A US semi-conductor manufacturer and global leader in materials engineering recently selected Precision Bridge to address their data migration requirements.

In particular, the customer had a number of legacy BMC Remedy applications that they needed to migrate to ServiceNow. Some of these applications were custom built and others where based on OOTB ITSM applications. They needed a tool with the flexibility to extract data from each application, format and deliver to the required ServiceNow environment in a reliable and repeatable fashion.

Following an initial trial period, Precision Bridge was selected because it clearly demonstrated an ability to address these requirements and using a purely manual approach had been deemed too slow and prone to human error.

Following delivery of product training to some key personnel, Precision Bridge will be utilised over the next couple of months to complete the transition to ServiceNow’s Case and Knowledge applications enabling users to access all ITSM data from a single vendor platform.

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