April 2019: Global leader in aeronautics and aerospace industry selects Precision Bridge

A global leader in the aeronautics and aerospace industry in the United States recently selected Precision Bridge to help them migrate data from their on-premise ServiceNow instance to the cloud.

With a range of ITSM and ITBM applications, there was a specific requirement to migrate reference and transactional data from the on-premise instance to the cloud instance while maintaining data integrity.

One of the key reasons for selecting Precision Bridge was the ability to migrate in-flight workflow relating to transactions. This means that workflow actions such as approvals and tasks on the target instance can continue where they left off without the need for re-submitting or re-starting transactions.

Mark Herring, co-founder at Precision Bridge commented: “We are delighted that this new global customer have selected Precision Bridge. It endorses the product capability in migrating customer data to the cloud and we are 100% committed to making this project as successful as our previous customer deployments".

For more information contact help@precisionbridge.net

March 2019: Proud to be sponsoring Knowledge 19

We are pleased to announce that Precision Bridge will be sponsoring the ServiceNow Knowledge 19 event in Las Vegas from 5th - 9th May.

Please visit us at booth E11 to find out how Precision Bridge can address your migration requirements.

February 2019: ITSM Bridge is now Precision Bridge

Over the past few months, in consultation with our customers and partners we have been through an extensive re-branding exercise resulting in a name and logo change from ITSM Bridge to Precision Bridge. This reflects the latest and growing capability of the product in addressing the data migration and integration needs of customers for non-ITSM applications such as HR, ITBM, CSM and custom apps.

Rest-assured there is no change to the product functionality - it is still the same great product that our existing customers and partners are familiar with other than the change of name. We are grateful for your continued support as we continue to roll-out new product enhancements and integrations to address your requirements and more information on these will follow in due course.

January 2019: ITSM Bridge 4.0 Release with migration scheduling

We are pleased to announce the 4.0 release of ITSM Bridge which includes advanced migration scheduling. This adds significant flexibility to the product by allowing operators to schedule multiple projects to run out of hours without needing to manually initiate them.

Scheduling of multiple migration projects

Summary of new features included in the 4.0 release:

1. Scheduling of multiple migration projects to run at pre-defined scheduled dates/times

2. Option to configure migration dependencies to control sequencing of scheduled projects

3. Option to force migrations to start outside of defined business hours to limit impact on operations

4. New Instance Comparison Analysis and Reporting to view differences in data models for any table;

5. New Execution view to separate design activities from scheduling executions and reporting;

6. New enhanced reporting UI with both summary and detailed reports showing number of creates/updates/skips/warnings/errors for every table mapping and for the project as a whole;

7. Improved performance for loading and viewing project definitions;

8. Auto-highlighting of missing tables in red in the mapping list;

9. New migration templates for migrating reports, business rules, client scripts and notifications between ServiceNow instances.

Systems Integrator saves 90% effort migrating data to ServiceNow

A global Systems Integrator recently completed a significant migration project using ITSM Bridge to migrate a customer from multiple legacy platforms to ServiceNow.

The client’s requirements included the transfer of all knowledge, CMDB, foundation data, software contracts, and two years’ worth of transaction data from the incident, problem, known error, change, request, and task forms including related CIs and historical work-log entries.  In addition to migrating from the legacy ITSM platform, the requirements included transferring a Microsoft SharePoint Library and CA Clarity Projects to ServiceNow.  Each of the sources contained live and historic data.  The live data needed to create viable transactions that would be managed through the complete ServiceNow lifecycle thereby maintaining data integrity.

By using ITSM Bridge, it took one person just 2 months to complete the required data mappings, migration, testing and deployment to production. Without ITSM Bridge, the Systems Integrator estimated that it would have taken a team of 4-6 people at least 6 months to deliver using a purely manual approach which would have been fraught with the risks of human error.

Mark Herring, Co-Founder of ITSM Bridge commented: “I am delighted that this project has been such a success. It instils confidence and re-assurance in both the technical delivery teams and management that such projects can be cost-effective, delivered on time and provide results that are accurate and reliable. Without ITSM Bridge some migration projects are deemed too time-consuming and expensive to deliver meaning that valuable data can be left behind. This project clearly demonstrates that migrating valuable data can be done in a cost-effective timely manner with reliable results”.

