Dec 2020: Precision Bridge 5.3 Released

Precision Bridge 5.3 is now available with extended support for archiving or replicating data from your ServiceNow instance to a local SQL Server or Oracle database. Can be used to support BI reporting, audit compliance or integration with on-premise applications.

Precision Bridge Data Archiver has now been extended to support dynamic data extraction and replication to Oracle databases*. This latest version includes the option to auto-create database tables to mirror the same structure as ServiceNow, options to include both display and source values for reference and choice fields, record attachments, option to include replication of indexes, separation of currency fields into decimal and character target fields for easier reporting, and the option to selectively delete source records and related audit records from ServiceNow.

Can be used as a one-off export or as a periodic replication sync with configurable frequency.

For more information or to take a free trial contact info@precisionbridge,net

*Oracle 12c release 2 or later.

Nov 2020: Global IT services and consulting company selects Precision Bridge

A global IT services and consulting company recently selected Precision Bridge to address their ServiceNow archiving and auditing requirements. In particular, Precision Bridge will be used to archive specific data-sets to an off-line database to satisfy regulatory requirements for auditing of transaction data.

Some of the critical requirements that Precision Bridge was able to demonstrate included automatic table generation, archiving of records from selected tables, filtering of records based on last modified date, customer, status or other criteria, optional deletion of source records, extraction and storage of record attachments, replication of table indexing and the ability to audit the full life-cycle of assets and their related transactions.

Mark Herring, co-founder of Precision Bridge commented: “At a time when auditing of customer’s data is becoming increasingly important to satisfy new regulation in Europe and the US, we are delighted that this global IT services company have selected Precision Bridge to address this requirement and we look forward to working with them over the coming months as the product is rolled-out”.

For more information on Precision Bridge data archiving, see the Precision Bridge Data Archiving Page, or contact info@precisionbridge.net

Oct 2020: New Jira-ServiceNow migration adaptor launched.

We are pleased to announce the launch of the Precision Bridge Jira®->ServiceNow® migration adaptor.

This adaptor can be used to automate and accelerate the migration of Jira Service Desk® data to the corresponding ServiceNow applications.

In particular, incident, problem, change, service request and CSM data as well as related sub-tasks, comments and work notes can be selectively migrated to the ITSM and CSM applications in ServiceNow without the need for any data exports/imports, scripting or development of any kind. Migration can be completed as a one-off or as a regular data-sync using Precision Bridge scheduling.

This rapid data delivery approach is based on the tried-and-tested Precision Bridge architecture used to migrate millions of records from legacy systems. All mappings used on migration projects can be saved and re-used across multiple source/target end-points thereby further accelerating the time to delivery.

For more information contact info@precisionbridge.net

Oct 2020: Leading US Service Provider selects Precision Bridge

A leading managed service provider (MSP) in the United States recently selected Precision Bridge to automate and accelerate their migration to a new ServiceNow instance.

The MSP have been using ServiceNow ITSM applications for a number of years during which time their applications have become heavily customised so they wanted to start from a clean slate on a new instance.  They also had a comprehensive domain separation configuration that was in need of revision so moving to a new instance was a golden opportunity to review and re-configure the domain configuration to accommodate their customer’s requirements.  In addition, the MSP also have a number of integrations including e-bonded interfaces to 3rd-party systems which need to be transferred to the new instance.

Due to the complexity and volume of data to be migrated and the time available, using a purely manual approach was not an option.  Precision Bridge provided the best alternative by providing pre-built migration templates and pre-configured mappings for handling complex relationships, attachments and journal entries whilst maintaining cross-platform data integrity.  In particular, Precision Bridge’s ability to preserve sys-Ids of records being migrated was cited as a key benefit which will enable integrations with 3rd-party systems including e-bonded interfaces to be maintained without extensive re-configuration.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that this leading MSP have selected the Precision Bridge product and I look forward to working with them over the coming weeks to make this project a success.”

Precision Bridge accelerates the migration to ServiceNow from older instances and from legacy platforms by eliminating the need for manually intensive data exports/imports, spreadsheet formatting, scripting or development of any kind.  For more information contact info@precisionbridge.net

Sept 30th 2020: Leading car manufacturer selects Precision Bridge

A leading global car manufacturer recently selected Precision Bridge to automate and accelerate their migration from BMC Remedy to ServiceNow.

The company have been using BMC Remedy for many years and have developed a wide range of customised ITSM applications. Migrating the required data from these applications to ServiceNow was one of the key requirements and the company needed a reliable way to complete this migration without delaying the planned go-live.

Due to the volume of data and the time available, using a purely manual approach was not an option. Precision Bridge provided the best alternative by having pre-built cross-platform migration templates for foundation data, CMDB, knowledge, service request definitions and transaction data as well as pre-configured mappings for handling complex relationships, attachments and work-log migration to journal entries whilst maintaining data integrity.

Precision Bridge accelerates the migration to ServiceNow from legacy platforms by eliminating the need for manually intensive data exports/imports, spreadsheet formatting, scripting or development of any kind. 

