Nov 2019: New Precision Bridge adaptor for migrating GRC data from RSA Archer® to ServiceNow®

We are pleased to announce the release of a new Precision Bridge adaptor to support the migration of GRC data from RSA Archer® applications to ServiceNow®. GRC data structures in RSA Archer and ServiceNow are quite different and the Archer® structure can be heavily customised depending on the maturity, usage and size of the organization.

Precision Bridge worked in collaboration with GRC industry experts 2MC, to build a robust cross-platform solution designed to address the needs of ServiceNow customers that want to deploy the latest GRC applications.

The Precision Bridge Archer migrator adaptor provides the flexibility to migrate different GRC data sets to the ServiceNow equivalent using a set of pre-defined templates for Enterprise, Risk and Compliance applications. This means that relationships between GRC tables are preserved and data-integrity maintained as part of the migration.

This Precision Bridge adaptor makes use of the Precision Bridge Archer Migrator Application which has been certified and recently published on the ServiceNow store.

For more information contact help@precisionbridge.net

October 2019: Wellstar Health completes migration to new instance in 3 weeks.

Congratulations to Wellstar Health for their successful implementation of Precision Bridge in addressing their migration to a new ServiceNow instance in 3 weeks!

If you missed the webinar on this customer success story you can watch it here

Jesse Oquendo, ServiceNow manager at Wellstar Health commented: “We had a heavily customised instance that had been in use for several years and wanted to migrate to a new platform with a clean slate.  In particular we needed to migrate incident, request, change and CMDB records. Initially we put together a team of six people to manually export and import the 700,000 incident records.  However we soon found that more work was required to migrate the corresponding journal entries, SLAs, SW Licensing, CMDB and attachment records so after a few weeks we looked for an alternative approach.

Precision Bridge was selected because it automated and accelerated the end-end migration process without the need to export/import any data.  Most of the mappings and transforms for incident, requests and changes were pre-built into the supporting migration templates further reducing the overall effort and ensuring that data integrity was maintained across platforms.  The full migration of over 2,000,000 records using Precision Bridge took around 3 weeks from start to finish using two FTEs including design, deployment and testing. Thats compared to over six weeks with six FTEs using the original approach, a saving of over 80%”.

Mark Herring, Co-Founder of Precision Bridge commented: “We had not heard from Wellstar Health for a while so I was concerned that they had not progressed with their migration; turns out that the tool was so easy to use that they only needed to contact us a couple of times for support and the rest was all plain sailing.  We are delighted that Wellstar Health have been so successful in making use of Precision Bridge to address their migration requirements and we wish them well in taking advantage of the latest ServiceNow functionality on their new platform”.

For more information please contact info@precisionbridge.net

September 2019: Wellstar Health System selects Precision Bridge

WellStar Health System, one of the largest health systems in Georgia, is known nationally for its innovative care models, focused on improving quality and access to healthcare. Staying ahead of the curve in technology has enabled WellStar to be leaders in both the diagnosis and treatment of an extensive array of health conditions.

As an established user of the ServiceNow platform, WellStar has a mature set of ITSM and ITBM applications that have been heavily customised and needed to move to a new Madrid instance. After reviewing various options and a successful trial, Precision Bridge was selected to deliver the migration to the new platform.  

Precision Bridge was chosen because of its pre-built migration templates, its ability to maintain data-integrity across platforms and reliable migration of journal entries.

Mark Herring, co-founder of Precision Bridge commented: “We are delighted that WellStar Health System have chosen Precision Bridge to address their migration requirements.  It underlines the growing endorsement from the industry that Precision Bridge can address some of the most complex migration requirements.  We wish them well in the successful implementation of this project”.

August 2019: Global leader in aerospace industry completes migration project using Precision Bridge

Earlier this year, a global leader in the aerospace industry selected Precision Bridge to address their requirement to migrate ITSM and ITBM application data from a customised on-premise ServiceNow instance and merge it into an existing cloud instance.

We are pleased to report the the project was completed successfully on time in less than 2 months. Without Precision Bridge, the project was expected to take several months longer and there were some significant technical challenges that could not easily have been addressed without the tool.

In particular, the migration of attachments, preservation of sys-id values across platforms, migration of journal entries and migration of contextual workflow. Each of these would have required time-consuming specialist development and scripting work without the Precision Bridge tool.

Following the news of project completion, Mark Herring, Co-founder of Precision Bridge commented: “We are delighted that Precision Bridge has successfully addressed the migration requirements for this global customer. The feedback has been overwhelmingly positive and provides yet another endorsement of the value that Precision Bridge can bring to the table in addressing cross-instance data migration requirements”.

