Guidance Notes for Implementing Instance Migrator


The Instance Migrator application can be used to migrate data between any two ServiceNow instances.   These guidance notes relate to the migration of Foundation data only (recommended prior to the migration of other applications such as Incident, Problem, Change, Knowledge or Service Requests)

This application migrates all data (including attachments and images) to/from the following tables:

Companies, Locations, Departments, Schedules, Cost Centers, Buildings, Users, Groups, User Roles, User Group Members, Model Categories, Product Models, Stockrooms, all CMDB Base Items and related Asset records, and CI Relationships

To migrate data from other tables, use the full (uncertified) version of Precision Bridge with an admin account or contact Precision Bridge on how to configure non-admin access. 

Best Practice Guidelines:

1. We recommend that you use this migration tool on a non-production instance for first use.  If using with a production instance we recommend that you take a full back-up of all foundation data prior to migration. In the unlikely event that you need to restore to a pre-migration state, you should have a reliable data backup to restore from;

2. No more than 100,000 case records should be migrated in a single execution run.  You can use the Source Count button on the Source Filtering tab on each mapping to check the record selection total then modify the Filter By Query if necessary to reduce the record count.  Refer to the Product User Guide for more information (Help->User Guide menu in Precision Bridge client);

3. Before each subsequent execution, use the ServiceNow 'Clean Import Sets' function to remove previous import set data before running the application again;

4. For customers migrating to a domain separated instance, make sure that the user you are connecting with belongs to the target domain. Then all records created during the migration will also be in the same domain.

implementation Notes

Step 1: Activate the 'Insert Multiple Web Service' Plugin on your instance if not already active.  This is required to improve the performance of the data migrations for large data sets.



Step 2. Download the Precision Bridge Instance Migrator application from the ServiceNow store and install on both source and target instances.

Step 2a. Create a non-Admin ServiceNow user account for running migrations on both source and target instances.

Step 2b. Add the role x_semai_imig.user to this user account.

Step 2c. If you are installing on Kingston or later then edit the role x_semai_imig.user in Service Now and add the contained roles user_admin and itil

Step 3: Check that you have the latest version of Java installed on your local machine; you can download the latest version from here:

Step 4: Install, launch and license Precision Bridge v4.3.x or later on your local machine; Download from here

Step 5: From Precision Bridge select File->New Project from Template->ServiceNow->ServiceNow then select the following template:

Instance Migrator (Store):  migrates foundation data and requires non-Admin user access with the Precision Bridge imig role (x_semai_imig.user)

(To migrate data from other tables select from one of the other templates and use an admin account to connect).

Step 6: Complete the fields on the new project connection window:

Project Name:  {Enter a name for your new project}

Location: {Browse for your preferred location or use default}

Source Server Type: Service Now

Target Server Type: Service Now

Source Connection URL: Enter the URL for your source ServiceNow source instance;

UserName/Password: Enter the username and password (user created in step 2 or admin user for unrestricted migrations) 

Target Connection Server URL: Enter the URL for your Service Now target instance;

Username/Password: Enter the username and password (user created in step 2 or admin user for unrestricted migrations)

Screen Shot 2018-04-23 at 10.38.47.png

Step 7: Use the test buttons to test connectivity, then click on the Save Authentication check-boxes to save the login-details; click on Create to create the project.

Note: You must have network access to your Service Now instance from your client machine over web-services. If necessary adjust your firewall settings to allow web-services to send/receive messages. By default web-services uses network port 443 to connect.

Step 8: Once the project is opened, select View Mappings List from the Project Menu;  This displays the full list of pre-defined table mappings for this project like this:

Screen Shot 2018-04-23 at 10.49.40.png

Step 9: Review the table mappings to ensure they meet your requirements.

Consult the Product User Guide (under the Help Menu) or visit the customer support portal at if you need help making changes to the default table mappings;

Step 10: Select Execute from the Project Menu then enter values for the following where applicable:

Single Company: TRUE/FALSE; Set TRUE if you only want to migrate data relating to a specific company;

Company: The name of the company if Single Company is TRUE, otherwise set to ALL;


Screen Shot 2018-04-23 at 10.55.52.png

Note that the total number records migrated in a single execution should not exceed 100,000.  You can use the Source Count button on the Source Filtering tab on each mapping to check the record selection total then modify the query if necessary to reduce the record count.

Step 11: On the Migration Options Tab, if you are using the Instance Migrator Store application set the Migration Method to Import Set (Field Mappings) and set Run Business Rules to No (running with no business rules is generally faster than without but use with caution as some business rules may need to run to ensure data integrity); Otherwise set the Migration Method to Import Set (Scripted) and Migrate Sys-Ids to Yes.

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Step 12: On the Advanced Tab,  if you are using the Instance Migrator Store application, set the Import Set Application to 'Instance Migrator' and leave the 'Allow Web Service Synchronisation unchecked.

Screen Shot 2019-08-16 at 13.12.07.png


If you are using the unrestricted (non-store) version, set the Import Set Application to 'global' and select 'Allow Web Service Synchronisation' (requires Admin-level access).

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Step 13: Click Execute and confirm execution when prompted.

Post Migration Activities

1. The progress of the migration is displayed in a separate execution window.  After migration is complete, open the migration report from the Reports window at the bottom of the screen to view details of which records were migrated for each table mapping.

2. For security reasons passwords cannot be migrated between instances.  User passwords must be reset on the target instance after the migration is completed.

3. The Instance Migrator application includes menus that provide access to the Import sets and Transform Maps used during the migration process. If you want the user with the custom role x_semai_imig.user to have access to these, then you must add the roles import_transformer and import_set_loader to the x_semai_imig.user role.

Supplementary Notes

Due to restrictions on access to Group and Group Role records in Service Now, these tables are populated using a direct update method which is not currently certified by Service Now.  There is no import set or transform map for these tables. 

For more information or assistance visit our customer support portal at

If you do not yet have a login to the customer support portal, visit to request a login.