Precision Bridge Newsletter: Insights to carry you into the new season
With a few days of summer remaining, we’re sharing timely updates, success stories, and helpful resources to support your ongoing data migration and service management goals. Whether you’re wrapping up projects or planning for the months ahead, we hope this edition provides ideas and inspiration to carry you into the new season.
Success Story: Global Technology Manufacturer Accelerates Migration Project Using Precision Bridge
A global technology manufacturer was tasked with migrating change request and ticket data from an on-premise ManageEngine environment to a modern Jira Service Management (JSM) platform. With records requiring not only to be transferred from ManageEngine to JSM but the data to be transformed as part of the migration. The project demanded a highly flexible and reliable solution that could adapt to evolving requirements mid-migration.
The principal reasons for the selection of the Precision Bridge Data Migration Automation Platform were its excellent reputation in handling complex data sets across diverse platforms, its ability to manage data transformation rules at scale, ensure complete relationship integrity, and support on-premises deployments.
To read the full story, please click here.
Tech Talk - Research: The Hidden Penalty of Using AI at Work
Artificial intelligence is rapidly transforming the workplace, but new research published in Harvard Business Review uncovers a hidden challenge: employees may face a social penalty for using AI tools, even when those tools improve efficiency. In a yearlong study of engineers using an advanced AI coding assistant, only 41% had adopted the tool. The numbers were even lower for women (31%) and employees over 40 (39%), showing that adoption is uneven across demographics.
To explore why, researchers ran an experiment with 1,026 engineers who were asked to evaluate Python code. The code samples were identical, but reviewers were told that some had been written with AI support. Even though the quality was the same, work labeled as “AI-assisted” received competence ratings 9% lower on average. This bias was most pronounced when evaluating work attributed to women or older engineers, suggesting that AI use may compound existing workplace inequalities.
These findings highlight that the biggest barrier to AI adoption may not be technical but social. Companies often focus on infrastructure, access, and training, assuming that once employees have the tools, they will use them. But employees make rational decisions based on how they believe their work will be perceived. If using AI makes them seem less competent (or reinforces existing stereotypes) they are understandably reluctant to adopt it.
To read the full blog post, please click here.
Success Story: Global IT Services Partner Accelerates BMC Remedyforce to ServiceNow Migration Project
A global IT services partner needed to migrate their complex ticket data from BMC Remedyforce into ServiceNow. With a fixed go-live date and no room for slippage, they required a fast, dependable solution that could handle complex attachment structures and large data volumes.
Although the customer had worked with Precision Bridge previously, this was their first time leveraging the Precision Bridge Data Migration Automation Solution for a BMC Remedyforce to ServiceNow use case.
Challenges
The migration posed several hurdles:
Complex attachment formats, particularly with Salesforce-based structures, risked data loss or corruption.
Rigid timelines left little room for trial and error.
High-volume ticket data required accurate field mapping and seamless handling of associated metadata.
How Precision Bridge Helped Address the Challenges
The partner led the migration using the Precision Bridge platform and early in the project took advantage of enhanced support for migrating Salesforce-based attachments to ensure the best approach was used to ensure an efficient migration process.
During the project the partner requested several product enhancements specific to the project which Precision Bridge was able to deliver rapidly with no impact to the project timescales. These product enhancements, especially around Salesforce file migrations, ensured complete attachment migration for future retrieval with each associated record.
Communication was consistent and straightforward via the Precision Bridge support portal, enabling real-time collaboration without delays. The customer's confidence grew as the project remained not just on track, but ahead of schedule.
The outcome? The migration was completed four days early, with complete data migration accuracy and integrity and 100% attachment success. This experience underscored the power of a truly agile data migration automation product backed by responsive expert support.
To read the full story, please click here.
Upcoming Webinars
We continue our popular webinar series with the following:
September 10th at 11 AM EST: Live Demonstration: Application Data Migration Into ServiceNow
September 17th at 11 AM EST: ServiceNow Data Migration Best Practices
September 24th at 11 AM EST: Agentic AI in ITSM: What It Is, How It Works, and Why It Matters
See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.
If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.
Final Thoughts
We round off this Newsletter with one of our Service Management Migration Guide Hints and Tips. You can get a copy of the full guide by attending one of our Data Migration Webinars.
Tip 9: Migrating Choice Values/Selection Lists
Fields with a defined set of choices often do not have the same choice values on the current system and the new one. When migrating between two instances of ServiceNow for example, the default choice list values on the source application could have been customized by adding new values. This is often the case for fields like category or status.
In this case you can either add the custom values to the choice list on the target field (not recommended), or map the custom values back to one of the OOTB values. If you are doing a manual migration this means searching for and updating the corresponding values in your xml/csv export or using scripting to convert them during the upload.
This becomes a much bigger exercise when migrating between different vendor platforms as the choice lists are likely to be completely different. Consider using third party tools for this activity where the choice list conversion can be done through configuration rather than custom development.
TIP 9: Carefully consider the approach you will take to migrating selection lists and where possible use a migration tool that automates the translation of selection lists.