A US semi-conductor manufacturer and global leader in materials engineering recently completed their migration to ServiceNow 2 weeks ahead of schedule using Precision Bridge.

The company had a number of heavily customised Remedy ITSM applications that they needed to migrate to the equivalent apps in ServiceNow. When attempting a previous manual migration, they soon realised that this approach was too slow and cumbersome and that they needed a tool-based alternative.

Precision Bridge was selected in January 2021 to assist in the migration process. This required some complex mappings of custom Remedy forms to ServiceNow tables and some significant transformations and filtering to clean-up the data as part of the migration. Despite this, the migration was completed and fully tested in less than 3 months, actually 2 weeks ahead of schedule.

The tool is now being considered for future migration projects, in particular ServiceNow instance consolidation and archiving.

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