Precision Bridge Newsletter:
Closing off on Q2
As we begin to wrap up on Q2, and get ready for the next few months of summer, lets reflect on what has been happening this month...
New Partnership with Cognizant:
Precision Bridge is delighted to announce our partnership with Cognizant. Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant focuses on IoT, AI, software engineering and cloud - the technologies that are changing the nature of business and provides local services through a global presence.
Customer Selection Story: T4S
The Department of Transportation for a US state leveraged Precision Bridge Data Migration Automation to migrate the legacy data to a new platform.
Precision Bridge’s partner, T4S Partners, are combining their expertise with Precision Bridge’s data migration automation solution to migrate a US State Department of Transport's existing Service Management data onto a new ITSM Platform.
Paul Walker at T4S Partners commented ‘’Not only was the data migration provided by Precision Bridge critical to getting the project underway quickly and efficiently, the support, responsiveness and flexibility of the Precision Bridge team made sure we could make the best use of their solution for our project.”
Click here to read the full story.
Tech Talk: Klarna AI Assistant handles two-thirds of customer service chats in its first month
In case you missed it the first time around, here is an article about a conversational AI chatbot that has made a significant impact on an organisation's business, within its first month of launcing.
“This AI breakthrough in customer interaction means superior experiences for our customers at better prices, more interesting challenges for our employees, and better returns for our investors.” - Sebastian Siemiatkowski, co-founder and CEO of Klarna.
Click here to read the blog post
Upcoming Webinars
We will continue our popular webinar series with the following:
June 19th at 11 AM EST: Gen AI: Leveraging your Service Management Data Webinar
June 26th at 11 AM EST: How to Automate your Service Management Data Migration Project Webinar
July 10th at 11 AM EST: Live Service Management Data Migration Demonstration Webinar
July 31st at 11 AM EST: Personalization - The future of Service Management Webinar
See our webinars page for more information and to register or visit On Demand Webinars for a list of on-demand webinars.
Final Thoughts
We round off this Newsletter with an extract from our latest blog post: AI, Service Management and the Data Imperative
One of the primary applications of AI in Service Management is at the point of contact with customers and employees. AI-powered chatbots and virtual assistants are increasingly used to provide first-level support. These tools can handle a large volume of routine inquiries without human intervention, thereby reducing wait times and freeing up human agents to tackle more complex issues. These AI systems learn from interactions to improve their responses and recommendations over time, ensuring that the customer experience continuously improves.
Click here to read the full post
If you would like more information about Data Migration, Archiving, Replication automation or Precision Bridge then contact us here.