News
This month, we’d like to highlight some exciting new projects we have lined up and share some more details about our recent 6.3 release.
We’re always coordinating with new customers here at Precision Bridge, and we have two new projects lined up that we’re particularly excited about.
The first relates to an American aviation information technology company that’s currently working with the RemedyForce IT service management (ITSM) solution.
Those familiar with our team Precision Bridge know we’re never completely satisfied with the services we offer. We always look, listen to customer feedback, and consider new ways to upgrade our solutions for our customers. To that end, this month’s newsletter focuses on two important updates:
Some great new features recently released in Precision Bridge 6.3
A shout-out to customers who benefit from Precision Bridge’s professional services
Precision Bridge has recently released some exciting new features that we’re sure our clients will love. We’re growing fast, and we’re pleased to share how these advancements will make it easier for us to serve our customers.
In our most recent 6.2 release, we’re offering two important upgrades to our Precision Bridge tool:
An extension to our data replication product
A UI upgrade for revert version support
Boston university recently selected Precision Bridge to streamline their migration to a greenfield ServiceNow instance.
The university have been using ServiceNow for a number of years and have created a range of customizations over that time. Many of those customizations are now available OOTB with the latest ServiceNow release so it made sense to migrate to a greenfield instance and start from a clean slate.
Precision Bridge was selected because it was able to support the retention of selected data from the current instance without the need to customise the new instance. In particular, the requirement includes migration of over 650,000 users and over 2 million task records relating to a range of ITSM and ITBM applications.
By using a product-driven approach, Boston University are able to avoid the need for any data exports/imports, scripting or development and they were able to accelerate the end-end project time-frame using fewer resources.
For more information on instance migration, please visit our Instance Migrator product page.
A global supplier of technology products and services for business, government and education recently selected Precision Bridge to support both internal and customer facing migration projects.
In particular the business had an urgent need to consolidate their existing ServiceNow instances onto a single platform. Precision Bridge was selected to address this requirement by providing a robust and reliable set of transformation templates that can be configured to handle potential data conflicts that can arise during consolidation of applications from multiple platforms.
For customer-facing projects, Precision Bridge was selected to address the requirement to migrate from legacy Remedy applications to ServiceNow. In this case, Precision Bridge was able to provide tailor-made migration templates to transform the data from the Remedy applications (including attachments and work-logs), to the corresponding applications in ServiceNow without the need for any additional development effort.
For more information on Precision Bridge products, contact info@precisionbridge.net
We are pleased to announce the full release of Precision Bridge version 6.0.
This includes an impressive range of new functionality, in particular:
new adaptor for migrations to/from Cherwell CSM;
new adaptor for migrations from multiple CSV files to ServiceNow;
improved support for ServiceNow archiving to SQL Server or Oracle;
new templates for HPSM->ServiceNow migration projects;
new command line execution of Precision Bridge projects;
For more information on any of the new version 6 features, you can find the release notes here
Or for additional information, please contact us at info@precisionbridge.net
A large US based Managed Service Provider (MSP) recently selected Precision Bridge to implement the on-boarding of one of their new accounts.
The requirement was to migrate the account from another MSP running on a separate ServiceNow instance. Both the source and target instances were configured using domain separation.
Precision Bridge was chosen to automate and accelerate this migration by taking advantage of a range of pre-built ServiceNow migration templates and the ability to preserve data integrity across the two instances including domain separation configuration. One of the key benefits identified was the ability to segment and isolate all records relating to the specified account which had been selected for migration.
In particular, Precision Bridge will be used to support the migration of all case records including customisations, case attachments, journal entries and all related table data from the customer service application for the specified account.
The project was completed in less than 3 months, representing a significant cost and time-saving over any manually driven alternative since there was no need for any data exports, manual formatting, importing or development required to support the migration.
For more information on how Precision Bridge can be used to support MSP on-boarding or other migration requirements, visit the Instance Migrator page
A multinational power company recently selected Precision Bridge to support their migration project from BMC Remedy to ServiceNow.
The project involves the migration of active incident, problem, change and request records from their legacy Remedy application to the corresponding tables in ServiceNow. The selection of Precision Bridge was based on the product’s ability to maintain data integrity across record relationships, migration of record attachments and work-logs without the need for any data exports, formatting or additional development.
Precision Bridge is expected to accelerate the migration by providing a pre-defined suite of migration templates for each of the key application areas. These include mappings from the legacy tables to the ServiceNow tables which can be refined to meet specific migration requirements such as custom fields or customer specific data-transformation requirements.
Mark Herring, co-founder of Precision Bridge commented: “This adds to the long list of customers that are taking advantage of our software to accelerate their migration to the ServiceNow platform. In the past data migration was often regarded as too complex, time consuming and expensive. Precision Bridge fundamentally changes the proposition to make migrations simple to configure, quick to implement and cost-effective”.
For more information on the Precision Bridge Remedy adaptor, please visit this page.
A global systems integrator recently selected Precision Bridge to facilitate a strategic migration project spanning the migration of systems across EMEA, the US and APAC.
The project involves the migration of ITSM application data from a large number of legacy HP Service Manager (HPSM) applications to the ServiceNow equivalent. Many of the HPSM applications are configured as multi-tenant systems with multiple accounts sharing the same infrastructure. The requirement was to migrate the account data to ServiceNow whilst maintaining data integrity.
Using a traditional manual approach to export, transform and load the data was not a viable option as the effort required would have been excessive and unreliable. Precision Bridge was chosen due to its pre-built HPSM adaptor which facilitates a direct connection between the source HPSM platform and the ServiceNow target instance, supplemented by a suite of pre-built migration templates. These will accelerate the migration by providing a pre-defined set of data-mappings which can be re-used across multiple HPSM->ServiceNow migration projects.
Mark Herring, Co-Founder of Precision Bridge commented: “I am delighted that this global systems integrator have selected Precision Bridge. This will be a flagship project for us which represents yet another endorsement of the technology which has helped so many customers retain their critical data as they migrate to the ServiceNow platform. I look forward to working with our newest customer to see this project through to a successful conclusion.”
For more information on the Precision Bridge HPSM adaptor, please visit this page.
A US semi-conductor manufacturer and global leader in materials engineering recently completed their migration to ServiceNow 2 weeks ahead of schedule using Precision Bridge.
The company had a number of heavily customised Remedy ITSM applications that they needed to migrate to the equivalent apps in ServiceNow. When attempting a previous manual migration, they soon realised that this approach was too slow and cumbersome and that they needed a tool-based alternative.
Precision Bridge was selected in January 2021 to assist in the migration process. This required some complex mappings of custom Remedy forms to ServiceNow tables and some significant transformations and filtering to clean-up the data as part of the migration. Despite this, the migration was completed and fully tested in less than 3 months, actually 2 weeks ahead of schedule.
The tool is now being considered for future migration projects, in particular ServiceNow instance consolidation and archiving.
For more information on this article, contact news@precisionbridge.net
For more information on migrating from BMC Remedy to ServiceNow, visit this page
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