Your January Update: New Year, New Leadership, and Fresh Innovation
As we step into 2026, Precision Bridge begins a new chapter with fresh leadership and continued commitment to enterprise excellence. This month, we're excited to share significant organizational developments, ground-breaking customer successes with Atlassian and US Government projects, and insights on how AI is transforming service management. January's newsletter highlights the innovations and partnerships that will shape our journey ahead.
Important news from Precision Bridge
After several years of exceptional leadership and dedication, our CEO Mark Herring will be stepping back from day-to-day operations due to health reasons. Mark has been instrumental in building Precision Bridge into the trusted data migration automation partner you know today, and we are deeply grateful for his contributions.
We are pleased to announce that James Warriner, previously our COO, will assume the role of CEO, effective immediately. James brings extensive experience in enterprise software and a deep understanding of our customers' migration challenges, and is committed to maintaining the high standards of service and innovation that define Precision Bridge.
Mark will continue to support Precision Bridge in an advisory capacity as a director, ensuring continuity and providing strategic guidance as we move forward.
💬 "I'm honoured to take on this role and grateful for Mark's continued guidance. Our focus remains unchanged: delivering reliable, enterprise-grade data migration automation that reduces risk and accelerates project timelines for our customers. I look forward to strengthening our partnerships and continuing to serve the mission-critical migration needs of enterprise organizations worldwide." — James Warriner, CEO.
Success Story: Leading Atlassian Systems Integrator Completes Large-Scale Confluence Migration with Precision Bridge
A leading Atlassian Platinum Solution Partner successfully migrated over 200,000 pages from a legacy knowledge management system to Confluence Data Center for their client. Despite facing a fixed deadline and a complex dataset involving multiple namespaces, embedded images, attachments, and intricate page hierarchies, Precision Bridge provided a flexible and reliable solution that met their extensive data transformation requirements.
To read the full story, please click here.
Success Story: US Government Organisation Selects Precision Bridge for Strategic Ivanti ITSM Data Archiving
We are delighted to announce that a US Government Organisation has selected the Precision Bridge Data Migration Automation Platform to address critical performance and scalability challenges in their Ivanti ITSM environment through a phased archiving initiative.
Challenges
The organisation's Ivanti ITSM instance has accumulated increasing volumes of historical data, creating performance degradation and maintenance complexity. The organization requires a solution that can relieve the production environment from the burden of hundreds of thousands of closed tickets while maintaining complete access to archived data for audit and analytical purposes. The solution needs to ensure data reliability across all related records and provide a controlled, repeatable framework for ongoing data lifecycle management.
To read the full story, please click here.
Blog Post: Why Yesterday’s Tickets Power Tomorrow’s AI: The Critical Role of Historical Data in Service Management
Picture a cook trying to create an award-winning dish with no knowledge of flavor combinations, cooking techniques, or recipes developed over centuries. The result would be mediocre at best. That's the challenge many of us face when adopting AI in service management without leveraging our historical data.
In the recent past, the focus was purely on moving processes online. Data was captured, but the idea of machines learning from this information was a future concept, not a current priority. Fast forward to today, and that same data has become the secret recipe for AI success.
The organisations best positioned to benefit from AI are those that have preserved their historical data and, more importantly, understand how to leverage it. For AI to work optimally, it requires context, patterns, and history to make informed decisions and generate valuable outcomes.
Just as cooks rely on years of culinary knowledge to create exceptional dishes, AI systems need historical data to deliver remarkable results.
To read the full blog post, please click here.
Upcoming Webinars
We continue our popular webinar series with the following:
February 11th at 11 AM EST: Live Service Management Data Replication Demonstration
February 18th at 11 AM EST: Agentic AI in ITSM: What It Is, How It Works, and Why It Matters
February 25th at 11 AM EST: Automation in Action: Live Service Management Migration Demonstration
See our webinars page for more information and to register or visit On Demand Webinars for a list of all on-demand webinars.