Precision Bridge Newsletter: The AI Revolution Meets Migration Excellence: Your September Update
Artificial Intelligence isn’t just a buzzword - it’s reshaping the IT landscape faster than ever. From agentic AI driving trillion-dollar investments to real-world ServiceNow migrations powered by automation, the pace of change is accelerating.
At Precision Bridge, we’re helping enterprises harness this momentum by combining innovation, automation, and expertise to deliver smarter, faster, and more resilient Service Management outcomes.
This month’s newsletter dives into how AI is shaping IT budgets, showcases a major success story with agineo, and highlights exciting new features in Precision Bridge 8.4.
Success Story: Leading ServiceNow Consultancy agineo Selects Precision Bridge for Multi-Tenant Migration
A leading ServiceNow consultancy, agineo, has selected Precision Bridge Data Migration Automation Platform to deliver a three-month ServiceNow to ServiceNow Instance migration project involving multiple tenants, alongside a tailored training and support package. The project’s objective is to streamline a large-scale multi-instance environment and enable faster delivery of unified services across clients, involving four sources and four targets.
Challenges
agineo is consolidating several ServiceNow instances and requires a solution capable of handling multiple connections and exporting, transforming and loading data without compromising data reliability or system performance. Maintaining clean, consistent data across environments is critical, and it is equally important that their in-house team can confidently manage the process post-migration. The project will include multiple concurrent source and target connections, all which will be managed through the Precision Bridge automated data migration platform. The solution will be delivered within a secure customer-controlled environment, with no external data storage involved or additional cloud infrastructure required.
Looking Ahead
This engagement has laid the foundation for future collaboration between Precision Bridge and agineo’s consulting teams. With proven ability to deliver repeatable, scalable migrations and comprehensive support, we look forward to working together to continue to consolidate, optimise, and deliver ServiceNow excellence to customers.
“It’s been a pleasure being chosen by a consultancy that’s as committed to excellence in ServiceNow delivery as we are. This project will showcase the strength of our multi-tenant migration capabilities and the value of combining automation with training and support. We look forward to building on this strong foundation together.”
— Mark Herring, CEO, Precision Bridge
To read the full story, please click here.
Precision Bridge 8.4 Is Here!
We have now released Precision Bridge 8.4, which includes the following enhancements:
1. Support for Deletion of target records based on a query on a source table
Applies to ServiceNow->Database migrations only
This enhancement extends the ability to identify records deleted on the source from the audit delete records generated upon deletion. It is now possible to query any source table to obtain the set of target records that should be deleted. This means that records can be deleted that have been:
Deleted (query the audit deletions table)
Archived (query the relevant archive table)
Closed/made inactive (query the source table)
2. Support for Attachment Migration into Jira issues or Confluence Articles
This extends support for specific source platforms to allow migration of attachments from any source platform into Jira, JSM or Confluence.
3. Support for Retrieval of embedded images from Salesforce Knowledge Articles
Support for attachment retrieval from Salesforce has been extended to look in mapped html fields for embedded images. If found, these will be added to the target record as an attachment.
4. Support for Replacement of Image tags and link updates when migrating Knowledge from Salesforce to Confluence
Following migration of Salesforce articles into Confluence, including any embedded images (which will be migrated as attachments to the Confluence article) the html in the article body will need to be updated.
The new assignment function JIRA_REPLACE_SF_IMG_TAG can be used to update the html field to repoint image tags to the migrated image attachments in Confluence. This ensures that the images can be correctly viewed inline with the articles.
5. Improved Migration of Attachments into ServiceNow
The process to migrate attachments into ServiceNow has been improved to:
Improve overall performance when migrating attachments into ServiceNow. The insert of attachments is now multi-threaded, so multiple connections can be used concurrently. The number of connections that can be used concurrently is configured using the 'Submit Threads' performance tuning option.
Prevent 'Silent' failures when attachments are inserted. Previously, the actual insert of the attachment was asynchronous, so if ServiceNow rejected the attachment precision Bridge would not report this failure. This is no longer the case, if ServiceNow rejects an attachment (usually due to content or content type restrictions configured in ServiceNow) this failure is reported back in Precision Bridge.
6. Improved handling of Timeouts when retrieving records
If Precision Bridge received an error that is recognised as a Timeout when retrieving data from the source platform, it will reduce the number of records requested before re-trying. This means that timeout errors during retrieval can be overcome dynamically, preventing the execution from terminating early.
Contact us if you would like to know more about these updates and how they can help your Service Management data migration requirements.
Tech Talk - Agentic AI to Dominate IT Budget Expansion Over Next Five Years
New research from IDC reveals that agentic AI is set to dominate enterprise IT spending, capturing over a quarter of worldwide IT budgets within five years. With year-over-year growth predicted at 32% between 2025 and 2029, investment in AI-enabled applications and agent management systems could reach $1.3 trillion by 2030. Service providers are expected to account for 80% of the infrastructure spend needed to support these massive workload increases, potentially seeing a 10x growth in AI agent complexity and deployment.
This transformation presents both opportunities and risks for IT leaders. Companies that integrate AI agents into their product development strategies are positioning themselves for competitive advantage, while those slow to adopt risk significant market share losses. The surge in AI spending will require substantial compute capacity increases and strategic infrastructure investment, particularly from cloud providers. For enterprises navigating this shift, informed leadership and proactive planning around agentic AI implementation will be critical to capitalising on this technological revolution.
To read the full blog post, please click here.
Upcoming Webinars
We continue our popular webinar series with the following:
October 8th at 11 AM EST: Gen AI: How Does It Actually Work?
October 15th at 11 AM EST: Live Demonstration: ServiceNow Instance Migration - Moving to Greenfield
October 22nd at 11 AM EST: Live Demonstration: ServiceNow Data Archiving
See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.
Final Thoughts
We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars.
Tip 10: Migrating Work Notes and Comments
Work notes and comments often contain important information relating to transaction records and provide a full history of the correspondence provided by internal users and customers. Migrating these to the new platform is often seen as critical in providing a complete picture of the incident, problem or change request in question.
However, the process of migrating these records to the new environment and attaching them to the correct parent record can be challenging, especially if you want to maintain the integrity of the create-dates and usernames recorded against them. Migrating work notes and comments between different ITSM vendor platforms can be even more challenging and it’s unlikely that this can be achieved without considerable custom development.
There are tools available for this activity where the migration of work notes and comments is supported through simple configuration which can be reapplied against different ticket types without the need for any development work.
TIP 10: Use a migration tool that supports the migration of work notes and comments as does Precision Bridge we are pleased to say!