilst maintaining cross-platform data integrity.  In particular, Precision Bridge’s ability to preserve sys-Ids of records being migrated was cited as a key benefit which will enable integrations with 3rd-party systems including e-bonded interfaces to be maintained without extensive re-configuration.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that this leading MSP have selected the Precision Bridge product and I look forward to working with them over the coming weeks to make this project a success.”

Precision Bridge accelerates the migration to ServiceNow from older instances and from legacy platforms by eliminating the need for manually intensive data exports/imports, spreadsheet formatting, scripting or development of any kind.  For more information contact info@precisionbridge.net

Sept 30th 2020: Leading car manufacturer selects Precision Bridge

A leading global car manufacturer recently selected Precision Bridge to automate and accelerate their migration from BMC Remedy to ServiceNow.

The company have been using BMC Remedy for many years and have developed a wide range of customised ITSM applications. Migrating the required data from these applications to ServiceNow was one of the key requirements and the company needed a reliable way to complete this migration without delaying the planned go-live.

Due to the volume of data and the time available, using a purely manual approach was not an option. Precision Bridge provided the best alternative by having pre-built cross-platform migration templates for foundation data, CMDB, knowledge, service request definitions and transaction data as well as pre-configured mappings for handling complex relationships, attachments and work-log migration to journal entries whilst maintaining data integrity.

Precision Bridge accelerates the migration to ServiceNow from legacy platforms by eliminating the need for manually intensive data exports/imports, spreadsheet formatting, scripting or development of any kind. 

For more information on migrating from BMC Remedy visit our Remedy Migrator Product Page

Or watch our on-demand webinar: Remedy Migration Made Easy