A leading managed service provider (MSP) in the United States recently selected Precision Bridge to automate and accelerate their migration to a new ServiceNow instance.
The MSP have been using ServiceNow ITSM applications for a number of years during which time their applications have become heavily customised so they wanted to start from a clean slate on a new instance. They also had a comprehensive domain separation configuration that was in need of revision so moving to a new instance was a golden opportunity to review and re-configure the domain configuration to accommodate their customer’s requirements. In addition, the MSP also have a number of integrations including e-bonded interfaces to 3rd-party systems which need to be transferred to the new instance.
Due to the complexity and volume of data to be migrated and the time available, using a purely manual approach was not an option. Precision Bridge provided the best alternative by providing pre-built migration templates and pre-configured mappings for handling complex relationships, attachments and journal entries whilst maintaining cross-platform data integrity. In particular, Precision Bridge’s ability to preserve sys-Ids of records being migrated was cited as a key benefit which will enable integrations with 3rd-party systems including e-bonded interfaces to be maintained without extensive re-configuration.
Mark Herring, co-founder of Precision Bridge commented: “We are delighted that this leading MSP have selected the Precision Bridge product and I look forward to working with them over the coming weeks to make this project a success.”
Precision Bridge accelerates the migration to ServiceNow from older instances and from legacy platforms by eliminating the need for manually intensive data exports/imports, spreadsheet formatting, scripting or development of any kind. For more information contact info@precisionbridge.net