Highmetric, a global Elite ServiceNow partner, and Precision Bridge partner recently completed a successful migration project for one of their premier customers using Precision Bridge. The project involved the migration of a range of application data records from a legacy ServiceNow instance to a new instance running on New York.

In particular the project involved the migration of over 3 million records from Incident, Problem, Request, Change, Release, Knowledge, Project, Program, Portfolio and a selection of custom applications.

A key success factor for the project was maintaining data integrity which included relationships to reference data, migration of record attachments and journal entries so that historical activity was presented correctly on the target application. Another important factor was the option to divide the source data up into separate chunks using the Precision Bridge source filtering functionality.

Attempting to complete this project without Precision Bridge would have taken significantly longer, required more resources to implement and be prone to human error. In reality, the project was completed in just over 4 months including testing and a clean-up of integrated contacts, groups, companies, departments and locations.

Mark Herring, co-founder of Precision Bridge commented: “I am delighted that Highmetric were able to complete this demanding project for one of their premier customers. It adds to the growing list of successful implementations and demonstrates the value that the Precision Bridge tool can bring to complex migration projects like this”.

For more information contact info@precisionbridge.net