Global Systems Integrator selects ITSM Bridge

A global systems integrator with offices in 40 countries and a ServiceNow silver partner recently selected ITSM Bridge to address their data migration requirements following the acquisition of a managed service provider.  ITSM Bridge will be used to migrate CMDB, Incident, problem, change and contract data from a legacy BMC Remedy application to ServiceNow.  One of the reasons that ITSM Bridge was selected was the ability to seamlessly migrate attachments from legacy records to the ServiceNow equivalent.

ITSM Bridge significantly reduces the effort required to migrate data between Service Management platforms by providing a direct connection between source and target environments supported by a set of pre-built migration templates to accelerate delivery whilst maintaining data integrity.

Mark Herring, co-founder of ITSM Bridge commented: "I am delighted that this leading systems integrator have selected ITSM Bridge for this important project.  We look forward to helping address their data migration requirements over the coming weeks and are fully committed to making this project a complete success"

For more information, please contact info@itsmbridge.com

Instance Migrator now on ServiceNow store

We are pleased to announce that the ITSM Bridge Instance Migrator application is now available on the Service Now store, here.    

Instance Migrator is a ServiceNow certified migration utility which allows customers to migrate selected data from one instance to another.  For highly customised applications, or when migrating from multi-domain to single-domain, it often makes sense to re-platform to a vanilla instance as part of the upgrade process.  But doing so in a reliable way without loss of functionality can be a challenge.   

Instance Migrator provides an intuitive table-mapping user interface which allows the user to choose which tables to migrate and which field-level customisations to include in the migration whilst maintaining data integrity across platforms without the need for intensive scripting or other development.  By automating the migration process, it can substantially reduce the effort, time and cost of completing the re-platforming exercise whilst providing the opportunity to purge historical or redundant records.

For services partners, Instance Migrator can drive improvements in productivity by delivering projects faster without impacting on revenue, thereby freeing up resources to work on other projects.

For more information, contact us at info@itsmbridge.com

ITSM Bridge HR Migrator on Service Now Store

We are pleased to announce that the ITSM Bridge HR Migrator application is now available on the Service Now store here

This application is for customers that have the legacy version of the Service Now Human Resources application (v1) and have upgraded, or are planning to upgrade to the Service Now Human Resources Scoped application (v2 on Jakarta or v3 on Kingston).

ITSM Bridge migrates transaction data from the legacy application to the scoped application.  In particular, HR Cases and associated Tasks, attached Knowledge articles, Document Attachments, Related Items, Task SLAs, Parent/Child Relationships, Cloned Task Relationships, HR Templates with associated fields, Template Knowledge Articles, Checklists and Record Producers

Post migration, customers can manage historical and active case records from within the new HRSD scoped application.  They can also make use of templates migrated from the legacy application without having to re-create them from scratch.

ITSM Bridge allows users to select the type and range of records to migrate, (e.g: Only Active case records created since Jan 2017). It maintains data integrity for all migrated records and comprehensive reporting on all migrations backed-up by best-practice use of Service Now Import Sets providing full traceability.

For more information, please contact us at info@itsmbridge.com

NowForum London October 12th 2017

ITSM Bridge are proud to be sponsoring the NowForum event in London on October 12th.

During this event we will demonstrating how to use ITSM Bridge to migrate HR Cases and related data from legacy HR applications to the new HRSD application that comes with Jakarta.

Please come and visit our stand in the Exhibition Hall at this event.

For more information on Now Forum go to https://www.servicenow.com/nowforum-london.html

For more information on HR Case migration, visit our downloads page at itsmbridge.com/downloads  or contact us at info@itsmbridge.com

Fortune 1000 Multinational selects ITSM Bridge

A Fortune 1000 multinational technology company based in California recently selected ITSM Bridge to address their data migration requirements as they transition their managed service operations to the Service Now platform.   With over 300 customers to migrate, using a purely manual approach was simply not an option as the exercise would take far too long. 

ITSM Bridge significantly reduces the effort required to migrate data between Service Management platforms by providing a direct connection between source and target environments supported by a set of pre-built migration templates to accelerate delivery whilst maintain data integrity.

With enhanced support for multi-tenant systems, ITSM Bridge ensures that data privacy is observed by migrating customer-specific data into segregated domains in Service Now, a critical requirement for managed service providers like this.

Mark Herring, co-founder of ITSM Bridge commented: "I am delighted that this leading multi-national have selected ITSM Bridge for this important project.  We look forward to helping address their data migration requirements over the coming weeks and are fully committed to making this project a complete success"

For more information, please contact info@itsmbridge.com