In this newsletter, we cover some of the highlights so far this year.

Welcome Jess Connell

We’re delighted to welcome Jess Connell to the Precision Bridge team. Jess will serve as our business administrator to help drive the expansion of our operations as we continue to grow, with a focus on streamlining and automating processes where possible. Jess will help support activities across sales, marketing, finance and HR.

Precision Bridge 7.1

In April we announced the release of Precision Bridge 7.1. Among other enhancements, this release introduces several new and upgraded features, including:

The ability to connect to a Snowflake database and send data to it for archiving purposes.
An enhancement to the Zendesk and Manage Engine extraction utilities that increases performance and speed of extraction.
Multi-threading of insert and update operations to increase performance when migrating data to ServiceNow.
Enhanced validation options to ensure error-free migrations.
New and improved templates that enable quicker and easier migration setup.

We continue to welcome feedback and ideas for new features from the user community. Keep them coming!

Customer Success Stories

This month we do a deep dive into two important success stories from our clients.

Leading U.S. University

One of the most important higher-education institutions in the Northeast U.S. recently completed a major project in which they migrated the data from their legacy ServiceNow system to a greenfield system. Over 10 million records were migrated, covering all aspects of IT service management.

As an added bonus, the project team identified customizations in the legacy system that were no longer needed because they are adequately covered by standard ServiceNow functionality. Similarly, a large number of custom reports were considered redundant and left behind. The result was a clean start on a fresh, up-to-date ServiceNow instance with no interruption to IT service management operations.

Silver Tree

Silver Tree Services, a major IT managed services firm based in North Carolina, successfully completed a migration of separate Zendesk and ManageEngine instances to a consolidated ServiceNow instance using Precision Bridge. Over 400,000 records, including attachments, comments, and email correspondence, were migrated with a significant savings in resources and time.

Cliff Strickland, CTO at Silver Tree commented: “The Precision Bridge platform and approach to ServiceNow data migration is top notch, and the team integrated seamlessly into ours to provide an optimal customer experience. I won’t need any research to figure out who will do my next one – Precision Bridge in a heartbeat!”

Find out more here: https://precisionbridge.net/testimonials

Recent & Upcoming Events

We recently held two new webinars in our ongoing training webinar series. They included our first webinar on the topic of archiving best practices and a webinar on replication best practices. The participants were enthusiastic about what they learned and the Best Practices guides that we provided to all attendees.

Our next two webinars are:

Click the links above to register.

We’ll also be attending these upcoming conferences:

ServiceNow Knowledge: 16-18 May 2023 in Las Vegas, Nevada, USA
4Me Connect 23: 24-25 May 2023 in Rotterdam, Netherlands

If you are attending either of these, please reach out to us so we can connect and hopefully have the opportunity to meet up!

Final Thoughts

We leave you with this: A trend we are seeing lately is a movement towards consolidating various service-management applications—in IT, HR, facilities, and other areas—into a single, integrated platform. With migration tools from Precision Bridge, this kind of project can be much easier than you might think. Contact us to learn more.