A common mistake companies make with their ServiceNow® data migrations is to assume that the entire elephant can be eaten in one bite.

Companies set up ServiceNow instances, get excited about the wealth of customizations available to them, and build out their instances into complex beasts that seem to suit their needs but present challenges when migration time rolls around.

Few major business systems meet all of the organization’s requirements “out of the box” (OOTB). Most companies have specialized business processes that aren’t supported by the native ERP, CRM, or service management software, and custom add-ons must be developed and tested to satisfy these needs…