By their nature, most IT projects are difficult in many ways: Difficult to plan, difficult to fund, and difficult to execute. For some projects, it’s even hard to define what problem it is that you’re solving or the expected benefits of the project.
Those difficulties, among others, help explain why so many IT projects fall short of expectations or fail altogether. IT service management (ITSM) system migrations are no different, and many suffer the same maladies that other IT projects experience.
But just because an IT project is complex doesn’t mean it must be faced with dread. With careful planning, a solid team, and robust tools, an ITSM system migration can go according to plan and be delivered on time and within budget.
Typical ITSM Migration Challenges
Here are some common challenges related to ITSM system migrations:
● Customizations: If the source system has extensive customizations, figuring out which of them to migrate to and how can be a thorny task.
● Historical data: Do you migrate all of it, some of it, none of it? What do you lose if you start life in the new system without the continuity afforded by bringing at least some historical data?
● Different data models: Even when migrating between two instances of the same application, such as ServiceNow, the data models might differ, so you can’t just point the new version to the old database. Extensive analysis, mapping, and data transformation may be required.
Meeting These Challenges with Tool-Based Migration
All of these challenges, and more, can be overcome by applying the proper tools. Gone are the days when migrating between instances of ServiceNow required painstaking, endless iterations of manual data exports, transformation in spreadsheets, imports, and error checking. Gone is the need to develop custom software to help with these manual migration tasks.
Competent integration partners can access robust tools like Precision Bridge ServiceNow Instance Migration. This tool provides advanced capabilities to simplify your ServiceNow migration by reducing or eliminating manual data manipulation or low-level development work.
Precision Bridge ServiceNow Instance Migration streamlines both the planning and execution of your migration between any two ServiceNow instances of any version by automatically mapping the data and transferring key data tables, including both master data and transactions (such as incident tickets). Attachments, workflows, and knowledge base articles are migrated with ease.
Precision Bridge ServiceNow Instance Migration can even help you migrate any customizations you can’t live without.
Contact Precision Bridge today to learn more about the ServiceNow Instance Migration tool or schedule a demo