Instance Migrator now on ServiceNow store

We are pleased to announce that the ITSM Bridge Instance Migrator application is now available on the Service Now store, here.    

Instance Migrator is a ServiceNow certified migration utility which allows customers to migrate selected data from one instance to another.  For highly customised applications, or when migrating from multi-domain to single-domain, it often makes sense to re-platform to a vanilla instance as part of the upgrade process.  But doing so in a reliable way without loss of functionality can be a challenge.   

Instance Migrator provides an intuitive table-mapping user interface which allows the user to choose which tables to migrate and which field-level customisations to include in the migration whilst maintaining data integrity across platforms without the need for intensive scripting or other development.  By automating the migration process, it can substantially reduce the effort, time and cost of completing the re-platforming exercise whilst providing the opportunity to purge historical or redundant records.

For services partners, Instance Migrator can drive improvements in productivity by delivering projects faster without impacting on revenue, thereby freeing up resources to work on other projects.

For more information, contact us at info@itsmbridge.com

ITSM Bridge HR Migrator on Service Now Store

We are pleased to announce that the ITSM Bridge HR Migrator application is now available on the Service Now store here

This application is for customers that have the legacy version of the Service Now Human Resources application (v1) and have upgraded, or are planning to upgrade to the Service Now Human Resources Scoped application (v2 on Jakarta or v3 on Kingston).

ITSM Bridge migrates transaction data from the legacy application to the scoped application.  In particular, HR Cases and associated Tasks, attached Knowledge articles, Document Attachments, Related Items, Task SLAs, Parent/Child Relationships, Cloned Task Relationships, HR Templates with associated fields, Template Knowledge Articles, Checklists and Record Producers

Post migration, customers can manage historical and active case records from within the new HRSD scoped application.  They can also make use of templates migrated from the legacy application without having to re-create them from scratch.

ITSM Bridge allows users to select the type and range of records to migrate, (e.g: Only Active case records created since Jan 2017). It maintains data integrity for all migrated records and comprehensive reporting on all migrations backed-up by best-practice use of Service Now Import Sets providing full traceability.

For more information, please contact us at info@itsmbridge.com

NowForum London October 12th 2017

ITSM Bridge are proud to be sponsoring the NowForum event in London on October 12th.

During this event we will demonstrating how to use ITSM Bridge to migrate HR Cases and related data from legacy HR applications to the new HRSD application that comes with Jakarta.

Please come and visit our stand in the Exhibition Hall at this event.

For more information on Now Forum go to https://www.servicenow.com/nowforum-london.html

For more information on HR Case migration, visit our downloads page at itsmbridge.com/downloads  or contact us at info@itsmbridge.com

Fortune 1000 Multinational selects ITSM Bridge

A Fortune 1000 multinational technology company based in California recently selected ITSM Bridge to address their data migration requirements as they transition their managed service operations to the Service Now platform.   With over 300 customers to migrate, using a purely manual approach was simply not an option as the exercise would take far too long. 

ITSM Bridge significantly reduces the effort required to migrate data between Service Management platforms by providing a direct connection between source and target environments supported by a set of pre-built migration templates to accelerate delivery whilst maintain data integrity.

With enhanced support for multi-tenant systems, ITSM Bridge ensures that data privacy is observed by migrating customer-specific data into segregated domains in Service Now, a critical requirement for managed service providers like this.

Mark Herring, co-founder of ITSM Bridge commented: "I am delighted that this leading multi-national have selected ITSM Bridge for this important project.  We look forward to helping address their data migration requirements over the coming weeks and are fully committed to making this project a complete success"

For more information, please contact info@itsmbridge.com