Your March Update: Spring Forward with Precision Bridge
Spring is here - the days are getting longer, the energy is picking up, and things are moving fast at Precision Bridge. This month, we're welcoming Chris Jones into his new role, celebrating some exciting client wins, and exploring the latest from the world of AI. Read on to find out more.
Chris Jones Appointed as Service Delivery Manager
We are pleased to spotlight Chris Jones in his role as Service Delivery Manager at Precision Bridge. In this role, Chris leads the team responsible for ensuring customers and partners get the most out of the Precision Bridge Data Migration automation product — from initial configuration through to successful go-live.
Chris brings over two decades of ITSM experience to the role — from developing and consulting to supporting complex migrations across platforms including ServiceNow, BMC Helix, Jira, and beyond. Having worked across the Service Management ecosystem, Chris understands the technical and operational challenges that make data migration one of the most high-stakes phases of any Service Management transformation — and how Precision Bridge's automation technology not only significantly reduces the time and effort required but also the risk of missing or failing to accurately transform the data for customers and partners.
💬 "Our customers and partners trust Precision Bridge with some of their most critical data, and I take that seriously. The power of the automation technology means they can tackle even the most complex migration projects with confidence and precision — and my role is to make sure every team using our product has everything they need to succeed." — Chris Jones, Service Delivery Manager.
Client Win: Global IT and Business Consulting Firm Selects Precision Bridge
A global IT and business consulting services firm, has selected our Data Migration Automation solution to deliver a large-scale migration from Figuro Oracle Database to a custom ServiceNow application. The project involves migrating over 12 million records, including 2.5 million records with attached images and files, from 179 source tables. A subsequent phase will address migration from an MS Access database to further consolidate the client’s service management capabilities.
To read the full story, please click here.
Success Story: Over 1M Tickets Migrated
A global systems integrator was tasked with migrating over one million tickets from a legacy consumer protection and complaints management system to ServiceNow Customer Service Management (CSM). The project required extensive data transformation from a customized Java application with MySQL database to a structured ServiceNow environment.
The client selected Precision Bridge's Data Migration Automation Solution based on ServiceNow's direct recommendation.
To read the full story, please click here.
Tech Talk: AI Helps Design the World's First Personalised Cancer Vaccine for a Dog
What happens when a data scientist refuses to accept a terminal diagnosis for his dog? In this case, a world first.
When Sydney data scientist Paul Conyngham was told his rescue dog Rosie had months to live due to cancer, he refused to accept it. With no biology background but 17 years in machine learning, he turned to AI tools including ChatGPT and Google DeepMind's AlphaFold to identify mutated proteins and design something that had never existed before: a personalised cancer vaccine for a dog.
The results were remarkable. Within two months of handing his AI-assisted formula to researchers at UNSW's RNA Institute, the vaccine had pushed back approximately 75% of Rosie's cancer - with Rosie soon jumping fences to chase rabbits. While this is a single case without controlled trials, the researchers involved believe the approach could one day extend to human patients. It's a fascinating early glimpse at what AI-assisted medicine might look like in the not-so-distant future.
To read the full blog post, please click here.
Upcoming Webinars
We continue our popular webinar series with the following:
April 1st at 11 AM EST: Live Demonstration: ServiceNow Data Archiving
April 15th at 11 AM EST: AI Digital Workers: The Impact on ITSM and Why Your Data Determines Success or Failure
April 22nd at 11 AM EST: Live Demonstration - Beyond Cloning: Smarter Ways to Sync ServiceNow Instances
See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.