For more information please contact help@precisionbridge.net

July 2019: Precision Bridge 4.3 Released

We are pleased to announce the 4.3 release of Precision Bridge which is now available for download as a free trial, new production install or upgrade.

The 4.3 release includes support for migrating data from any Salesforce application including BMC Remedyforce to any ServiceNow instance.

Includes pre-built templates for Incident, Problem, Change, Task and CMDB application tables in Remedyforce;

New option to sync data between environments at a configurable frequency to keep data-sets in-step across applications;

Seamlessly integrate any Salesforce application with ServiceNow

Supports use of the Query Builder to define a specific sub-set of records for syncing/migrating;

Maintains data integrity across applications;

For more information contact: help@precisionbridge.net

June 2019: Highmetric selects Precision Bridge for key customer migration project.

Highmetric, a ServiceNow certified Gold Sales and Gold Services partner recently selected Precision Bridge to address the data migration requirements for a key customer in the global education services sector.   Precision Bridge will be used to address the migration of Organisation, CMDB, ITSM, ITBM and custom applications from a Kingston instance running on Oracle to a Madrid instance running on MariaDB.

Andrew Paolino, managing director of Highmetric commented: “Early on in the sales cycle, we knew that the client’s data retention policies in the context of their requirement to become GDPR compliant would necessitate a fairly intense lift and shift from their existing instance into their new instance. Given the volume of data in their position, on an instance provisioned on ServiceNow pre-Aspen, the only way to accomplish the business outcomes would be to leverage Precision Bridge. “Manual” could simply never be an option. With Precision Bridge, we are best positioned for success in this engagement.”

Mark Herring, Co-Founder of Precision Bridge commented: “By using Precision Bridge, Highmetric will be able to automate much of the migration process and eliminate most of the manual effort and risks associated with manual extraction and importing.  They will also be able to select subsets of data (e.g. just active records), maintain cross-table referential integrity, include or exclude selective customisations and seamlessly migrate attachments to the new platform.  I am delighted that Highmetric have chosen to deploy Precision Bridge, and wish the team every success in completing this important project”.

For more information contact help@precisionbridge.net

May 2019: Precision Bridge 4.2 Released

We are pleased to announce the 4.2 release of Precision Bridge which is now available for download as a free trial, new production install or upgrade.

The 4.2 release includes the migration/backup of ServiceNow tables to a separate MS SQL database allowing the target data to be used for reporting, business intelligence, restoring to another SN instance or integration with an on-premise application;

Includes pre-built templates for common ServiceNow application tables;

Supports use of the Query Builder to extract/backup a specific sub-set of records for each table;

Option to extract the Display value for all reference fields;

Re-run periodically to backup changes since the last migration;

Business Intelligence/Analysis of exported ServiceNow data-sets

For more information contact: help@precisionbridge.net

April 2019: Global leader in aeronautics and aerospace industry selects Precision Bridge

A global leader in the aeronautics and aerospace industry in the United States recently selected Precision Bridge to help them migrate data from their on-premise ServiceNow instance to the cloud.

With a range of ITSM and ITBM applications, there was a specific requirement to migrate reference and transactional data from the on-premise instance to the cloud instance while maintaining data integrity.

One of the key reasons for selecting Precision Bridge was the ability to migrate in-flight workflow relating to transactions. This means that workflow actions such as approvals and tasks on the target instance can continue where they left off without the need for re-submitting or re-starting transactions.

Mark Herring, co-founder at Precision Bridge commented: “We are delighted that this new global customer have selected Precision Bridge. It endorses the product capability in migrating customer data to the cloud and we are 100% committed to making this project as successful as our previous customer deployments".

For more information contact help@precisionbridge.net

March 2019: Proud to be sponsoring Knowledge 19

We are pleased to announce that Precision Bridge will be sponsoring the ServiceNow Knowledge 19 event in Las Vegas from 5th - 9th May.

Please visit us at booth E11 to find out how Precision Bridge can address your migration requirements.

February 2019: ITSM Bridge is now Precision Bridge

Over the past few months, in consultation with our customers and partners we have been through an extensive re-branding exercise resulting in a name and logo change from ITSM Bridge to Precision Bridge. This reflects the latest and growing capability of the product in addressing the data migration and integration needs of customers for non-ITSM applications such as HR, ITBM, CSM and custom apps.

Rest-assured there is no change to the product functionality - it is still the same great product that our existing customers and partners are familiar with other than the change of name. We are grateful for your continued support as we continue to roll-out new product enhancements and integrations to address your requirements and more information on these will follow in due course.