Use the buttons below to download ITSM Bridge 3.10 for trial or production use. This version contains specific debug logging for troubleshooting the table load process.

Installation Instructions for Windows Users (Windows 7 or later)

Unzip the file, then run the setup.exe file to complete product installation.  Launch from the Windows Start menu or use the ITSMBridge icon on your desktop.



  1. New migration template for migrating Service Requests with related items, catalog tasks, approvals, recurring prices etc between ServiceNow instances;

  2. Updates to existing migration templates (incident, problem, change, requests) to support migration of related in-flight workflow between ServiceNow instances. This means that for any records with partly completed workflow, following migration, the workflow can continue from the point that it left-off on the originating instance. This saves significant effort from not having to re-create tickets or manually close down workflow prior to migration.

  3. Minor improvements to ITSM Bridge User Interface to highlight invalid form and field references and ignore them if required during execution.

  4. New migration templates for migrating Change Requests, Portfolios, Programs, Projects and Demands with associated records from one ServiceNow instance to another. The Change Request template includes migration of Change Proposals, Change Templates, Change Tasks, Approvals, Journal Entries, Audit Logs, Change Conflicts, CIs Affected, Impacted Services and IMAC Requests.

  5. New migration template for migrating Incidents using the old state model (pre-Helsinki) to the new Incident State Model including the On-Hold and On-Hold Reason fields.