PB Newsletter: A Great Start to 2023

In this newsletter, we cover some of the highlights so far this year.

Welcome Jess Connell

We’re delighted to welcome Jess Connell to the Precision Bridge team. Jess will serve as our business administrator to help drive the expansion of our operations as we continue to grow, with a focus on streamlining and automating processes where possible. Jess will help support activities across sales, marketing, finance and HR.

Precision Bridge 7.1

In April we announced the release of Precision Bridge 7.1. Among other enhancements, this release introduces several new and upgraded features, including:

• The ability to connect to a Snowflake database and send data to it for archiving purposes.

• An enhancement to the Zendesk and Manage Engine extraction utilities that increases performance and speed of extraction.

• Multi-threading of insert and update operations to increase performance when migrating data to ServiceNow.

• Enhanced validation options to ensure error-free migrations.

• New and improved templates that enable quicker and easier migration setup.

We continue to welcome feedback and ideas for new features from the user community. Keep them coming!

Customer Success Stories

This month we do a deep dive into two important success stories from our clients.

Leading U.S. University

One of the most important higher-education institutions in the Northeast U.S. recently completed a major project in which they migrated the data from their legacy ServiceNow system to a greenfield system. Over 10 million records were migrated, covering all aspects of IT service management.

As an added bonus, the project team identified customizations in the legacy system that were no longer needed because they are adequately covered by standard ServiceNow functionality. Similarly, a large number of custom reports were considered redundant and left behind. The result was a clean start on a fresh, up-to-date ServiceNow instance with no interruption to IT service management operations.

Silver Tree

Silver Tree Services, a major IT managed services firm based in North Carolina, successfully completed a migration of separate Zendesk and ManageEngine instances to a consolidated ServiceNow instance using Precision Bridge. Over 400,000 records, including attachments, comments, and email correspondence, were migrated with a significant savings in resources and time.

Cliff Strickland, CTO at Silver Tree commented: “The Precision Bridge platform and approach to ServiceNow data migration is top notch, and the team integrated seamlessly into ours to provide an optimal customer experience.  I won’t need any research to figure out who will do my next one – Precision Bridge in a heartbeat!”

Find out more here: https://precisionbridge.net/testimonials

Recent & Upcoming Events

We recently held two new webinars in our ongoing training webinar series. They included our first webinar on the topic of archiving best practices and a webinar on replication best practices. The participants were enthusiastic about what they learned and the Best Practices guides that we provided to all attendees.

Our next two webinars are:

• Demonstration - Automated ITSM Data Replication: May 3rd at Noon ET

• Demonstration - Automated ITSM Data Migration: May 10th at Noon ET

Click the links above to register.

We’ll also be attending these upcoming conferences:

• ServiceNow Knowledge: 16-18 May 2023 in Las Vegas, Nevada, USA

• 4Me Connect 23: 24-25 May 2023 in Rotterdam, Netherlands

If you are attending either of these, please reach out to us so we can connect and hopefully have the opportunity to meet up!

Final Thoughts

We leave you with this: A trend we are seeing lately is a movement towards consolidating various service-management applications—in IT, HR, facilities, and other areas—into a single, integrated platform. With migration tools from Precision Bridge, this kind of project can be much easier than you might think. Contact us to learn more.

---

November Newsletter: Ernst & Young completes migration of 4 million records from BMC Remedy to ServiceNow in 5 weeks

Ernst & Young recently selected Precision Bridge to support the migration from BMC Remedy to ServiceNow for one of their customers.  The project included the migration of ITSM data from a BMC Remedy 6.3 on-premise application to a ServiceNow instance including over 1.5 million incidents, 2 million change requests, and a large number of problems and service request records. Each set of records included a large number of attachments of various types that needed to be included in the migration.  The project also included migration of the CMDB including CI relationships.
 

One of the reasons for selecting Precision Bridge was that they already had a pre-built adaptor for Remedy to ServiceNow migrations and this was used to accelerate the migration and transformation of data into the correct format for ServiceNow without loss of data integrity.  Precision Bridge connected directly to the source Remedy server and target ServiceNow instance providing a seamless gateway between the two environments without the need to export, format or re-load any records manually.
 

As a result, they were able to complete the project is less than 5 weeks including a significant number of large record attachments.
 

Following the success of this project, Ernst and Young are now considering the use of Precision Bridge to support a range of other migration projects for their customers, including ServiceNow Instance consolidation.
 

Read the full story here.

March 2022: Boston University selects Precision Bridge

Boston university recently selected Precision Bridge to streamline their migration to a greenfield ServiceNow instance.

The university have been using ServiceNow for a number of years and have created a range of customizations over that time. Many of those customizations are now available OOTB with the latest ServiceNow release so it made sense to migrate to a greenfield instance and start from a clean slate.

Precision Bridge was selected because it was able to support the retention of selected data from the current instance without the need to customise the new instance. In particular, the requirement includes migration of over 650,000 users and over 2 million task records relating to a range of ITSM and ITBM applications.

By using a product-driven approach, Boston University are able to avoid the need for any data exports/imports, scripting or development and they were able to accelerate the end-end project time-frame using fewer resources.

For more information on instance migration, please visit our Instance Migrator product page.

October 2021: Global Supplier of technology products selects Precision Bridge

A global supplier of technology products and services for business, government and education recently selected Precision Bridge to support both internal and customer facing migration projects.

In particular the business had an urgent need to consolidate their existing ServiceNow instances onto a single platform. Precision Bridge was selected to address this requirement by providing a robust and reliable set of transformation templates that can be configured to handle potential data conflicts that can arise during consolidation of applications from multiple platforms.

For customer-facing projects, Precision Bridge was selected to address the requirement to migrate from legacy Remedy applications to ServiceNow.  In this case, Precision Bridge was able to provide tailor-made migration templates to transform the data from the Remedy applications (including attachments and work-logs), to the corresponding applications in ServiceNow without the need for any additional development effort.

For more information on Precision Bridge products, contact info@precisionbridge.net

September 2021: Precision Bridge 6.0 Released

We are pleased to announce the full release of Precision Bridge version 6.0.

This includes an impressive range of new functionality, in particular:

• new adaptor for migrations to/from Cherwell CSM;

• new adaptor for migrations from multiple CSV files to ServiceNow;

• improved support for ServiceNow archiving to SQL Server or Oracle;

• new templates for HPSM->ServiceNow migration projects;

• new command line execution of Precision Bridge projects;

For more information on any of the new version 6 features, you can find the release notes here

Or for additional information, please contact us at info@precisionbridge.net

August 2021: Managed Service Provider selects Precision Bridge

A large US based Managed Service Provider (MSP) recently selected Precision Bridge to implement the on-boarding of one of their new accounts.

The requirement was to migrate the account from another MSP running on a separate ServiceNow instance. Both the source and target instances were configured using domain separation.

Precision Bridge was chosen to automate and accelerate this migration by taking advantage of a range of pre-built ServiceNow migration templates and the ability to preserve data integrity across the two instances including domain separation configuration. One of the key benefits identified was the ability to segment and isolate all records relating to the specified account which had been selected for migration.

In particular, Precision Bridge will be used to support the migration of all case records including customisations, case attachments, journal entries and all related table data from the customer service application for the specified account.

The project was completed in less than 3 months, representing a significant cost and time-saving over any manually driven alternative since there was no need for any data exports, manual formatting, importing or development required to support the migration.

For more information on how Precision Bridge can be used to support MSP on-boarding or other migration requirements, visit the Instance Migrator page