For more information on migrating from BMC Remedy visit our Remedy Migrator Product Page

Or watch our on-demand webinar: Remedy Migration Made Easy

Sep 16th 2020: Remedy Migration Made Easy, On-Demand Webinar

If you have one or more Remedy applications that you want to migrate to ServiceNow then this webinar is for you!

When migrating to a new platform, one of the key considerations is what data to preserve and carry forward. Items such as knowledge articles, SLAs and processes for handling service requests are obvious candidates.

The problem is that data structures on each platform are completely different so there is no simple way to extract and deliver the data in the required format.

Precision Bridge provides a rapid, robust and secure mechanism for migrating your valuable data to your new ServiceNow instance without the need for any development, exports/imports, scripting or spreadsheets.

This webinar will show you how the Precision Bridge tool can be used to streamline the migration of selected Remedy application data to the ServiceNow equivalent applications whilst maintaining data integrity.

To find out more on Precision Bridge Remedy Migrator visit the product page here.

Sep 11th 2020: Leading Canadian IT solutions provider selects Precision Bridge

A leading IT solutions provider in Canada recently selected Precision Bridge to automate and accelerate their migration to a new ServiceNow instance.

The company had deployed the ServiceNow Field Service Management application which has been heavily customised over the years. They wanted to start from a clean slate on a new instance.  Due to the volume of data and the time available, using a purely manual approach was not an option.  Precision Bridge provided the best alternative by providing pre-built migration templates and pre-configured mappings for handling complex relationships, attachments and journal entries whilst maintaining cross-platform data integrity.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that this leading IT solutions provider have selected the Precision Bridge product and I look forward to working with them over the coming weeks to make this project a success.”

For more information on Instance Migration see our Instance Migrator Page

Aug 26th 2020: Global Leader in Aerospace industry completes migration using Precision Bridge

A global leader in the aerospace industry recently completed the successful migration of their Customer Service Management application using Precision Bridge. The project involved the migration of selected customer cases, related tasks, CMDB and custom tables as well as related attachments and

journal entries from the customer’s on-premise ServiceNow instance to an existing SaaS instance.   The project was completed in-house within 2 months without the need for any external consultants.  One of the many benefits of using Precision Bridge for this project was the fact that there was no need for any data exports, scripting or development of any kind.

Mark Herring, Co-Founder of Precision Bridge commented: ”This is the second time that Precision Bridge has been used for a migration project by this customer.  The successful outcome underscores the value that the product can bring to bear on complex migration projects like this, mitigating the risks associated with manual migrations”.

For more information on Instance Migration see our Instance Migrator Page

August 24th 2020: Aeritae signs partnership agreement with Precision Bridge

Aeritae, an elite ServiceNow partner based in Minnesota, recently signed a partnership agreement with Precision Bridge to address their customers’ migration requirements.

Under the agreement, Aeritae will be able to take advantage of the diverse range of Precision Bridge migration adaptors and pre-built migration templates for ITSM, ITBM, CSM, HR and GRC applications to accelerate and de-risk many of their ServiceNow customer engagements.  These include migrating customer data between ServiceNow instances and migrating data from legacy platforms such as BMC Remedy, Salesforce, Jira and many other SQL/Oracle based applications.

Joshua Sutton, Director of Technical Service Innovation at Aeritae commented: “We see great potential in the use of Precision Bridge for our clients' data migration needs and look forward to leveraging this solution to accelerate and support successful client outcomes."

Mark Herring, Co-Founder of Precision Bridge commented: “I am delighted that Aeritae have decided to partner with us and I look forward to helping them drive an increasing number of customer success stories utilising the Precision Bridge migration tool”.

August 14, 2020 - London, UK

Iceberg Networks, a leading provider of Integrated Risk Management and  GRC professional services, recently signed an  agreement with Precision Bridge to address customer migration requirements. 

Under the agreement, Iceberg Networks will have access to  a diverse range of Precision Bridge migration adaptors and pre-built migration templates for IRM/GRC migrations and for ITSM, ITBM, CSM and HR applications to accelerate and de-risk ServiceNow customer deployments. .  This may include migrating customer data between ServiceNow instances and other legacy platforms such as RSA Archer, BMC Remedy, Salesforce and other SQL/Oracle based applications.

“We are always looking for ways to increase customer satisfaction and Precision Bridge migration tools provides Iceberg with an opportunity to automate migration of data and therefore accelerate and de-risk customer projects - giving our customers an enhanced experience” Said Ken McPherson, CEO of Iceberg.

Mark Herring, Co-Founder of Precision Bridge commented, “I am delighted that Iceberg has decided to partner with us and I look forward to helping them drive an increasing number of successful customer deployments utilising the Precision Bridge migration tool”.

About Iceberg Networks:

Iceberg Networks plans, deploys, and manages successful programs for Integrated Risk Management (IRM). By providing trusted, aggregated, and transparent risk intelligence, organizations can make more confident and effective business decisions.

Icebergs’ team of experienced management consultants, subject matter experts and software developers offer a full lifecycle of IRM related professional services including executive management workshops, strategy sessions, implementation & integration, and support services. 

Iceberg Networks is head-quartered in Ottawa, Canada with offices through out North America.